Liberty Mutual Interview Questions & Reviews
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Updated May 29, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 231 ratings 
“Average” Interview
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Interview Experience [?] Based on 231 ratings
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| 41–50 of 231 Liberty Mutual Interviews | Sort by |
Corporate Strategy at Liberty Mutual
Posted Jan 31, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Boston, MA (took 3 weeks)
I first had a phone interview that consisted of mostly behavioral questions, with a few math/logic questions towards the end. I received a call back a few days later to invite me for a second, on site interview. The on site Interview consisted of four separate 1 on 1 case interviews. I did not hear back following my interview.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Training Program at Liberty Mutual
Posted Jan 14, 2012 — 5 of 5 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 (took 1+ week)
I applied online on a Tuesday. After completing the application, I was required to take an approx. 45 min test that measures mathematical aptitude, personality traits, and various other things. It was a bit boring and monotonous, but not overly difficult.
I received a call on Thursday to schedule a phone interview, which would take place the following Monday. The phone interview was surprisingly short, only about 10 - 15 minutes. It consisted of just going over my resume, my salary requirements, and one or two behavioral questions. The interviewer said they would forward the info onto the hiring manager who would then decide which candidates get an in person interview.
The next day, I received the a call from the local manager to have a face to face interview. The face to face interview took place on Thursday of that same week. There was a panel of three interviewers; however, only one person actually spoke, so it was more like a de facto 1 on 1 interview. It lasted about 90 minutes and heavily consisted of fairly standard behavioral questions. I would say, in total, I answered probably 10 questions. However, the manager was very laid back, upbeat, and definitely wholly involved. I've been to quite a few interviews where the interviewer seemed to just be going through the motions. Anyway, the interview seemed to be quite positive.
The very next day, Friday, I was called by the interviewing manager with an offer for the position.
Overall, it was a very, very quick process, consisting of 9 business days (from Tuesday of one week to Friday of the next). I came away with a very positive view of the company. As far as the office and work culture, the company seems to afford you a large amount of autonomy, yet still with a support structure if needed.
As far as interview advice, definitely study up on why you want to work for Liberty Mutual and have a fairly copious amount of past examples from your work history when you overcame a challenge, had to tell someone bad news, etc. Also, this was the third time I had interviewed with the company, so I can say that, as the old adage says, if at first you don't succeed, try, try again.
Good Luck.
Interview Questions
Negotiation Details
The offer was quite good and I accepted without any negotiation. Honestly, since this was the third job i've been in the running for with Liberty Mutual, I'd say that they pay is always very high, so negotiation seems of secondary importance.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
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Fast Track Claims Property Specialist at Liberty Mutual
Posted Jan 26, 2012 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Lake Mary, FL (took 1 week)
The process started with a phone interview, which lasted ~45 minutes. Went over prior work experience, designations held, basically a review of your resume and a Q&A session about specific past work experiences...be ready to have specific answers, as in my case, or particularly complicated claims, especially ones that possibly involve SIU.
Following this an in person interview was held with two managers. The interview started out with a handwritten (which is absurd in this day and age) test. First bit was essay form, explaining how you would handle an irate customer on the phone given a set of information about their previous contact. The next section was estimating the material amounts for a partial roof replacement. The last area was on depreciation of contents. A calculator is provided.
The interview itself was your basic resume reviewal, followed by some behavioral questions. The behavioral questions is where this company fails in its recruitment process. These questions are the sorts like "Explain a time when negotiations didn't go your way, and what you did" or "A time when you had immense gratification about your job". These sorts of open-ended interperative questions are a greater test of an interviewers ability to BS their way through an interview than a judge of a potential employee's ability to do their job.
Beyond the extremely outdated approach to recruitment (hand-written instead of computerized examinations, behavioral questions that were outdated in the 80s, much less today) Liberty seemed to be a fantastic place to work. The interviewers themselves were very pleasant, and obviously experienced in the industry, and the atmosphere in the office was a good one. Just make sure to google standard behavioral questions and prepare to be judged on ability to spin rather than job qualifications, and you'll be fine.
Dear Liberty Mutual: Update your job application process!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Representative at Liberty Mutual
Posted Jan 22, 2012 — 2 of 2 people found this helpful
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2011 (took 1 week)
I have extensive insurance background, clearly outlined on my resume. I applied online. I was sent an hour long skills (math and problem solving) and personality test. I received a call within a day from an HR representative who told me I had done well on the test and scheduled a time for a recruiter to call me. The recruiter who called me sounded like a very young man, very abrupt with his questions, but the questions were not difficult. Then, very suddenly, he asked me what I was doing in the 1980's? I said, "excuse me?" and he repeated the question. I responded that I had been in school (no details as I was waiting to see where he was going with this). He very abruptly ended the interview and said someone would be calling me back, but of course, there was no call. Very clearly he was trying to determine my age without asking me outright which he obviously knew is illegal. I have worked in insurance for years and interviewed, hired, and occasionally had to fire personnel. Most resumes I reviewed go back five to ten years or more to whenever the person started in the industry or related field. I have never, ever, thought about trying to determine the age of an applicant as it is illegal. In fact, I was always impressed with someone who had experience. I am not a senior citizen, I simply started my career straight out of high school while attending college at night. Clearly this recruiter was age profiling, and regardless of whether the recruiter thought to do it on his own, or the company knows about it, it was very obvious. Very unprofessional overall.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
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Safeco Rotational Program at Liberty Mutual
Posted Jan 26, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Seattle, WA (took a day)
I applied for two positions. The HR person emailed me about the one I'd prefer, and more recent posting. When he called, the job he was interviewing for was the other one. Looking back, I should have rescheduled at that point. But anyway, the interview started with a couple questions about why I applied for the position, relating to the position itself as well as the company. From there, all of the questions sounded like they were read from a script. "Sometimes/often XXXXX happens/is important, tell me about a time you XXXXXX." As an example, "Team work is often important in the workplace, tell me about a time when you were able to develop a compromise to get a project done." Not exact, but something like that. The questions asked were related to 'your top 3 skills', teamwork, overcoming adversity, relationship building, and decision making. He then described the position, followed by the rest of the hiring process.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Financial Analyst at Liberty Mutual
Posted Jan 19, 2012
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed May 2011 in Boston, MA (took a day)
Mostly fit based questions, had a few standard "name a time when you showed ..." type. Asked where else I was interviewing, and where i saw myself in 5 years
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview.
