Lowe's Department Manager Lowes Interview Questions & Reviews

Interviewed May 2010 in Saint Louis, MO (took 2 days)

2 part interview, 2 dates. Asked about retail experience and technical expertise. Behavior I interview with the standard questions such as "tell me about yourself" and "what did you do when" type of questions. Initial communications were a phone call to set up an interview. After the interview they said they would call for a second interview. At the second interview I met my immediate supervisor and he asked most of the questions. The first interview was with the store manager. The company ususally promotes from within. Dress nice, even though the work environment is jeans and t-shirts. The work culture is very positive. Shortcomings are called opportunities and training is ongoing. There is a conflict between providing great customer service and the paperwork/tasks they push you to do. Quite stressful between keeping the managers happy and the customers happy. I knew a man who once was fired from Home Depot for not doing enough of the tasks and stocking they require. But his customers, including me, came back and asked for him time and time again until he was gone. The district manager seems to think that customer service will solve every problem they have. But customer service takes time away from the rest of the job.