Lowe's Customer Service Associate Interview Questions & Reviews
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Updated May 15, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 24 ratings 
“Easy” Interview
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Interview Experience [?] Based on 24 ratings
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| 1–10 of 24 Lowe's Interviews | Sort by |
Customer Service Associate at Lowe's
Posted May 15, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2012 (took 1+ week)
Personality Test when you submit app online which never was discussed in interview or beyond. Interviewed with HR Mgr and Asst Store Manager separately. Interview was nearly exclusively Behavioral Based Questions. I prepared answers to all the most likely questions such as:
Have you handled a difficult situation with a supervisor? How?
Have you handled a difficult situation with another department? How?
Have you handled a difficult situation with a client or vendor? How?
What do you do if you disagree with your boss?
Negotiation Details
No negotiation. Rate determined by formula that seems to only take into account years of related experience.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Lowe's
Posted May 5, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 (took a day)
they called, i interviewed, then immediately a second interview, then orientation for 2 weeks
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Lowe's
Posted Mar 18, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2012 in Nashville, TN (took a day)
The process is pretty easy and straightforward. They called me the day I filled out the application and asked me a few questions for screening purposes. They then asked me to come in for a one on one interview with an Assistant Store Manager. During the second interview, they asked me about a dozen questions designed to gauge traits and what not.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Lowe's
Posted Feb 24, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2012 (took a day)
Applied at noon and received a phone call around 3PM to schedule an interview the following day. Interviewed with an HR manager an the department manager. Both were very professional. All questions that were asked were listed in previous reviews on this website. Study them and you will do fine in the interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Lowe's
Posted Sep 13, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took 2 days)
I was recently interviewed for a customer service assistant position in which I would help to cut materials for cutomers and assist customers in finding what they need. I was interviewed first by the HR manager and then by another manager. The process took about 2 hours with some waiting in between interviews. I had researched questions they might ask and was feeling pretty confident. Afterwards I was told I would be called in 2-3 days to set up an interview with the store manager. however after 2 days I called the HR manager and was told the position had been filled. Either I hadn't answered the questions right or they found someone more qualified as I have little to no experience.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Lowe's
Posted Aug 5, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jul 2011 in Perrysburg, OH (took 1 week)
Asked questions about what did you do in this situation or that situation. I was interview by HR then the top store manager. Went well but I feel I was to honest about past mistakes. Both people interviewing me were kind.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Lowe's
Posted Jun 13, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2010 in Dallas, TX (took 2 days)
They ask questions like.. What would you do if a customer is screaming and cursing at you??? And what does customer servicxe mean to you? and of course the most famous interview question of them all........ Why should we hire you
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Lowe's
Posted Apr 26, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2011 (took a day)
When interviewing at Lowes, I suggest you ask how you should come dress for the interview. I felt I was over dress compared to everyone else who were wearing basically jeans and a shirt. I went through two interviews on the same day. One by the Hr manager and the second by the store manager. Both interviews were behavioral based interiews. I thought the interview was going to be just a traditional structural interview. I would also suggest when you go to any interview to ask what type of interview your going to. In my case, I did not ask and was not preprared as I wanted to be. Under pressure in the interview, I just could not come up with some good examples. I was sort of suprised they were asking behavioral based questions for such a low skill job. I felt, I did ok in the first interview, except for one question that went along the lines of : Have you ever made a mistake at work and what did you do? Well, I genarally said: I made a mistake once and learned never to to it again. However, I got the feeling the interviewer did not like my answer when she frowned. I think that these behavioral based interview questions are bias because I already know that I can do the job. If you answer the questions honestly and show that you are human and make mistakes, you don't get the job. I concluded, then that the way the interviewer wants the questions answered, the job then goes to the best liar.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Lowe's
Posted Apr 14, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 1+ week)
Applied for several jobs at Lowes on March 30th. Was offer an interview on April 1st. Consisted of interviews with hiring personnel and Asst. Store Manager. It was real pleasent and calm. Looking @ information on this site really help w/some of the questions they asked me like: Why do u want to work here, what is customer service to u, etc. I made sure tohave an understanding of their mission statement, before I got there and also to keep using the word "customer Service" when answering the questions. Always made eye contact and showed patience because they do get stopped a lot and have to answer pagers and phones from being busy.
Was told after interview that I would be contacted, once they did a background check and was still interested. Took about 10 days and was contacted to come in for a drug test and was offer position of delivery. Will offer opinion on workplace when I've had orientation this week.
Interview Questions
Negotiation Details
No negotiation. Offer was roughly over $9.50 per hour. Since I was unemployed, I was willing to take any offer, but I feel it's a good start, since it was a lot more than I had made as a cashier as Winn-Dixie.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Lowe's
Posted Apr 8, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2011 (took 3 days)
Applied online, got a call for an interview with the HR a few days later. Then I interviewed with the Assistant Manager the next day before coming back for an interview with the Store Manager three days later. Pretty drawn out, but easy none the less.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
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