LivingSocial Call Center Manager Interview Questions

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Call Center Manager Interview

Anonymous Interview Candidate in Tucson, AZ
Anonymous Interview Candidate in Tucson, AZ
Application Details

I applied through a recruiter. The process took 4+ weeksinterviewed at LivingSocial in June 2012.

Interview Details

The interview process was over the phone as they are building a new center in Tucson, AZ. The Center Manager role was outsourced to a recruiting agency "The Wetstein Group." Initial interviews were over the phone and were standard asking about previous experience, how to manage day to day operations, and your leadership style. Then interviewed with a Director in Washington, DC. Asked more questions around leadership, motivating employee's, and your normal day to day as a Call Center Manager. Had an interview with the Director of Tucson and a member from the Wetsteign Group. Interview was more geared towards every day operations and worst case scenario's. The call center will be setup very lax and are thinking of implementing some very questionable attendance policies such as "hold each other accountable" and verbal resolution. Think of a traditional call center...Living Social will be the opposite. Good or bad? You will have to see and experience if yourself to decide.

Pros
New center in Tucson - Longevity
Pay is very competitive to other centers in Tucson - Pay/Benefits

Cons
Never returned calls or texts about position status - Professional & Follow-Up
Position is new to their footprint - Not sure of longevity
Heard of expected long hours at the office - Work/Life balance
Drove to call centers all around town to solicit interviews in parking lots/break rooms - Un-Ethical Business Practices

Interview Questions
  • What if customers were calling in about a deal that was not specific about parking. You are the first manager onsite and agents are asking about what to tell the customers. You do not have access to another center or the director. What do you do?   Answer Question
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