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Helpful Interview?
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No
Inappropriate?
Associate Consultant at Liberty Mutual
Posted Jan 19, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Boston, MA (took 2 weeks)
The first interview was over the phone and consisted of a lot of questions about my background, knowledge about the company, etc. The interviewer was nice and asked specific questions about my resume before asking me to complete a three-part math problem. The math problem wasn't too difficult and related to the insurance industry.
The second interview was at Liberty Mutual's headquarters in Boston and consisted of two tests, three case interviews, and a lunch with two of the consultants afterwards. I had never done case interviews before, but felt that the questions tested analytical, mathematical, and general business skills. I was very impressed with the entire team and had a very positive experience throughout the interview process.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
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Senior Business Consultant at Liberty Mutual
Posted Jan 18, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 (took 2 months)
- 1st Round : On campus, behavioral
- 2nd Round : On site - Case + behavioral (three back to back interviews)
- 3rd Round : On site - behavioral
- 4th Round : Phone interview - behavioral
Interview Questions
Negotiation Details
No
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Presentation and a Background Check.
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Helpful Interview?
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No
Inappropriate?
Sales Representative at Liberty Mutual
Posted Jan 12, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in North Andover, MA (took 6 weeks)
Recruiter contacted my via email then we spoke on the phone then i did an online test then he sent my resume to the north Andover branch manager we spoke set up a time to meet and interview ,it went well I was offered a second interview I had to create a marketing plan and do a presentation then some cold calls the interview lasted three and a half hours it went well she told me there was one more interview with the area manager and she was going to contact me a day or two later to set up a time and date it's now been a few weeks I've called numerious times its very obvious she is avoiding me every time I call someone else answers asks who I am then puts me on hold and come back to say oh she's eating lunch or she's in the bathroom in a meeting she will call you right back every excuse in the book I've left voice mails after voice mail I find it to be very unprofessional and misleading....bottom line it's not what you know it's who you know......
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test, a Skills Test and a Personality Test.
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Helpful Interview?
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Customer Service Representative at Liberty Mutual
Posted Jan 9, 2012 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Springfield, MA (took 2 days)
It was almost 2 months before I had a response to my online application which consisted of the application and a 30-40 min online assessment. After the recruiter contacted me it took several rescheduled appointments before my phone interview was conducted ( the recruiter had to reschedule my time due to various reasons on her part) The phone interview was not as in depth as others I have experienced. It lasted less than 10 min and included questions like "why was I interested in Liberty Mutual" and "what I knew about the company. Most of the interview was spent giving me a run down of the position, benefits and salary. A face to face interview at the hiring office was set up at the end of the phone interview for the next day.
The face to face was expected to last appox 3 hours, it last a little over 4 hours. Once I was shown in, I was given 2 scenarios to respond to in a simulated email and letter format. Then there was a computer assessment/simulation where I need to respond to the computer on average work day scenarios with a training program (listened to pretend calls, used computer to "look up" information on company protocol and customer policies, used information collected to "make decisions" on scenarios given. Then there was another assessment very similar to but shorter than the one taken with the application.
After this I spoke with a manager and we discussed the company, position and group expectations and structuring, and the usual "describe a time when" questions. After this I sat with another manager and an H.R. rep. Again we went over more "describe a time" questions these focused more on situations handling protocols and inter employee interactions. Also discussed was the training period and licensing procedures. Once the face to face portion was completed I shadowed a customer service rep and listened in on calls and was able to see how computer system used. It was difficult to ask questions as there were many calls coming in and little time between them (there a multiple levels of performance goals to hit) but the rep I sat with did seem happy with the position and her time at Liberty Mutual (3 years).
Once all of this was completed I was shown out and asked not to contact the office for information as they would have none. I was told that I would hear from the recruiter about any further steps. My face to face interview was on a Thursday, on Monday I sent an email to the recruiter thanking her for her time and thanking the personnel that I met with. I also asked for information on if there were any expectations on when a hiring decision would be made and the next steps of the process if any. I received a response indicating that they were in fact very interested and that the request to have my references and background check had already been submitted, I would hear from them once it was completed. I received a call with an offer 4 days later.
Interview Questions
Negotiation Details
Little negotiation available. Liberty Mutual seems to have set markers for starting pay. When asked about my salary expectations my answer was several thousand higher than the minimum salary for the position and higher than what the recruiter had said the starting pay would be. The salary offered was a little higher than the minimum.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.
More Liberty Mutual Customer Service Representative Interviews
Helpful Interview?
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No
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