Lowe's CSA Interview Questions

Updated Jul 31, 2015
55 Interview Reviews

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Interview Experience

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Helpful (1)  

CSA Interview

Anonymous Interview Candidate in Oakland Park, FL
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took a weekinterviewed at Lowe's (Oakland Park, FL).

Interview

Typical customer service questions. Interview with HR first. Then you interview with your department manager. The questions were generic if you've had a interview for a customer service type job you get what I mean.

Interview Questions

  • Name a time you delt with a difficult customer. What did you do to de escalate   Answer Question

Negotiation

Didn't negotiate. Pay was more than I expected for part time

Other Interview Reviews for Lowe's

  1.  

    CSA Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at Lowe's (Las Vegas, NV).

    Interview

    2 step process pretty straight forward and easy. Set up an interview over the phone with the hr. Then you interview with the asm of your department, he's going to ask you personality based questions nothing to hard. Then an interview with the hr he will ask you some more personality based question. The interview is based on a points system generated by lowes so answer the question fully and in a timely manner.

    Interview Questions

    • Name a time when you and fellow management had a disagreement and how you felt with the situation.   Answer Question
  2.  

    CSA Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Lowe's.

    Interview

    Pretty standard interview. They work off of a "scoring" process but obviously people can be biased in how they "score" your answers. Whoever scores the highest gets hired for the position at hand. They ask you standard questions over the phone and then have you come in to be interviewed by two separate people.

    Interview Questions

    • Standard questions: tell me about a time you had to deal with an upset customer, tell me about a time you had multiple things to do at once, why do you want to work for lowe's, what does customer service mean to you, etc.   Answer Question
  3.  

    CSA Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Applied online got called in a about a week for a 1 on 1 interview. after the interview you have to take your drug test and then your offered a position based on the test.

    Interview Questions

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  5.  

    CSA Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Lowe's in January 2015.

    Interview

    The whole process took two weeks. Not that many questions. Waited a week for orientation and that went smoothly. Overall everything went linear in response to what we had to do.

    Interview Questions

    Negotiation

    No negotiation

  6.  

    CSA Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at Lowe's.

    Interview

    The process began with a phone call from hr the day after submitting my application online. We set up a meeting for a few days later. When I arrived I was greeted by the head of hr and he immediately brought me back to his office. We went through my resume and then he asked situational questions. After I answered each he asked a follow up question in order to get more detail or in this instance I beljeve to throw me off because I had already gone in depth and was extremely specific. Shortly after finishing with him I met with the assistant manager who was very nice and the process was more of the same although he was much more personable and wanted to actually talk and discuss the store and position as well as just shoot the bull. I was called back 3 days later with an offer.

    Interview Questions

    • Describe a time you had to deal with an unhappy customer that could not be consoled.   Answer Question
  7.  

    CSA Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    I was first contacted and scheduled for an interview over the phone. I was asked questions about how I handled difficult people, what type of experience i had and so forth. I was later called back for an in person interview. Some similar questions were asked and I was told they graded each interview and the highest score would be offered a job.

  8. Helpful (1)  

    CSA Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    I walked in they looked at my resume and they hired me. No questions. They did not ask me any questions. They looked at my resume and said I was very qualified.

    Interview Questions

    Negotiation

    None.

  9.  

    CSA Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2+ weeksinterviewed at Lowe's.

    Interview

    Two interview, one easy one with HR with very general questions including some "tell me about a time..." type questions, followed by an interview with the dept manager. Depending on the dept manager it will most likely involve how you handle difficult situations with customers.

    Interview Questions

  10. Helpful (3)  

    CSA Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Application

    I applied online – interviewed at Lowe's.

    Interview

    Had first initial interview with the HR manager and had to come back for a second interview with the ASM(Assistant Store Manager) because he was on vacation. Relaxed environment with questions mostly centered around behavior in a certain situation. "Tell me about a time your faced a difficult situation and how did you overcome it...." Submitted a saliva drug test and was called back after 3 days and offered a position starting at $9.75. I declined because i wasn't happy with that pay. The HR manager stated she needed to get approval to offer me more. I told her to call me back. 2 minutes later she called back offering $10.25 an hour.

    Interview Questions

    • Have you handled a difficult situation with a co-worker? How?   Answer Question
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