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Macy's Administrative Support Team Associate Interview Questions & Reviews

Updated Jun 8, 2014
All Interviews Received Offers

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10 candidate interviews Back to all interview questions
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1 person found this helpful

Declined Offer

Negative Experience

Average Interview

Administrative Support Team Associate Interview

Administrative Support Team Associate
Wilmington, DE

I applied online and the process took a day - interviewed at Macy's in February 2014.

Interview Details – The interview scheduling process was very impersonal. Everything is done by automated Email. They Email you an interview request. Then you click on a link to schedule a date and time. I was only given one option for date and time. They send you an Email reminder as your interview date and time approaches.

Interview Question – None of them were really unexpected. Most of them are focused on Customer Service orientation and putting the customer first.   Answer Question

Reason for Declining – I indicated my salary range when I submitted the online application. When I got there, they stated that the salary was significantly less. Why waste my time? I was very disappointed with the experience overall.


1 person found this helpful

No Offer

Positive Experience

Average Interview

Administrative Support Team Associate Interview

Administrative Support Team Associate
Boston, MA

I interviewed at Macy's in April 2013.

Interview Details – Applied online got invite in for a interview.

1 on 1 interview.

Interview Question – Give a time when you observed a co-worker doing something unethical? What did you do about it?   View Answer


Accepted Offer

Positive Experience

Easy Interview

Administrative Support Team Associate Interview

Administrative Support Team Associate
Denver, CO

I applied online and the process took a day - interviewed at Macy's in April 2010.

Interview Details – The process was easy and smooth flowing. I submitted an application online and received invitation for interview the next day. The interview went great involving typical questions of "Why Macy's?" and how to deal with several managers.

Negotiation Details – No negotiation.


4 people found this helpful

No Offer

Neutral Experience

Easy Interview

Administrative Support Team Associate Interview

Administrative Support Team Associate
Honolulu, HI

I applied online and the process took 4 weeks - interviewed at Macy's in May 2013.

Interview Details – I applied online (for Macy's Ala Moana) and got an scheduling invite the next day. There wasn't much date and time to choose from so I scheduled my interview a week after.

On the day of the interview, I arrived 10 minutes early. As instructed in the email, I went to the HR office and picked up the phone. I was told to wait for the interviewer. Later, I got a call and instructed me to go to the Executive Office instead.

The interviewer explained that she has mandatory questions to ask me regarding my candidacy for the position. She said she had to write down my answers. First question she asked was if I'm looking for a Full Time or Part Time job. I answered her saying I wanted something FT. She then only asked me the questions from her pamphlet. There were only a few questions, around 6-7 of them. Easy questions that you have to compare to your previous experience. After that, she explained to me the role of the position, the duties and responsibilities. Turns out, the position is only a 12-hr/week job. Of course this wouldn't have any benefits included. She told me that I have to have a flexible schedule because it can start as early as 6:30 am and as late as 11:00 pm. I told her I had no problems with those working hours. When it was my turn to ask her questions, I only ask two questions about the position. She then said I'll be notified of the outcome when she is done doing the interviews.

Over three weeks past when I get the rejection letter. I clearly said I was flexible and remember my interviewer wrote the word "Flexible" on my questionnaire. So, I have no idea why I got an email saying " Unfortunately, your availability does not correspond with the days and hours needed for this position.".

Interview Question – All questions were the typical "Tell me about a time when you..." questions. Nothing unexpected since all questions were read out from their recruiting pamphlet.   Answer Question


3 people found this helpful

No Offer

Positive Experience

Average Interview

Administrative Support Team Associate Interview

Administrative Support Team Associate
North Guam, NM

I applied online and the process took 3 weeks - interviewed at Macy's in October 2011.

Interview Details – The interview questions were already outlined. Most of the questions were situational and your response would be to in details in how to handle situations with the management and co-workers, performing tasks assigned by management, sharing skills that would benefit the company.

Interview Question – None.   Answer Question


16 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Administrative Support Team Associate Interview

Administrative Support Team Associate
Calumet City, IL

I applied online and the process took 6 weeks - interviewed at Macy's in August 2012.

