Macy's Customer Service Associate Interview Questions & Reviews
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Updated Mar 9, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 6 ratings 
“Very Easy” Interview
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Interview Experience [?] Based on 6 ratings
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| 1–6 of 6 Macy's Interviews | Sort by |
Customer Service Associate at Macy's
Posted Mar 9, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Atlanta, GA (took 2 days)
Filled out an application in the store after walking in, telling the first HR person I met that I wanted to work there, and being told that I need to fill out their application. Did it on the spot, didn't mention desired pay as asked because wasn't sure what was standard. Got an interview in a couple of days, with the same person I met on my walk-in. Got the job offer right away. The extensive background check was done after a couple months of working in the store (my hiring manager already liked me by then).
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Macy's
Posted Feb 28, 2012 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Aug 2010 in Springfield, PA (took 2 days)
I went in for a CSA position, I only needed it as a summer job and possibly to work a little longer after I graduated that fall. The interviewer decided I was better suited for sales and convinced me that a commissioned position in the shoe dept. would be best for me.
Interview Questions
Reason for Declining
At first I was interested, at the conclusion of the interview I realized it was a long term position and I asked if I could just be a CSA because I did not plan on making it my career. I was told that either I could take the commissioned position or nothing at all. And that is what I decided to do.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Macy's
Posted Jan 23, 2012
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1.0
Very Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Dec 2011 in Miami, FL (took 5 days)
I applied for Macy's online and in 2 days received an email to schedule an interview. When I got there the manager that scheduled my interview wasn't there so, I had to wait for the HR rep to call in another manager which took an hour. When the manager came in he was very easy going and professional. He asks basic interview questions from a script and offered me the job, I accepted the job offer and he left out the room to get my papers ready but after 30 minutes of waiting the manager returned only to tell me that the previous manager who scheduled my interview had scheduled a surplus amount of interviewees. Needless to say, they retracted my job offer and told me to reapply for another position, but I didn't bother.
Interview Questions
Reason for Declining
Frustration from the manager's mistakes.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Macy's
Posted Nov 8, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Mason, OH (took a day)
It was a very weird interview. Very low energy from the recruiter. Seemed like she did not want to be there or asking me questions. Then out of no where she sparked up. It was almost like a good cop/bad cop situation.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Macy's
Posted Oct 11, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed May 2011 in Cleveland Heights, OH (took a day)
I applied online with a resume through their website and was emailed that they were interested in hiring me. The email sent me to another website where I had to schedule a available interview date myself.
They ask you the usually questions like what would you do in this situation and why Macy's and what position you are interested in. The employer was very nice and we laughed. Dress very professional this is Macy's not Hollister.
Interview Questions
Reason for Declining
Because they offered me another position that I was not interested in working. Which was early morning stock.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at Macy's
Posted Jun 21, 2011
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2011 in Virginia Beach, VA (took a day)
Every bit of Terrible! I was sent an email to schedule an interview, I was sent another email confirming my interview for the next day...... I arrive 10 minutes early, for them to tell me (before the interview) that "there aren't any positions available, do you wish to continue with the interview process?" I tell them "yes" she asks my availability i tell her im available any time. she asks what my hours will be during the school year, i tell her anytime after 12pm she says "GOOD JOB" well we only have morning positions. ( i was a little thrown off by her saying good job) so i sit there waiting for her to continue. she just stares at me for 1minute 1/2... i rolled my eyes and kindly asked them to reimburse me for the gas that i wasted getting there!
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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