Liberty Mutual Insurance

www.libertymutualgroup.com
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Liberty Mutual Insurance Customer Service Representative Interview Questions

Updated Feb 12, 2015
Updated Feb 12, 2015
47 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee
Anonymous Employee
Application Details

I applied online – interviewed at Liberty Mutual Insurance.

Interview Details

The first step is to fill out an application. The next step (if invited), is to complete an online test and questionnaire. The online test is timely. After completing that portion of the interview (if invited), a phone interview is held. I was looking to change careers and was hoping to find a position with a reputable company that respects knowledge, experience, and their employees. The phone interviewer was lacking in professionalism and experience. The interviewer had inadequate listening skills and limited personality. She was stiff, unprofessional, and denoted an inexperienced-young vibe. It felt like I was talking to a 16 year old.

Interview Questions
Declined Offer
Negative Experience
Easy Interview

Other Interview Reviews for Liberty Mutual Insurance

  1. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Liberty Mutual Insurance.

    Interview Details

    it was easy you go online filled out the app took an assessment, a week later I got a phone interview, then moved on to face to face , interviewed with 3 managers, got hired, went through the background checks and got hired process took a month

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    interviewed at Liberty Mutual Insurance in January 2015.

    Interview Details

    It was an open house interview and they were very friendly. But if you go to school they will not work around school schedule. But their salary is pretty good.

    Interview Questions
    • It was actually easy they only asked three questions. Pretty much phone situations if there is a problem with a customer and how to handle it.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Liberty Mutual Insurance in January 2015.

    Interview Details

    I applied online and the following week I received an e-mail from the Human resource that they would like to schedule a phone interview. I was so exited. The person that conducted my phone interview was very nice and wanted me to come in for an onsite interview. I went to Liberty Mutual for the onsite interview and all of the people I spoke with was very nice. The 2 1/2 hour interview that I was so nervous for and dreading went very smooth and before I knew it I was done. It was great!

    Interview Questions
    Negotiation Details
    Very smooth process the background check on the other hand is very stressful because I am a worry wort.
    Accepted Offer
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    The process took 2 daysinterviewed at Liberty Mutual Insurance.

    Interview Details

    I applied online & a recruiter emailed me the following day at the end of business day asking if I could be available to do a phone interview at one of two times the following day. It felt very rushed & unprofessional. I set up a time & the recruiting called late, said my name wrong several times, even after I politely & respectfully corrected her, & was very curt throughout the interview. All in all, the interview was disappointing & the recruiter was rude. The day after the phone interview I received an email stating they wouldn't be moving forward with my application which was a relief & expected.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 5 daysinterviewed at Liberty Mutual Insurance.

    Interview Details

    The hiring process can be difficult. There are typically two or three supervisors who each take turns asking you a series of separate questions. Each question is asked in order to receive a very specific and direct answer relating to your actual experience.

    Interview Questions
    • None of them are "hard necessarily". You just have to have a good understanding of who you are and where you come from in terms of past employment or career aspirations.   Answer Question
    Accepted Offer
    Difficult Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Liberty Mutual Insurance.

    Interview Details

    Had about a 30 min interview asking basic interview questions. After the interview a personality test was given, sat down to shadow a representative and interviewed with the district manager before being offered a position.

    Interview Questions
    • Tell me about a time you helped another employ and why did you do it?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at Liberty Mutual Insurance in November 2014.

    Interview Details

    Applied Online, Emailed with a link to do an online evaluation that included that included some basic personality questions and a test with some simulated phone calls. Was then contacted for a telephone interview with some basic questions and information about the job. Was then contacted for a face to face interview, the questions asked were mostly similar to the ones mentioned here (come prepared with several different work stories that you can change for the question), then I did a shadow of a CSR for about 30 minutes and a second interview with more of the same stuff as the first. total of about 2 hours.

    Interview Questions
    • The last time you asked a supervisor about your work performance and his response.   View Answer
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 3 weeksinterviewed at Liberty Mutual Insurance.

    Interview Details

    Applied online, completed assessment & was contacted for phone interview. Completed Taft & was passed on to hiring manager. The next day I was contacted for second interview writ two managers & that went really well.

    Interview Questions
    Negotiation Details
    No negotiation necessary. Gave what I required
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Liberty Mutual Insurance.

    Interview Details

    I initially applied online. I received an email a couple of weeks later to set up a phone interview. I went through the phone interview and was told I would receive a call in a week. It's been a week and 2 days. On to the next position. Also, the interviewer told me the salary was lower than what was posted on the ad.

    Interview Questions
    • Name a time when you had to deal with a difficult customer.   Answer Question
    No Offer
    Neutral Experience
    Average Interview

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