Magnolia Bakery Interview Questions & Reviews

Interview Details – I applied in person and handed in my application to a branch manager. I waited a couple of days for a response before I called corporate for a follow up. They lost my application. I had to give the man on the phone some of my basic information so he could schedule an interview. He emailed me another copy of the application to fill out and send back to him so he could give it to his boss. I filled it out again but I brought an extra copy to my interview just in case. I interviewed with his boss (the Director of Human Resources) a couple days later. She also lost my application. She was very nice but I was already getting the idea that they weren't very organized. She asked me a little bit about myself and asked how I would deal with customers in certain situations. If a customer was angry or dissatisfied, what would I do? She asked me mostly about what I thought good customer service meant. She went on to talk about how that customer service is the priority of the business.

My first impressions led me to believe that everyone is really nice but that they are really disorganized. They also seemed like they would hire just about anybody. There doesn't seem to be any way that they select certain people for the job. It seemed really cool and casual, but maybe too casual...