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Macy's Retail Support Associate Interview Questions & Reviews

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Web: www.macysinc.com | HQ: Cincinnati, OH

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Updated Mar 2, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 9 ratings

2.0

“Easy” Interview

Interview Experience [?] Based on 9 ratings

Positive	56%
Neutral	33%
Negative	11%

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1–9 of 9 Macy's Interviews

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1.0

Very Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Feb 2012 in Houston, TX (took a day)

Let me start of by saying that I came to this website prior to my interview and found everything stated on here to be true so I had an idea of what to expect but did not think it would really happen. I applied on-line for the part-time position and that same day, I received an email to set up an interview. The day of my interview, I arrived early and found the AST office closed. Another interviewee had arrived before me and she had notified an employee. Every employee that passed by smiled courteously and informed someone else of our presence outside the office. I noticed that although they were friendly to us, they were not the same way with their co-workers. Finally, two office assistants arrived and to our surprise, the person in charge of interviewing for the available position had been absent for what seemed like a couple of days and they immediately scrambled to get anyone. In the end, I was interviewed by a Sales Associate who read questions straight from a paper and took notes of my answers. She was a pleasant person but unfortunately could not provide me with acurate information concerning the position. However, she did inform me that the interview went well but her only concern was my availability (I needed to be more flexible because at least once a month I would have to work the whole day if necessary).

Interview Questions

Why Macy's?

View Answers (1)

Tell me about a time when you worked in a group and a member was not collaborating, what did you do and what was the outcome?

View Answers (1)

Give me an example where you were asked to do something unethical, what did you do and what was the outcome?

View Answers (1)

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Declined Offer

Interviewed Feb 2012 (took a day)

A lot of situation questions like describe a time you caught someone doing something like stealing and what did you do about it. I had read online it was Retail Support Associate Part Time and I expected it to be a scheduled, stable job but it was on-call and graveyard shift. I believe they should provide this information before asking people to apply.

Interview Questions

Describe a time you were working with a team and someone was not doing their part.

Answer Question

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jun 2011 (took 3 days)

Applied online and got a email to come in for a interview. The interview process was very easy, but i got very nervous and messed up on alot of the questions. overall the interview is not hard at all.

Interview Questions

tell me about a time you worked with a team to achieve something.

Answer Question

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Apr 2011 in North Wales, PA (took a day)

Applied online. Received an email stating to come in for an interview a day or two later. The interview itself went very quickly, which is fine for me. Most of the interview consisted of discussing the position and the hours. They would be early, early morning, which I did not mind. I wondered what the pay was and the interviewer brought in another woman to discuss the position further, telling me it was seven and a quarter. Despite low pay, the hours and early morning shift...I was genuinely excited to work for Macy's, a store I like a lot. But I soon found a better position, pay and hours.

Interview Questions

Why Macy's?

Answer Question

Reason for Declining

While waiting for a decision over the next few days from Macy's, I got a call for an interview with another company that was better overall.

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Mar 2011 (took a day)

I applied online then received an email the next day to schedule an interview. I scheduled an interview for the following week. The day of my interview, I arrived 5 mins early. I only waited 5-10 mins. I met with a woman in HR and we discussed my availability. She suggested I interview for a sales position. I'm waiting to be interviewed. The staff there is very pleasant.

Interview Questions

What is your availability?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Feb 2011 in Saint Louis, MO (took 1 week)

I applied online for a Macy's position in cosmetics, and got an e-mail that encouraged me to apply for a retail support associate. I applied for that as well, and received an e-mail saying I should schedule an interview online. I scheduled one for a week later, and the interview lasted about 20 minutes. I had a very friendly and courteous manager interview me and she said she would get back to me within 24-48 hours. I am still waiting to hear back; I just interviewed this afternoon.

Interview Questions

Tell me about yourself.

Answer Question

Do you have any retail experience?

View Answers (1)

Tell me about a time when you had to convince someone of something.

Answer Question

What kind of hours are you looking for?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

View Comments (2)

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Declined Offer

Interviewed Nov 2010 (took a day)

The interview was easy, I was asked the typical why do you want to work for macy's? What can you bring to our team? Why not be a sales associate?

Interview Questions

Why not be a sales associate instead?

Answer Question

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jun 2010 (took 1 week)

I applied online then I got an email a few days later. I scheduled an interview on a wednesday morning. I went there and didn't have to wait long. It was not as bad as I thought it would have been according to the other reviews. They asked me typical interview questions. Though, the group interview was a bit nerve-wracking.

Interview Questions

Describe how timeliness relates to a situation in your life?

View Answers (1)

Why do you want this job?

View Answers (1)

Negotiation Details

No. I just took minimum wage.

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Received and Declined Offer

Interviewed May 2010 (took a day)

I was really disappointed with the interview process; the head office was disorganized and everyone was running around like they were completely overwhelmed. The interviews were an hour behind schedule, and there were not enough interviewers, so the human resources people were literally asking people who came through the office if they could do an interview. The three other people I was waiting with and I both got a big surprise... the position we were interviewing for was NOT the position we had been offered a interview for. Instead of Retail Support, we were offered an on-call position unloading trucks... the farthest thing from what any of us were expecting.