Marriott Front Desk Associate Interview Questions

Updated Jul 19, 2015
30 Interview Reviews

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Helpful (10)  

Front Desk Associate Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Easy Interview

Application

I applied in-person. I interviewed at Marriott.

Interview

Interview was painless and stress free. I interviewed with the front desk manager and she asked mebasisc questions about my background, what position I was interested in and how would I handle a difficult situation with a hotel guest.

Interview Questions

  • If a guest was angry and upset about something that was the hotels fault, how would you handle tat situation?   1 Answer

Other Interview Reviews for Marriott

  1.  

    Front Desk Associate Interview

    Anonymous Employee in Houston, TX
    No Offer
    Negative Experience

    Application

    The process took 1 day. I interviewed at Marriott (Houston, TX).

    Interview

    Simple, be honest and customer service oriented. Make sure your dressed properly. Conservative makeup and review of any information they asked. Be prepared to wait, as Hotel business never ends. Make eye contact and shake your interviewers hand.

    Interview Questions

    • Whats a situation you recently been in customer service wise?   1 Answer
  2.  

    Front Desk Associate Interview

    Anonymous Interview Candidate in New Orleans, LA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 days. I interviewed at Marriott (New Orleans, LA) in November 2014.

    Interview

    Transfer from another Marriott property. Initial phone conversation. Followed by a 30-40 minute phone interview. Typical interview questions. Marriott has standard questions that interviewers can use. Hired by phone 3 days later

    Interview Questions

  3. Helpful (3)  

    Front Desk Associate Interview

    Anonymous Employee in Boulder, CO
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Marriott (Boulder, CO).

    Interview

    I was requested to interview for the Boulder Courtyard last week. The hotel, upon entering, was welcoming but did not have a traditional front desk and made me apprehensive about where to go. The staff seemed friendly, it took approximately fifteen minutes for my interviewer to finally see me, and the staff griped about a certain component of the job. As it turns out this hotel asks that the front desk agents also train in the bistro.

    Interview Questions

    Reasons for Declining

    I was not interested in cross-training for the bistro, as would be required for the position. Also, the position salary started lower than my current income.

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  5. Helpful (3)  

    Front Desk Associate Interview

    Anonymous Employee
    Declined Offer

    Interview

    emailed one week after application. Received a phone call from the company asking questions and invited in for a first interview. Went in and spoke with the manager about previous work experience.

    Interview Questions

  6.  

    Front Desk Associate Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    I went in to the hotel at the time and date we arranged via phone call, I sat down with the Assistant Manager and the Front Desk Lead. It wasn't stressful. They asked me questions about my resume and we went over the job description I was applying for. They were very respectful and welcoming.

    Interview Questions

    • I can't think of any. They were very orthodox with their questions.   Answer Question

    Negotiation

    They were understanding of the current job I had at the time and we negotiated my start date and training process.

  7. Helpful (5)  

    Front Desk Associate Interview

    Anonymous Interview Candidate in Copley, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1+ week. I interviewed at Marriott (Copley, OH) in March 2014.

    Interview

    Went in for an application. They had it emailed to me and I had to go have it printed and bring it back. Ugh. But fine. I jumped through the loop and I added my resume in instead of completing the application's work history section. I had NO hotel experience just a year or two of retail. I highlighted my customer service skills and my knowledge of basic office equipment and hoped for the best. I got a call for an interview the same day. Interviewer was very nice and relatable. I could see why he was in the hospitality industry. I was asked very few typical interview questions...NONE of them were difficult if you have any home-training. I was asked about my pay expectations, why I wanted to work there, the "tell me about yourself" question, asked what i thought the position would be like, told what it would be like, told about some of the policies, asked if i had any questions, etc. Very basic. Interviewer did most of the talking.

    Interview Questions

    • If you are on the phone and have two guests waiting in line to check in and a third guest comes up and says there is a leak in their room. What would you do?   1 Answer
  8.  

    Front Desk Associate Interview

    Anonymous Interview Candidate in Monroe, LA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Marriott (Monroe, LA) in February 2013.

    Interview

    The interview process went smoothly. The overall experience was good. The interview was average and lasted about 30 minutes. I did receive an offer. The rate was a flat rate and not competitive.

    Interview Questions

  9.  

    Front Desk Associate Interview

    Anonymous Interview Candidate in Midland, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Marriott (Midland, TX) in November 2012.

    Interview

    I applied in the hotel. Their ops manager called twenty minutes after I left and asked me to come in for an interview an hour later. I interviewed one on one with her for only 5 minutes before she hired me?

    Interview Questions

    Negotiation

    No, they offered me ten dollars an hour and I accepted

  10. Helpful (2)  

    Front Desk Associate Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Marriott (Atlanta, GA) in April 2012.

    Interview

    Walked into a local Marriott and lo and behold the GM was at Front Desk. He gave me app and we conversed briefly. Returned app. Made follow-up call. GM called a week or 2 later and asked me to come fill out tax paperwork. There the GM got more in-depth with our conversation (interview) but it was pleasant and informative for us both for sure.

    Interview Questions

    • Interview was very conversational. Felt like I was talking to a friend but I know he was scoping and analyzing my responses. Nothing difficult asked.   Answer Question

    Negotiation

    There was no negotiation. Was told what I'd make and when and how I can increase it.

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