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Liberty Mutual Interview Questions & Reviews in Irving, TX

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Web: www.libertymutualgroup.com | HQ: Boston, MA

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Updated Mar 3, 2012 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.

Difficulty Rating [?] Based on 5 ratings

3.2

“Average” Interview

Interview Experience [?] Based on 5 ratings

Positive	20%
Neutral	80%
Negative	0%

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Mar 2012 in Irving, TX (took 2 days)

I applied for the Claims Specialist Rotational Program online on January 12, 2012. The application was short, and I was asked to take an online assessment. This took about an hour and a half. I received a call on the 18th from an HR specialist scheduling a phone interview for the 27th of the same month. The phone interview was entirely behavioral questions. I did not do too great, but he notified me at the end of the call I was going to move forward in the interview process. He then told me I was invited to attend their batch interview in Irving, TX. I was to receive more information as the date approached. On February 9th, I received a call from the Sr. Administrative Associate to set up my travel arrangements. They were to fly me out on the 29th for a dinner with management at Cari?os, and on March 1st I would visit Liberty Mutual’s office and interview for the position. They made arrangements for everything: flights, hotels, shuttles, cabs, and meals. Everyone was really nice and welcoming. The day began with breakfast and a presentation about Liberty Mutual, a tour of the company, and our first set of interviews. I interviewed with only one manager, and it was pretty relaxed. Again, it consisted of behavioral questions. We then came back to the main room and had a case-study with about 45 minutes to complete. It was not difficult AT ALL. I was nervous about it, but it’s mainly common sense. We had lunch after this in the same room, and some management showed up to eat and chat with us. After lunch, we had another interview with a different manager. It followed the same format as the others with a bit more information on the position. We then job-shadowed a current employee in the program, and the process ended with a session of QA’s. We were told we’d receive a decision in about 1-2 weeks. However, I received a call the very next day with an offer and was given a week to consider it.

Interview Questions

Tell me about a time when you had to deal with a difficult customer, team-member, or co-worker.

Answer Question

Tell me about a time when you had to deliver complex information to someone who was unfamiliar with the subject.

Answer Question

Describe a time when you anticipated potential problems and developed preventive measures.

Answer Question

Negotiation Details

They have great benefits. Make sure you consider that along wth compensation. Also, make sure you understand the positon. You will be on the phone all day and may deal with angry claimants frequently.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Personality Test.

More Liberty Mutual Claims Specialist Rotational Program Interviews

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4.0

Difficult Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Mar 2009 in Irving, TX (took 3 weeks)

Started with recruiter, then a phone interview with HR person, then three face to face interviews. Interviews were mostly typical interview questions. A skills test consisting of both math and questions.

Interview Questions

How would you sell this pen?

Answer Question

Other Details

I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.

More Liberty Mutual Sales Representative Interviews

Helpful Interview?

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Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jan 2008 in Irving, TX (took 2 weeks)

I was already an employee of the firm, so I was able to apply through our internal job site. Since I was already an employee, I also did not have to do a phone screen. I participated in two 1:1 interviews with the hiring manager. The questions were all behavioral and were not tough. Ultimately, I decided to stay with my team and not take the position as it was a lateral move that did not seem like a good opportunity.

Interview Questions

What do you think are the necessary skills for this position?

Answer Question

Why are you interested in this position?

Answer Question

Negotiation Details

Salary, but not by much since it was a lateral move

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jul 2010 in Irving, TX (took 3 days)

Applied for a job online, received a phone call about 3 days later to setup a phone interview with a person from HR; phone interview consisted of questions directly from the resume (where do you see yourself in 5 years, why did you chose your major, what activities did you participate in, etc.)

Interview Questions

Why did you chose your major?

Answer Question

Where do you see yourself in five years?

Answer Question

What activities did you participate in?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Background Check.

More Liberty Mutual Associate Claims Case Manager Interviews

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jun 2010 in Irving, TX (took 2 weeks)

I applied through our school, got a phone interview, then I was scheduled to meet with the manager at their office. It was a 1:1 interview, he told me there would be another interview afterwards, could either be phone or on-site depending on my location. but unfortunately I didn't pass the 1:1 interview, they were only hiring on person for the postion.