I applied online and the process took a day - interviewed at Marks & Spencer in November 2013.
Interview Details –
Application process is online questionnaire based, common sense answers abound. Hint: (This is obviously a customer service role so everything you do or say will need to involve helping the customer directly!!! i.e. Stopping in the middle of something to help and keeping them happy.).
After that, if you got enough of the questions right you'll be asked to select an interview time slot, they'll send you an email to confirm and requests you bring things like a passport, NI number and proof of address.
Interview is 1 on 1 where firstly they go through your details, then ask you to do a role play where you help the interviewer who is taking the role of a customer and you, the assistant. You are presented with a briefing sheet on a fictional scenario in a pretend company (NOT M&S). You then get 5 mins to prepare and take notes about what is listed as out of stock and what is an adequate replacement, Don't worry you can always refer to the briefing sheet during the role play itself, you can hold it during if you want.
You'll probably never look at your notes anyway.
The scenario is something easy, I only had to sell chicken! It practically sells itself!
After that, you fill in a form about how well you think you did, what was good and what could be better.
Then you are interviewed by a manager and they ask you fairly standard questions like what experience of customer service you have, why do you want work for M&S and what ambition you have. You are then asked what your preferred department to is if you have not already applied specifically. Then the interview draws to a close when you can ask them any questions you want and you give them your clothes sizes.
Then just sit back, relax, and wait for the phone call the next day that will tell you if you have been successful or not. If you don't get the phone call the next day then ring them ASAP.
If successful, then you will get forms in the post to fill in and bring to your induction day.
Interview Question – Why do you want to work at M&S rather than [Other retailer] Answer Question
I applied online and the process took a day - interviewed at Marks & Spencer in June 2013.
Interview Details – Very simple interview of what I can remember followed by a role play which is very straight forward.
Interview Question – Asking for an item in the role play that you don't have. Answer Question
Negotiation Details – None at all
I applied online and the process took a day - interviewed at Marks & Spencer in November 2012.
Interview Details – Asked to plan a party for a customer and you had a board with lots of different food on, I was given a basket to choose 10 things I would suggest to them.
Interview Question – What if I was a vegetarian? Answer Question
Negotiation Details – Are you happy to work these hours?
I applied online - interviewed at Marks & Spencer in August 2012.
Interview Details – Main themes relating to this role: Time management, Work ethic, Discipline, Good communication skills
Interview Question – Role play- How would you handle a set of unexpected questions from customers- Could be anything (If you don't know refer them to the right department) Answer Question
Negotiation Details – I did not negotiate the offer was good as was!
Very Easy Interview
I applied through a recruiter and the process took a day - interviewed at Marks & Spencer in May 2012.
Interview Details – Had one to one, the person who was the line manager had less knowledge then me and no past experience of the work.
The process took 1 week - interviewed at Marks & Spencer in January 2011.
Interview Details – At first, applicants who met the minimum requirements were required to complete three online tests including verbal, numerical and logical tests. A phone interview would follow approximately after a week if the applicant passed the tests. The online tests were not difficult if you practice enough, the phone interview was general straight but the lady did ask a random question about my opinion about the quality of their men's wear products. I personally think that their men's wear products were old fashioned and ugly so I had never bought any and therefore I was not able to give an answer.
Reason for Declining – decline
I applied online and the process took 2 days - interviewed at Marks & Spencer in October 2009.
Interview Details – applied online, answered some questons (multiple choice), then an interview that was based on a role play. I was early for the interview and was a bit nervous at acting a part. the interview process was easy but I found it odd that i wasn't asked anything about myself or my abilities.
Your feedback has been sent to the team and we'll look into it.
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
No thanks –