Marriott
3.6 of 5 1,175 reviews
www.marriott.com Bethesda, MD 5000+ Employees

Marriott Front Desk Clerk Interview Questions & Reviews

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Getting the Interview 

50%
16%

Interview Experience 

80%
0%
20%

Interview Difficulty 

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Declined Offer

Positive Experience

Easy Interview

Front Desk Clerk Interview

Front Desk Clerk
Austin, TX

I applied online and the process took a day - interviewed at Marriott in June 2013.

Interview Details – I applied online, which was a pretty extensive application that took 30 minutes or so to complete. Got a call about 2 weeks later and set up a face-to-face interview. They were having a job fair, so even though I had a scheduled interview time, I had to wait for about 30 minutes. I first met with the HR person where we briefly went over my resume. Next, I met with a manager, which probably only lasted for 15 minutes or so. They didn't ask any situational questions which surprised me.

Interview Questions

  • What was your best/worst hotel experience.   Answer Question
  • If we got three or four of your friends to describe you, what would they say about you?   Answer Question

Reason for Declining – I got a job offer in another field, where I felt more comfortable.

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Front Desk Clerk Interview

Front Desk Clerk
Goleta, CA

I applied in-person and the process took a day - interviewed at Marriott in July 2012.

Interview Details – The location I applied to had a ton of applicants, mostly because it was still under construction and they were seeking a full staff by opening time. I was afraid that I'd be rushed in and out during my interview, but was very surprised that the interviewer and I spent about 30 minutes together even with a ton of people out in the hallway! They definitely take the time to get to know you, and see if you mesh with their customer-oriented vibe.

Interview Question – There are high expectations for the Marriott brand, and if offered the job, you would be the "face" of the hotel. How does this knowledge affect you? As in, will it affect your performance (better/worse), your anxiety levels, etc.   View Answer

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1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Front Desk Clerk Interview

Front Desk Clerk
Parsippany, NJ

I applied online and the process took 2 weeks - interviewed at Marriott in April 2011.

Interview Details – I applied for this job online. I heard back in roughly 3 days. They brought me in for an interview with the assistant general manager. After talking with her for about 20 minutes the general manager came in to interview me as well. She basically told me I got the job on the spot pending the results of a drug test. The questions were general interview questions. About a week after I took the drug test they called to give me a start date.

Interview Question – How do you deal with difficult people   View Answer

Negotiation Details – easy

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No Offer

Negative Experience

Average Interview

Front Desk Clerk Interview

Front Desk Clerk
Foxboro, MA

The process took a day - interviewed at Marriott in March 2010.

Interview Details – The Testing process was all online. The interview was the typical "tell me about yourself" and "what would you do in this situation" type of interview. They seemed understaffed and a little disorganized. They stressed how you had to be available all hours, including snow storms and in a state of emergency. The had rotating shifts, and couldn't offer a regular schedule. The pay was low. They ended up hiring from within, and I felt they should have told me right from the start that they were considering an in-house candidate. In the end, it felt unprofessional and like a waste of time. Don't think I'd pursue employment there again.

Interview Question – The questions were all typical.   View Answer

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Accepted Offer

Positive Experience

Average Interview

Front Desk Clerk Interview

Front Desk Clerk
Bethesda, MD

The process took 2 days - interviewed at Marriott in May 2009.

Interview Details – First was the personality test online. I guess most companies have them now. it is submited online with the application.

Then a phone interview. that was brief and pleasant. just asked basic questions like years of experience, why i was interested in the position etc.

Then came the face to face interview with the front office manger

After another interview with the AGM (this one forcuesd on demonstrating customer service eg, name a time when you wow'ed a guest

then the last one with the GM. this was more general on what i know about the marriott brand etc..

Interview Questions

Negotiation Details – Yes able to negotiate given experirnce in hotel industry for 3 yrs.

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