Liberty Mutual Insurance Claims Representative Interview Questions

Updated Jun 5, 2015
15 Interview Reviews

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Claims Representative Interview

Anonymous Employee
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 2 weeksinterviewed at Liberty Mutual Insurance in May 2015.

Interview

Phone interview with recruiter first who was nice, then met with the hiring managers who read off of a sheet of paper while someone else took notes. They seemed very nice and they had me sit down with someone who was currently doing the job and explain a little bit about the position itself, then when I went in for the actual interview they asked me what the job entailed based on what I had just learned.

Interview Questions

  • Give an example of a time you had to deal with an unhappy customer?   1 Answer

Other Interview Reviews for Liberty Mutual Insurance

  1. Helpful (1)  

    Claim Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter – interviewed at Liberty Mutual Insurance.

    Interview

    Interviewed over the phone. The nice thing about this is you are judged by your words and work history and not appearances. They were run of the mill questions; the canned one's most employers are getting out of their HR handbooks and asking everyone. There was no negotiating. They go through different agencies and I found male co-workers who were unlicensed, with no degree or experience were being paid over two times the amount that I was getting. I am licensed with a degree and experience.

    Interview Questions

    • They were run of the mill questions; the canned one's most employers are getting out of their HR handbooks and asking everyone.   Answer Question

    Negotiation

    There was no negotiating. They go through different agencies and I found male co-workers who were unlicensed, with no degree or experience were being paid over two times the amount that I was getting. I am licensed with a degree and experience.

  2.  

    Claims Representative Interview

    Anonymous Employee
    No Offer

    Interview

    I applied through a recruiter and the process took 2 months - interviewed at Progressive Insurance in January 2012.

    Interview Questions

    • Describe a time when you disagreed with management, but did not do anything about it.   Answer Question
  3.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Liberty Mutual Insurance in January 2014.

    Interview

    I applied on a Saturday, received a request for a phone interview on Wednesday, had the phone interview the next day. Had an in person interview the next day on Friday. Following Tuesday received an email requesting a background check. And on Monday of the following week received an offer!

    Interview Questions

    • Nothing really difficult, read up on the company, do your homework. Be prepared to answer situational questions in detail.   Answer Question

    Negotiation

    offer was solid

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  5. Helpful (13)  

    Claims Representative Interview

    Anonymous Interview Candidate in Irving, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Liberty Mutual Insurance (Irving, TX) in July 2013.

    Interview

    PLEASE READ AS I JUST INTERVIEWED A FEW DAYS AGO!

    Applied online, rcved call from recruiter a few weeks later. 30 min phone screen, advised be specific as possible. She will schedule the interview right then and there if she is interested. Be ready to answer some behavioral based questions via phone. If the recruiter is not interested she will say "I will forward this to our hiring manager." This means she is not interested in you. The intial interview is with four other people. Something they call "batch day." They will take you into a room and show you a powerpoint presentation about the comapny. It is good information but make sure that you do study the company before you go.
    After that the group splits up into different roles. One will interview with the manager one will job shadow and one will take the assessment. I was the first one to interview. The interview questions are behavioral type questions, and they want you to be very specific. Most of the interview questions on here are what they asked so make sure you have some type of senarios in your head to give. After I interviewed with one manager i Job shadowed with an employee. Ask questions!!! After that I interviewed with another manager and took my assesment. The assesment consists of reading codes.. this is the only one that is kinda difficult, just pay attention read the directions closely and you should be fine. The second assement is like a call simulation... so the customer calls in u enter the appropriate information. That one is easy if you have had call center experience.. and if not its really not that diffcult. After that you have a personality assessment. These are all via computer and you have 10 min for the first one, 30 for the second one, and no time limit on the personality one. Be prepared to be here for a few hours. I got there at 830 and left at 12. It was tiring. But liberty mutual is a good company.
    I rcved an email requesting more information for my background check a few hours later.. so that is your clue that you were selected.

    Interview Questions

    • Interview process is lengthy and very detailed.. be prepared to give some good impressive examples. What motivates you to go to work? Why Should I hire you? Why liberty mutual? Name a time you had to give complex instructions to someone? Name a time you took lead of a situation? What would your boss say is your weakness/ strengths? Name a time you had to give bad news to someone? Name a time you had to make a decision off little information? Where do you see yourself in the future?   3 Answers

    Negotiation

    It just depends on experience, but the entry level starting salary is good.

  6. Helpful (4)  

    Claims Representative Interview

    Anonymous Interview Candidate in Warrenville, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Liberty Mutual Insurance (Warrenville, IL) in February 2013.

    Interview

    I applied online at the Liberty Mutual Website and a few days later I got an e-mail from a recruiter asking to set up a phone interview. The phone interview was a week later and lasted about 40 minutes. It was pretty standard stuff. He went over the job responsibilities, hours, pay, benefits, etc. He asked me a bunch of standard customer service situation questions too. A few days later, an HR person called me to schedule an in person interview at their local branch. They said that it would take about 4 hours. There were 9 of us in attendance. They gave another overview of the company and the job, conducted 2 interviews with 2 different people, took 2 online assessments, and job shadowed. I got there at 8 and was out by just after 12. The interviews were pretty easy. Although there were 3 of them, they all asked basically the same questions. Two days later I got an e-mail for a background check, which they said would take two weeks. A week later, I got a call from a Claims Manager offering me a position.

    Interview Questions

    • The interviews had very standard questions: 'Explain a situation when you had a difficult customer. How did you handle it, etc?'   Answer Question

    Negotiation

    There was no negotiation phase, the starting salary was previously determined.

  7. Helpful (1)  

    Claims Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Liberty Mutual Insurance in February 2013.

    Interview

    Applied online. A few days later received call to set up phone interview. Phone call lasted about 25 minutes. Informed me of position and reviewed my resume and asked questions about my prior experiences. Few days later called to set up in person interview. This consisted of 2 assesments, 2 face to face, job shadow, and a company overview. Was informed canidates will be reviewed and thanked for coming in. Same day received an email to start a background check. This took about a week or so. Next week called with an official offer. Lengthy but not anything bad, each step just takes time, maybe a week or so.

    Interview Questions

    • Detailed behavior questions more interested in past behavior, not what you would do now. Interviewers were personable and easy to talk to. If an answer needed more detail they asked specific questions about it.   Answer Question

    Negotiation

    Salary based on experience and education.

  8.  

    Claims Representative Interview

    Anonymous Employee
    No Offer

    Interview

    it was hard

    Interview Questions

  9.  

    Claims Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Liberty Mutual Insurance (Chicago, IL) in February 2012.

    Interview

    interview process was pretty lengthy, about a month between interview and first day. Lots of following up with HR in order to get a status on what was going on and what else was needed.

    Interview Questions

  10.  

    Claims Representative Interview

    Anonymous Employee in Hunt Valley, MD
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Liberty Mutual Insurance (Hunt Valley, MD) in January 2012.

    Interview

    I had to meet with 3 different claims managers. Two of the three didn't seem like they even knew I was coming for the interview. I waited in a reception area for at least 20 minutes, there wasn't anyone greeting me at the door. It seems that know one is happy that is working there. After spending 4 hours there I never heard from them at all. Not even a letter stating they had chosen another candidate. I thought it was pretty unprofessional of them, I wondered how a typical claim would process through this company if they treated there potential employees this way. Run, do not look for an interview at this company.

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