Interview Details – The process was quite long 1st applied for the position July 11, got an email the next day stating to go to the website and schedule an interview however for over 4 weeks there were never any dates and I would check on a daily basis and finally the beginning of August dates appeared, I set up for Aug 15, but then got a call on the Friday before stating the hiring manager was not going to be in that day and if I could come in sooner. So I agreed and set up for Aug 13, went in with how they Macy associates dress after reading Glassdoor so black slacks, a turquoise shirt and a black sweater shawl on top with some low black heels..When I arrived and went downstairs to their human resources dept the other administrative support associate was away at lunch so I actually was first greeted by the hiring manager she had a few things going on and thank me for waiting but I told her taker her time so I waited a total of 20 min and then she walked me in her office. Once in there she explained what the position entailed and it was for part time, I have always been a worker at heart and felt the position could have paid a little more but I am willing to put in work to move up, It was about 5 question of "Tell me a time" when you dealt with an angry customer, had a team and someone didn't pull their weight what did you do, how do you feel about answering customer complaints etc.. ALWAYS TRY TO USE THE STAR METHOD(SITUATION, TASK, ACTION, RESULT) I pretty much answer the next questions by using the method, she said I reminded her of an associate of hers that she had recently help get promoted to a selling supervisor. She left out for a second came back and told me she had been interviewing for this position for a awhile and she offered me the job on the spot! Which was refreshing because I had quite a few interviews which often went nowhere. She said pending my background check she would have me start right away that was Monday, Wed the check came back which was good and I knew it would so I start training on Friday. This was an extreme pay cut as my old job I was making $16hr and full time with benefits and I had been there almost 5 years, but me and my husband are making the best of it as he makes good money and been on his job over 10 years. This is a stepping stone for me in the right direction as I prepare myself to bull a career in the human resources world. I was happy about the 20% discount until I heard you have to use a Macy's credit card or a prepaid card that you get the 20% deducted at the end of your statement cycle (which sucks I don't want to pay full price upfront) but that is not why I am working there it just an added bonus.

Negotiation Details – It is a part-time position and I have been out of work for almost 10 months, but I am also working on my master degree in human resource management which this gives me some experience in back office, which I have never had. In the application they ask you what pay range you expect, originally i said between $14-16 an hour but of course its only $10


No Offer

Negative Experience

Average Interview

Administrative Support Team Associate Interview

Administrative Support Team Associate
North Olmsted, OH

I applied online and the process took 2 weeks - interviewed at Macy's in July 2012.

Interview Details – I was very dissapointed in the lack of professionalism and dissorganization I saw at this interview. The interview was not prepared and did not have my resume in front of them to review. She was asking questions that I already had answered on the application and information that was in my resume'. When I gave her my resume' to review she acted like she was happy but then she put her papers on top of my resume which told me she was not interested in hiring me. She was not prepared and I felt like I was taking up to much of her time. She kept telling me how busy she was at work. It was obvious that she had no interest in hiring me form the get go. She wasted my time.

Interview Question – Can I work evenings, weekends, and holidays. I did not expect this question because in my application I had said I was only available days. Did not do homework. Wasted my time because my availability is the reason they gave for not hiring me.   Answer Question


2 people found this helpful

No Offer

Negative Experience

Average Interview

Administrative Support Team Associate Interview

Administrative Support Team Associate
Columbia, MD

I applied online and the process took 5 days - interviewed at Macy's in August 2011.

Interview Details – I applied online and received an email the next day requesting that I schedule an interview. I scheduled the interview. All the employees were dressed from business casual to business professional. I had the interview, and the interviewer told me I interviewed well. Then, she told me the position I interviewed for was filled. This begs the question: what was the significance of having the interview if the position was filled?

Interview Question – Why Macy's? How did you react to someone in your past experience who stole something? Are you comfortable multitasking? Give an example in your past experience where you provided excellent customer service.   Answer Question


3 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Administrative Support Team Associate Interview

Administrative Support Team Associate

I applied online and the process took a day - interviewed at Macy's in August 2011.

Interview Details – Applied on-line to advertised position I was truly interested in. Received back an e-mail for a personal invitation to schedule a day/time for an interview via on-line scheduling program. System promptly responded with confirmation e-mail. Received one personal call to change the date. Arrived at interview on time and interviewed on time. Interviewed by hiring manager, was given lot's of informative information regarding the position, felt relaxed as far as the interviewer and my skills for the position. I brought a copy of my resume that was appreciated and used, sent a follow-up thank you letter via e-mail - always ask for interviewers card/e-mail address. About a week later I followed up with a phone call and this particular time gave me major bonus points and I was hired for a job I really wanted!

Interview Question – Cannot remember particulars, this was not too difficult of an interview.   Answer Question

Negotiation Details – There was no negotiation available. Salary is what it is. Retail.


2 people found this helpful

No Offer

Neutral Experience

Easy Interview

Administrative Support Team Associate Interview

Administrative Support Team Associate

The process took 1 week - interviewed at Macy's in May 2011.

Interview Details – I applied online. Received an email later to schedule for an interview. The interview went well, however, half way through I was told the position wasn't open and they were just conducting interviews for their candidate files. WOW. what a way to get my hopes up for nothing. Not to mention I wasted precious gas! I would'nt have been so p***ed off if a phone interview was held instead.

Interview Question – What are your strengths?   Answer Question

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