Glassdoor is your free inside look at Macy's Sales Associate interview questions and advice. All 489 interview reviews posted anonymously by Macy's employees and interview candidates.
Declined Offer – Interviewed in Dec 2011 – Reviewed Apr 11, 2013
Interview Details – I applied on the Macy's website and soon followed up with an automated email about scheduling an in-person interview. I am especially a fan of this because you can see all the available dates and times and choose the one that works best for you. I arrived a few minutes early to the interview and was brought in close to my interview time (maybe a few minutes after). The interviewer asked standard questions: Why Macy's? What is one time when you had to work as a team?
Interview Question –
"How will your previous job experience help you here?"
While it wasn't completely unexpected, if you don't have retail experience, make sure you know how to spin your previous experiences to fit the retail field. Answer Question
Reason for Declining – It was only for the holiday season and the training did not end up working out with my schedule.
Declined Offer – Interviewed in Buffalo, NY Mar 2013 – Reviewed Apr 8, 2013
Interview Details –
First of all, you should wear appropriate outfit. Pretend you are already work here. Where like other employee. Well, not plain dress, bit definitely not jeans.
Be friendly, listen and answer questions carefully. Main idea of your answers - customers satisfaction is a top priority. Most of questions are from some standardized form and very common in any Macy's interview. You can easy figure it out. Only thing you must know - how Macy's reward credit card works (customer can save 15% on purchases, do not need receipt to return item, receipt for purchase goes directly to email etc.)
Interview Question – I read couple review for Macy's interview and was perfectly ready to answer any question. Answer Question
Reason for Declining – low wage.
Accepted Offer – Interviewed in Seattle, WA – Reviewed Apr 8, 2013
Interview Details – The interview when smooth
Interview Question – nothing difficult Answer Question
Accepted Offer – Interviewed in Lewisville, TX Oct 2012 – Reviewed Apr 7, 2013
Interview Details – Applying for Macy's online was pretty simple. Done online, it allowed you to save work and come back to finish. They then sent an email for you to chose a date and time to interview that was most convienient for you. They staff was super friendly and excited. They asked scenario questions where you would give an example of how you handle/handled certain situations. They were timely with a response if I got the job or not.
Interview Question – Most unexpected question was if I wanted to work overnight. I was not aware the store was open 24 hours sometimes Answer Question
Negotiation Details – No negotion
No Offer – Interviewed in Melbourne, FL Feb 2013 – Reviewed Apr 6, 2013
Interview Details – Found this job listing on career builder. Took the time to completely fill the pre-interview questions. The questions were mostly about background and interests and education. You must also fill out the personality test. This was very detailed and must have taken me 20 to 30 minutes to fill out. Then I uploaded my resume and cover letter. About 3 or 4 days later I received an email saying they had reviewed my application and wanted to set up an interview. I was given a choice of day/time to select. But once you select a day and time don't change it as they may not have another open date for sometime. The interview was not at all hard. The woman who interviewed me was very nice. The questions were basic and many of them were the same questions from the online application. Questions like: "What is your background"? "Why do you want to work here"? "What would you do if you saw someone violating a company policy"? The interview lasted about 30 minutes. The interviewer told me about the working conditions. Very typical conditions for retail work. Standing for hours at a time. Lifting, bending,stooping. Working on holidays, overtime, nighttime hours etc. The only negative to this entire process came at the end of the interview. She told me that right now the store had only two openings and both were in the cosmetics department. Too bad I did not think fast enough I would have said: "Even tho I am a Male, I can sell anything and I believe I can sell cosmetics to your female customers"! The other thing that was slightly irritating was that they don't seem to save any of the information you fill out on line or the interview. You must, she told me, start from scratch if you want to apply for another position.
Interview Question – None Answer Question
Accepted Offer – Reviewed Apr 5, 2013
Interview Details – Pretty simple process. Apply online on their website which will require you take a personality test. You will get a call for a F2F interview. Arrive a few minutes early and be prepared. Wear black as if you work for Macy's. Macy's allows their staff to show their style just don't go punk rock. Usually they will tell you right after the interview if you are hired. If not, good luck.
No Offer – Reviewed Apr 3, 2013
Interview Details – I arrived there 15mins early, then I waited about 40mins and up to start my interview. If you know someone work in office, the waiting time will be really short, because I saw someone arrived after me but get the interview like after 5mins. The interview is short and casual.
Interview Question – none, I checked glass door before I went there, the questions were similar. Like why you want to work in Macy's. Answer Question
Accepted Offer – Interviewed in Oct 2012 – Reviewed Apr 2, 2013
Interview Details – Placed an application online at Macys.com. Received email setting date and time of interview. Came to interview and after a brief talk with one of the store managers she decided to hire me. Passed me on to another person who scheduled me for my training.
Interview Question – There weren't many questions, some about my background and that was it. The whole process was very quick, the interview lasted about 20 minutes. Answer Question
Negotiation Details – There was no negotiation. Offer presented and it's take it or leave it.
Accepted Offer – Reviewed Apr 2, 2013
Interview Details – So you apply online and submit your resume (optional) then wait to see if you get an interview. HERE IS WHERE IT GETS VERY MISLEADING. Everyone who applies gets an interview. Since its all done by computer, there is no manager or rep from the store even looking at your file until you submit it and it tells them you've scheduled an interview. So don't get your hopes up just because you get an interview. The interview itself is very casual (but still professional). They have a set list of questions they ask, (e.g. Why did you choose Macys?, Why do you think you would be an asset to the team?, etc.) My interview lasted about 15-20 minutes. I've only ever worked in retail so I have quite a bit experience so they pretty much told me what they had available and let me choose. This should not be expected because obviously everyone has a different background. Although, I ultimately decided to go with Women's Shoes which is commission and I didn't have any experience in commissioned sales before so they definitely have flexibility if you show you could handle it.
Interview Question – One question that kind of caught me off guard was "Tell me about a time you went above and beyond for a customer." This kind of stumped me, and I am in no way trying to toot my own horn, but I always do everything I can to make a customer happy. I just think it's what makes a happy and healthy work environment; so it was difficult for me to pinpoint just one time. View Answer
Negotiation Details – As I said before, they pretty much let me choose what I wanted so I'm not sure how a offer/negotiation would go.
Accepted Offer – Reviewed Apr 1, 2013
Interview Details – I had a phone interview that lasted about 20 minutes. Nothing too surprising they ask the typical questions like tell me about yourself, why do you want to work for Macy's, do you get along well with others, etc.
Interview Question – I can't really think of a tough question. They all seemed pretty decent, commonly asked interview questions. Answer Question
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