Liberty Mutual Insurance
3.2 of 5 996 reviews
www.libertymutualgroup.com Boston, MA 5000+ Employees

Liberty Mutual Insurance Interview Questions & Reviews

Updated Jul 8, 2014
All Interviews Received Offers

Getting the Interview 

61%
22%
6%

Interview Experience 

59%
24%
16%

Interview Difficulty 

Average Difficulty
592 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Inside Auto Claims Representative Interview

Inside Auto Claims Representative
Liberty Lake, WA

I applied online and the process took 2 weeks - interviewed at Liberty Mutual Insurance in June 2014.

Interview Details – The interview was given by a panel of department managers. They ask several questions chosen by professional to help them better understand your abilities, drawbacks, and personality. They also require you to complete an online timed computer test that covers customer service skills, concept comprehension, and personality traits. They also ask you to describe yourself and skills.

Interview Question – What is something that you recently did that may have left your employer in a lurch?   View Answer

Negotiation Details – No negotiating

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Accepted Offer

Neutral Experience

Average Interview

Associate Business Analyst Interview

Associate Business Analyst

I applied online and the process took 4+ weeks - interviewed at Liberty Mutual Insurance in May 2014.

Interview Details – Applied, got an email from recruiter to schedule a phone interview I had the phone interview and then a couple of days later was scheduled for an onsite interview with two managers and a week and a half later I was called back in for a second interview. An hour after I left this they called and offered me the job pending background check.

Interview Question – Behavioral type questions.   Answer Question

Negotiation Details – Yes, able to negotiate salary a little.

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Accepted Offer

Positive Experience

Average Interview

Insurance Agent Interview

Insurance Agent
Buffalo, NY

I applied through an employee referral and the process took 2 weeks - interviewed at Liberty Mutual Insurance in January 2010.

Interview Details – I started with one face to face interview. The next step was an interview with the regional manager. The initial interview with the area manager was a piece of cake. The regional manager interview was very stressful. After being hired, then studying and taking the property/casualty, and life insurance licensing exams.

Interview Question – I was asked many difficult questions that were taken right out of an interview book of standard difficult questions.   Answer Question

Negotiation Details – I didn't have a chance to negotiate because they had a structured earnings plan.

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Accepted Offer

Positive Experience

Difficult Interview

Sales Representative Interview

Sales Representative
Lexington, KY

I applied online and the process took 4+ weeks - interviewed at Liberty Mutual Insurance in June 2010.

Interview Details – I was contacted by a recruiter. Took a test. Phone interview. Manager Interview. Interview with area manager. The area manager makes the final hiring decision

Negotiation Details – no negotitation

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Accepted Offer

Neutral Experience

Average Interview

Claims Specialist I Interview

Claims Specialist I
Los Angeles, CA

I applied through an employee referral and the process took 1 week - interviewed at Liberty Mutual Insurance.

Interview Details – 3 interviews, one with a manager, two with upper management. came in and went over resume, went over each job to discuss job duties for each. continue to answer any questions that i have had going into the company, suggestions on improvements

Interview Question – Give multiple examples of how you are your best or worst quality   Answer Question

Negotiation Details – non negotiable

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No Offer

Positive Experience

Customer Service Representative Interview

Customer Service Representative
Somerset, NJ

I applied through an employee referral and interviewed at Liberty Mutual Insurance.

Interview Details – First, i had a phone interview with a recruiter who asked me about my background and some behavioral questions. I did pretty good since I had prior claim experience. They scheduled me for an on-site interview a week later. The interview consisted on a 20 minutes job shadow which was very interesting. A written assignment for 2 scenarios. Met with 2 managers and had a online assessment. The whole thing was about 4 hours.

Interview Question – Questions were not difficult at all. They were very friendly. The online first part of the assessment was a little challenging for me.   Answer Question

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No Offer

Neutral Experience

Difficult Interview

Insurance Assistant Interview

Insurance Assistant
Wausau, WI

I applied through an employee referral and the process took 2 weeks - interviewed at Liberty Mutual Insurance in June 2014.

Interview Details – I applied and had an interview the next week. The interview process was pretty usual. They closed all their satellite offices around the country and centralized so they were hiring like 30 people.

Interview Question – When have you noticed a small problem and knew it could potentially become a big problem. How did you notice it and what steps did you take to solve the problem?   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Outside Sales Representative Interview

Outside Sales Representative
Rockville, MD

I applied through an employee referral and the process took 3 weeks - interviewed at Liberty Mutual Insurance in June 2014.

Interview Details – It was a very extensive process. Started with a phone interview and online assessment. If you pass that, you start with an initial face to face interview with the prospective branch manager. Then, you can be invited for a second round interview with same branch manager with a sales pitch simulation. Lastly, you finish with a final interview with the Area President. From there, as long as your background check clears, you get an offer.

Interview Question – Put these in order from least important to most important in a job (i.e. Money, ethics, recognition, integrity, stability).   View Answer

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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Outside Sales Representative Interview

Outside Sales Representative
Phoenix, AZ

I applied through a recruiter and the process took 2+ weeks - interviewed at Liberty Mutual Insurance.

Interview Details – For the one off jobs it can take a long time to get hired. You have to be persistent. Call and bug the manager and recruiter. Follow up and sale your self. Pretentious the manager and the recruiter are your sales prospects. If you get into a batch hire situation it's much easier and quicker to get in. Eaither way you will end up with 4 plus interviews.

Interview Question – You will get asked to quickly create a marketing plan. You have to have thought out where and how you are going to market to get business. Who are your best centers of influence who you will call to help you find prospects. Know some numbers like the size of your local market, your number if face book friends. Who do you know that owns a business or that can help you get access to referrals for customers.   Answer Question

Negotiation Details – No negotiation allowed. The offer is the offer. Ay be you get to select from a couple locations.

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Accepted Offer

Positive Experience

Average Interview

Claims Analyst Interview

Claims Analyst

I applied online and the process took 6 weeks - interviewed at Liberty Mutual Insurance in November 2010.

Interview Details – I started the process by completing an online application and was contacted by a hiring manager in HR by phone a few weeks later. I was asked the standard phone interview questions, nothing special as this was my first "real" job out of college. After being identified as a fit I was given the opportunity to interview with a Claims Manager at another location (I was applying from a different location than where the position was).

The in-person interview was pretty easy and straightforward. She explained the job in great detail and basically asked if I could do it and I provided some relevant examples of how I might fair based on my internship experiences. I was then taken to a cubicle and given two very simple math and logical reasoning tests, presumably to validate I had an IQ over 90. A few weeks later I was asked about a black mark on my record (pseudo-DUI type situation), explained what had happened, and was then offered a job. Pretty easy.

Interview Question – There really wasn't anything out of the ordinary. One of the most standard interviewing processes.   Answer Question

Negotiation Details – As this was an entry-level position and my first job, there was no room to negotiate. Based on the location, I was already in the highest salary bracket

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