Manulife Financial
3.4 of 5 184 reviews
www.manulife.com Toronto, Canada 5000+ Employees

Manulife Financial Interview Questions & Reviews

Updated Apr 5, 2014
All Interviews Received Offers

Getting the Interview 

61%
16%
12%

Interview Experience 

67%
23%
9%

Interview Difficulty 

65 candidate interviews
Relevance Date Difficulty
in

No Offer

Negative Experience

Average Interview

Mortgage Associate Interview

Anonymous Interview Candidate
Vancouver, BC (Canada)

I applied online and the process took 3 months - interviewed at Manulife Financial in May 2013.

Interview Details – Applied online and was selected for an interview. Asked me about my background, how it related to the position, but at the same time told me not to worry about lack of real estate experience, that I would be given training later. Hiring manager was really difficult to engage in positive conversation, seemed a bit aloof.

Did not hear back for several weeks after the interview, and was only made aware that I had not made it to second rounds when I sent three emails in a row asking about the status of my application.

The process also took a really long time - I interviewed at the end of May, and the hiring manager said that they "were hoping to have made a hiring decision by the end of July."

Interview Question – No particularly difficult questions - they tried to gauge my knowledge of and interest in real estate.   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Developer/Designer/Programmer Interview

Anonymous Employee
Waterloo, ON (Canada)

I applied through college or university - interviewed at Manulife Financial in June 2012.

Interview Details – Consisted of a 1:1 interview. The interview was very laid back. It consisted of a couple of technical questions, as well as some personality based questions. Most of the ending of the interview was just general discussion.

Interview Question – What is the difference between an abstract class and an interface?   Answer Question

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Accepted Offer

Neutral Experience

Analyst Interview

Analyst

I applied online and interviewed at Manulife Financial.

Interview Details – The process began with a brief telephone screening interview to confirm my application details, availability and prior experience. They followed up with an in person interview at their office. The interview was mainly behavioral based. The following round was a technical/behavioural interview with the group I would be working with. First round interviews were about an hour, as were second rounds.

Interview Question – The questions were fairly standard. Large emphasis on fit.   Answer Question

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1 person found this helpful

No Offer

Neutral Experience

Average Interview

Actuarial Internship Program Interview

Anonymous Interview Candidate
Waterloo, ON (Canada)

I applied through college or university and the process took 2 weeks - interviewed at Manulife Financial.

Interview Details – Interviewers were two actuarial managers from Manulife. They were very professional but friendly. Most questions were about my resume. They asked detailed questions regarding to my experience.

Interview Question – Some question regards to one of my course projects   Answer Question

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1 person found this helpful

No Offer

Negative Experience

Difficult Interview

Client Account Representative Interview

Client Account Representative
Toronto, ON (Canada)

I applied through an employee referral and the process took 1+ week - interviewed at Manulife Financial.

Interview Details – First phone interview with HR representative. Second phone interview with potential manager/supervisor. Would have moved to an in-person interview along with a math and reading comprehension test. Then an offer is made if successful.

Interview Questions

  • Describe a time when you had so much work to do you could not finish it all. What did you do?   Answer Question
  • Describe a time where you went out of your way to help a distressed teammate.   Answer Question
  • How did you hear about this position? Why did you choose to apply?   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

IT Manager Interview

IT Manager
Quezon City, National Capital Region (Philippines)

I applied online and the process took 4 weeks - interviewed at Manulife Financial.

Interview Details – HR recruitment initial screening interview. HR Director interview. Hiring manager's interview.

Interview Question – How do you deal with difficult co-workers? Criticisms?   Answer Question

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Accepted Offer

Neutral Experience

Group Benefits Customer Service Representative Interview

Group Benefits Customer Service Representative

Interviewed at Manulife Financial

Interview Details – Very straight forward interview. complete a short computer simulation to make sure you get the idea of how call centre customer service works. basic computer skills needed. interview basically went over my experience and asked about past examples of dealing with difficult customers, how you helped customers and problem solving,

Interview Question – give me some examples of times when you had to deal with an irate customer and explain how you handled the situation.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Talent Acquisition Specialist Interview

Anonymous Employee
Kuala Lumpur (Malaysia)

I applied online and the process took 2 weeks - interviewed at Manulife Financial in November 2012.

Interview Details – Resume Submission

MTS HR will receive candidate’s resume from the above sources and send receipt acknowledgement emails. Candidates will be informed that their applications will be processed and only shortlisted candidates will be notified.

Initial Screening

Resume of candidates are reviewed to determine if they meet our minimum requirements based on the requirements set in the job advertisement. MTS HR will make a note if candidates are suitable for other vacancies as well. If candidates meet the minimum requirements, a system details document will be sent to candidates requesting them to inform us of their relevant working experience based on the format given. Candidates are also requested to send us relevant certificates and transcripts for record purposes. A phone interview will also be scheduled.

Phone Interview

The phone interview should take less than 30 minutes to complete. General questions regarding candidates working experience will be asked during the phone interview. Other questions include; candidate’s education, acceptability to working conditions, reason for leaving job, current and expected salary and availability for a face-to-face interview. All documents and information gathered will be reverted to the technical manager who will then decide whether to proceed with the face-to-face interview.

Face to face Interview(s) + Technical Assessment

During the face-to-face interview, more technical related questions will be asked to the candidate. Candidates can also use this opportunity to enquire of the job function and what is expected of them to determine if the job meets their aspirations. The interview can last from 1hour to 1.5hours.

The technical assessment is not compulsory. It depends on the results of the interview. If candidates are required to take a technical assessment, candidate can either choose to complete the assessment on the same day as the interview, arrange another date for the assessment or decide to not take it at all if he/she feels the applied position does not meet his/her expectations. The technical assessment could take from 2hours to 3hours depending on how fast the candidate completes the assessment. However, candidates are encouraged to utilize the time allocated wisely.

Job Offer

After the face-to-face interview and technical assessment, interviewers will decide whether or not the candidate is suitable for the applied vacancy. If decided to offer the position to candidates, MTS HR will relay the good news to the candidate and prepare the candidate’s offer letter and other relevant documents.

Interview Question – Related to IT Positions - Technical
Related to other positions - Non Technical (Behavioral)
  Answer Question

Negotiation Details – •Poll your colleagues and find out what kind of offers they've received from similar companies.

•Look over your employment package and consider your expenses. What areas of the offer could be improved?

•Carefully develop your negotiation strategy based on solid justification for why you need to augment your package.

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Accepted Offer

Neutral Experience

Average Interview

Senior Business Analyst Interview

Senior Business Analyst

I applied online and the process took 4+ weeks - interviewed at Manulife Financial.

Interview Details – I applied over their website and was contacted by HR 4 weeks later.
After the HR interview I met with the Director of my area and we talked about go forward process.
Last interview was with the AVP who eventually hired me.

Interview Question – They were all the usual questions.   Answer Question

Negotiation Details – It was quick

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Declined Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Montreal, QC (Canada)

I applied online and the process took 1 week - interviewed at Manulife Financial in December 2012.

Interview Details – Standard interview process

Interview Question – nothing particular, general interview questions   Answer Question

Reason for Declining – I had another job offer.

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