Macy's Customer Service Representative Interview Questions

Updated May 8, 2014
Updated May 8, 2014
11 Interview Reviews

Interview Experience

Interview Experience

66%
33%
0%

Getting an Interview

Getting an Interview

53%
32%
7%

Interview Difficulty

1.9
Average

Interview Difficulty

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Average

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person – interviewed at Macy's.

Interview Details

You go though phone interview where you answer several questions. Then you go though a face to face interview. Then you get an offer for you hourly wage the normally pay up to 12 an hour

Interview Questions
No Offer

Other Interview Reviews for Macy's

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Buford, GA
    Anonymous Interview Candidate in Buford, GA
    Application Details

    I applied online – interviewed at Macy's in May 2013.

    Interview Details

    Applied online and someone called within a couple days for an interview. At first they told me they didn't have any positions that would fit me but then I got a call about 2 weeks later asking can I work in a different department.

    Interview Questions
    • Nothing difficult about the Interview questions, mostly customer service. How do you approach a customer? How would you get a customer to apply for a credit card?   Answer Question
    Negotiation Details
    No negotiation. They have it set with how much you will make.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Schaumburg, IL
    Anonymous Interview Candidate in Schaumburg, IL
    Application Details

    I applied online. The process took 1+ weekinterviewed at Macy's.

    Interview Details

    I placed my application online and they contacted me within a week since they wanted seasonal employees. They ask pretty basic questions . The lady that interview acted like she liked my answers but she was clearly rushed for time. If they don't ask you to fill out paper work on the spot chances are they wont hire you.

    Interview Questions
    • She asked about working in groups and i answered honestly that i work better alone that was the one mistake that cost me the job.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saint Paul, MN
    Anonymous Interview Candidate in Saint Paul, MN
    Application Details

    I applied in-person. The process took a weekinterviewed at Macy's in December 2012.

    Interview Details

    It was very straightforward but it was intimidating having to wait around for a manager to show up

    Interview Questions
    • describe a time when you got caught in a situation with people. how did you resolve it?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Redondo Beach, CA
    Anonymous Interview Candidate in Redondo Beach, CA
    Application Details

    I applied online. The process took a dayinterviewed at Macy's in October 2012.

    Interview Details

    It was for a seasonal position so it all happened very fast but i was hired on the spot so that was nice.... The lasy who interviewed me was really nice but she was bery scripted which made it feel as if the interview was not important.... but like i said it was a seasonal position so that time of year im not surprised.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Mason, OH
    Anonymous Interview Candidate in Mason, OH
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Macy's in September 2012.

    Interview Details

    Questionnaire, one on one interview, assessment, and they will or won't offer you a job in the same day.

    Interview Questions
    • If you've never worked in customer service related jobs, customer service related questions may be a little difficult.   Answer Question
    Negotiation Details
    There wasn't much negotiation other than asking me to leave my other job I had at the time due to conflict of interest (another retail store)
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Clearwater, FL
    Anonymous Interview Candidate in Clearwater, FL
    Application Details

    I applied online – interviewed at Macy's in August 2012.

    Interview Details

    filled out the aplication online. About 4 days later received an email to schedule a phone interview. The phone interview was the next day. It lasted about 30 minutes. I was scheduled for an onsite interview the same day I did the phone interview. The onsite interview lasted the same amount of time. The same day, after the onsite interview, I was offered the position and completed new hire paperwork.

    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied through other source. The process took 4+ weeksinterviewed at Macy's in November 2011.

    Interview Details

    2 interviews-personality interviews

    Negotiation Details
    no negotiation, given hourly wage, however, you have to join a union to work at Macy's and all employees pay a flat fee (that keeps increasing)- no matter how many hours you work a month
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I filled out the application and then was sent a email telling me to go online and sign up for a interview date and time. One interview, face to face. I was offered the job when the interview was done.

    Interview Questions
    • I honestly can't remember he just asked me questions about myself.   Answer Question
    Accepted Offer
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at Macy's in November 2009.

    Interview Details

    I filled out an application online, then I got an e-mail the next day asking to schedule an interview. I got there, had a good interview, and was asked to meet with the Men's manager. However, that meeting never happened because all of the positions were taken.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview

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