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Lowe's Operations Manager Interview Questions & Reviews

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Web: www.lowes.com | HQ: Mooresville, NC

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

3.3

“Average” Interview

Interview Experience [?] Based on 3 ratings

Positive	33%
Neutral	67%
Negative	0%

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1–3 of 3 Lowe's Interviews

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2008 (took 3 weeks)

I was referred by a friend. Sent resume', waited a week. Received a call for interview.

Negotiation Details

Good

Other Details

I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jul 2010 in Atlanta, GA (took a day)

I was referred to a Lowe's Company Director by one of their officers. The Director started with a phone interview lasting 10-15 minutes, trying to gain general knowledge of my experience. The questions were not difficult. Two weeks later I was invited to an interview wherer the Director and his boss met me for an 1.5 hours at their office. The interview was very scripted. They both had a multi page questionnaire and were taking notes the entire time. They informed me that it was standard procedure and that everyone interviewing for the position would receive the same questions. I was informed that they would be getting back to me in around two weeks. Have not heard from them yet. Overall they were pleasant and personable but stuck to the script.

Interview Questions

Tell us of a time when you had to venture outside of company procedures or protocal in order to satisfy a customer.

View Answers (2)

Other Details

I got the interview through an Employee Referral and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed May 2008 (took 3 weeks)

Had to call HR Manager multiple times to get them to follow up on my application. I then had an informal interview with the outgoing Operations Manager before I met with the Store Manager. That interview consisted of 15 formal questions about customer service situations and dealing with employee issues in the past

Interview Questions

Tell me about a time you turned a disatisfied customer into a satisfied customer?

View Answers (1)

How would you handle an employee who's performance has slipped?

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Negotiation Details

They will low ball with the bottom of their pay scale. They have the ability to hire external canidates up to the mid range of their pay scale. Depending on where in the country you are, they actually have 6 differant pay scales based on the local economy.