Liberty Mutual Insurance
3.2 of 5 896 reviews
www.libertymutualgroup.com Boston, MA 5000+ Employees

Liberty Mutual Insurance Interview Questions & Reviews

Updated Apr 16, 2014
All Interviews Received Offers

Getting the Interview 

62%
23%
5%

Interview Experience 

59%
24%
15%

Interview Difficulty 

532 candidate interviews
Relevance Date Difficulty
in

No Offer

Positive Experience

Easy Interview

Business Analyst Intern Interview

Anonymous Interview Candidate
Dover, NH

I applied online and the process took 1+ week - interviewed at Liberty Mutual Insurance in March 2014.

Interview Details – I had a video interview with one of the recruiters. Very easy going and was easy to talk to. Asked a lot of behavioral questions. Also asked a lot about school and different classes that I have taken within my major. Asked why I chose my major and to describe a situation in which I was able to use persuasion to influence someone to see things my way.

Interview Question – Tell me about a time when you had to sell an idea to your coworkers? How did you do it? Did they buy it?   View Answer

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Senior Claim Specialist Interview

Anonymous Employee

I applied online and interviewed at Liberty Mutual Insurance.

Interview Details – It was one interview with 2 managers. It was a series of situation questions. After the question, I had to complete an essay based on a claim scenario. After completing the scenario, there was a brief meeting with the Sr. Claims Manager. The meeting with him was informal. There was no drug test but there was a background search. I was not offered the job until 2 months after interviewing for the position.

Interview Question – The essay based on the claims case was difficult because it was unexpected and the fear that your way of resolving the problem was not what they were looking for   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Neutral Experience

Princiapl Human Resources GEneralist Interview

Anonymous Employee

Interviewed at Liberty Mutual Insurance

Interview Details – Expect mutlitple interviews and a detailed questionaire. Depending on department, you could hear a response relatively quick, or not.

Interview Question – What do you know of this position?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

We want your feedback – Is this interview information helpful to you?  Yes | No

No Offer

Negative Experience

Average Interview

Agent Customer Service Representative Interview

Anonymous Interview Candidate
Golden, CO

I applied online and the process took 3 weeks - interviewed at Liberty Mutual Insurance.

Interview Details – I applied online and received an email to set up a phone interview within a couple of weeks. The phone interview was easy and structured. It consisted of six or so typical behavioral questions. After the phone interview was completed, the interviewee told me she wanted to move me on to their face-to-face process. The incredibly tedious process was a four-hour experience. It began with a computer test that tested my skills at processing processing phone calls (it was very easy if you have common sense). The next test was a behavior/skills test (that I had already taken online...), which was also simple. I then had two back-to-back interviews that consisted of a ridiculous amount of behavioral questions (at least 15-20 in total). The questions weren't exceedingly difficult...pretty typical behavioral questions. Finally, I spent about 30 minutes watching an employee process incoming calls in her cubical. I tried to ask some questions about the job and the day-to-day experience, but she was on the phone for all of 3 minutes that I was there. I was told I would be contacted within the next few days. Two weeks later, I received an email rejection letter. I believe I seemed too ambitious to move up within the company and the call center manager didn't want to deal with hiring me and then having to replace me 6 months to a year down the road. They were looking for call center enthusiasts.

Interview Question – Typical behavioral questions. There were no trick questions.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Negative Experience

Very Easy Interview

Field Counsel Interview

Anonymous Employee

I applied online and the process took 6 weeks - interviewed at Liberty Mutual Insurance.

Interview Details – Applied online and was called back in a few weeks. Asked to come in and essentially offered the job after 30 minutes of explaining what they do and how the system was supposed to work in order to handle the high volume of cases I would be assigned to handle. Asked for more time to think about it, especially the low pay. Was contacted in a week or so and agreed to come back to meet some of the other attorneys to get a feel for the office, but only for a brief time- not over lunch or outside of the office.

Interview Question – Most difficult question was if I would accept such a low salary- was told that numerous other candidates simply stopped interviewing once they heard the number. No real ability to negotiate- apologized that this was all they could offer.   View Answer

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

Accepted Offer

Neutral Experience

Sales Representative Interview

Anonymous Employee

I applied through a recruiter and the process took 4+ weeks - interviewed at Liberty Mutual Insurance.

Interview Details – There was a phone interview with someone in NC or GA. Then there was a face to face and then there was another interview beyond that.

Interview Question – There wasn't one really pretty seamless interview process.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Average Interview

Actuarial Intern Interview

Anonymous Interview Candidate
Seattle, WA

I applied online and the process took 3 months - interviewed at Liberty Mutual Insurance in January 2014.

Interview Details – The hiring process from beginning to end was about 3 months. 1st round standard phone interview sweeping the resume. They flew me in for an in person second round interview. There were four hours of behavioral questions, and only two technical questions between four different Fellows. It seemed like a good opportunity, but I didn't fit in to the dry culture.

Interview Question – When was a time when you lacked information but were able to carry on with the specific task at hand?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Average Interview

Safeco Leadership Development Program Interview

Anonymous Interview Candidate

I applied through college or university and the process took a day - interviewed at Liberty Mutual Insurance.

Interview Details – After applying through my college database, I received a normal phone interview. The interviewer was very friendly, although she was difficult to schedule the actual interview with. She asked me normal behavioral interview questions, with most of them focusing on specific times in my life when I've used a dataset and had to analyze it. She asked me these sort of dataset experience questions several times in different manners, such as discussing a time in which I used dataset information and regressions to persuade someone. Overall, the interview was not difficult, the questions were almost all solely focused on dataset usage and regressional analysis.

Interview Question – Tell me about a time when you had to manipulate a dataset to convey something.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Neutral Experience

Difficult Interview

Senior Customer Claims Representative Interview

Anonymous Employee
Warrenville, IL

I applied online and the process took 4+ weeks - interviewed at Liberty Mutual Insurance in November 2013.

Interview Details – The phone interview is done by a recruiter who decides if you move on to the next stage. Next stage is a face to face interview and the entire interview is behavior based questions. If you don't have any customer service background good luck on moving on. I had 5+ years.

Interview Question – They are all behavior based, Explain a time when you this for a customer or explain a time you had to go above beyond to solve a problem.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Field Counsel Interview

Anonymous Interview Candidate

Interviewed at Liberty Mutual Insurance

Interview Details – The process was straightforward. First, after I applied online, I was contacted by the office manager to schedule a phone interview with the hiring manager. I had one phone interview with the hiring manager and was invited to do a face-to-face interview at the end of the conversation. I attended two in-person interviews -- one with the hiring manager and a team leader and another one with all 8 of the team leaders.

Interview Question – The questions mainly focused on the depth of my legal experience.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Liberty Mutual Insurance

Worked for Liberty Mutual Insurance? Contribute to the Community!

Liberty Mutual Insurance Videos

Loading...

Liberty Mutual Insurance – Why Work for Us?

At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and… Full Overview

Provided by employer [?]

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Liberty Mutual Insurance interview questions and advice. All 532 interview reviews posted anonymously by Liberty Mutual Insurance employees and interview candidates.