I applied online and the process took 2 weeks - interviewed at Marks & Spencer in May 2013.
Interview Details – It's basically a role playing exercise with the interviewer being the customer and you being the customer assistant. Beforehand, hey give you a problem written down and they give you separate bits of information for you to work out the solution to the problem in ten minutes. It's pretty easy as I passed it twice without really thinking too hard. You pretty much just connect all the obvious dots that's laid out before you.
Interview Question – Not really any difficult questions, just normal questions about yourself and work ethic. Answer Question
I applied online and the process took 1 week - interviewed at Marks & Spencer in May 2013.
Interview Details –
The hiring process is purely online. I found a vacancy directly on their website and applied for it (requires registering). This role requires at least 6 months experience in the catering industry. Then you have to fill up your employment history, etc and do a 25 question quiz about general food and beverage knowledge. If you pass this then there's another assessment online in which you choose one out of three possible answers in a given in-store scenario, all related to customer service. If you are successful then you are invited to book an assessment in store. You'll receive an email confirming the interview date and time, and will be asked to bring with you an ID, proof of adress and NI number, original documents and copies.
The assessment is usually a group one but in this case I was the only candidate that turned up so it was a one to one interview. The process started with another 25 question general food and beverage knowledge quiz, most of the question had already appeared on the online quiz, some others were new.
Then I had the proper interview, in which the manager from M&S Kitchen (the in store restaurant) was called in. The questions were pretty standard regarding customer service, previous experience, current job, and "why do you think you are the best person for this job" kind of thing. A lady was also there taking note of my answers, and another guy was also there observing. It was pretty fast paced and I was asked about 10-12 questions in total.
After that, there was a role play in which I was given a scenario (working in a deli counter sort of situation and having to advice a customer who needed to organise a lunch for 6 people). I was given a list of pictures with possible food options and prices as well as special deals. I was judged on how well I assessed the customers specific needs and how well I tried to upsell the products and push the available deals and offers.
They went off to consider my written test, interview and role play outcome and came out to tell me I did really well and they'd like to offer me the job, not in the Cafe but in the restaurant where they had more hours. They took my documents and asked for a start date and how much notice I needed to give my current employer. Then they gave me a start date and a 2 week rota with regular hours, saying the contract is to follow.
Interview Question – There wasn't one, it was pretty standard questions. Answer Question
Negotiation Details – We just discussed the hours, and I stated I needed as many as possible, so originally the job advertised offered 20-30 but in the end my contract is for a minimum of 35 hours a week.
I applied online and the process took 2 weeks - interviewed at Marks & Spencer in April 2013.
Interview Details – Took online test which took about 30 minutes. Questions were based on customer service and how you would deal with difficult situations. Passed this assessment and then received an email to select which interview slots were available. Role play was based on a customer wanting a 2 setter sofa which had been discontinued and there was only one available in the window which you are not allowed to sell. Once the role play is over they give you a feedback form which they ask you to complete. How do you think it went? What did you do well? What didn't go well? What would you do differently? Make sure you fill this in well as you can pick up extra points if you missed something out in the role play, for example I forgot to mention searching online but remembered to include this on the feedback form.
Interview Question – Not really any difficult questions just remember to try and be yourself and focus on customer service. Answer Question
Interviewed at Marks & Spencer
Interview Details –
Filled in a straightforward online application. Visited a local store where a very nice lady asked me a few questions about details of my application, nothing strenuous, just "tell me a bit more about this" sort of stuff.
She then did a role play which involved giving me a few minutes to look over some details of a shop I was supposed to be working in, and a specific product. She then played a customer who was interested in the product, and I had to sell it to her.
After that she made a job offer on the spot.
Interview Question – Honestly, there was nothing unexpected. Even the role play was easy; she was a very obliging customer. Answer Question
Very Easy Interview
I applied through other source and the process took a day - interviewed at Marks & Spencer in February 2013.
Interview Details – Just fill in application form, inform of uniform and attandance, basic rules
I applied online and the process took a day - interviewed at Marks & Spencer in December 2012.
Interview Details – First of all there was a series of on-line role plays to discover whether or not you are suitable for the job applied for. If suitable, then you will be congratulated and invited to an interview in store. This interview consisted for a role play in which a member of staff pretends to be a customer with a certain need. You have 10 minutes to prepare, by making notes and revising the provided material the will be useful to the role play. Then a store manger will finish off the interview process by a brief interview, consisting of simple questions, which are asked in quite an informal style.
Interview Question – Describe your journey to the store today. Answer Question
I applied online and the process took a day - interviewed at Marks & Spencer in November 2012.
Interview Details – Asked to plan a party for a customer and you had a board with lots of different food on, I was given a basket to choose 10 things I would suggest to them.
Interview Question – What if I was a vegetarian? Answer Question
Negotiation Details – Are you happy to work these hours?
I applied online and the process took 1 week - interviewed at Marks & Spencer.
Interview Details – Short interview, on floor interviewing customers
Interview Question – Interviewing customers (i was shy) Answer Question
Negotiation Details – What were you able to negotiate? What advice would you give others considering an offer?
I applied online and the process took 2 days - interviewed at Marks & Spencer.
Interview Details – completed the online assessment of multiple choice question then went for the one on one interview. My roleplay topic was the missing cake, you are presented with special offers in the booklet with which to shows your knowledge of add on sales and giving details of other stores ( hint use both of those details). Read the booklet very closely to pick out the main details. Very friendly and easy going interviewee then had a short talk with a manager who asked the normal interview questions, why m&s? what service would you expect if you walked into m&s to buy something today etc etc.
Interview Question – Having to assess yourself on your performance which they then ask you to explain to them after. Answer Question
Negotiation Details – Choice of available vacancies no negotiation needed
Pros: “Good salary, amiable senior management. Employees mostly postive and helpful and genuienely support marks and spencers quality of service mandate” – Full Review
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