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Marriott Guest Service Agent Interview Questions & Reviews

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Web: www.marriott.com | HQ: Bethesda, MD

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

2.3

“Easy” Interview

Interview Experience [?] Based on 3 ratings

Positive	33%
Neutral	67%
Negative	0%

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1–3 of 3 Marriott Interviews

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2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Feb 2010 (took a day)

I saw an ad placed in the newspaper, then went into the hotel directly to apply. Filled out the application and was called later that week. The interview was with both the general and assistant manager and consisted of several normal questions about my background, why I wanted to work at Marriott. etc. It also included some scenarios, like how to respond if an unhappy/irate guest said x to me. There were also some multiple-choice type questions, where a scenario was given and I had options as to how I'd respond. They were really easy/obvious what the correct choice would be (like "A" would be "ignore the guest", "B" would be "call the guest a derogatory name and continue what you were doing" and "C" would be "apologize to the guest and make every attempt to fix the situation, calling a manager if necessary". Easy-peasy.

Interview Questions

None of the questions were difficult or unexpected

Answer Question

Negotiation Details

There was no negotiation. The manager told me what the position paid and I accepted.

Other Details

The interview consisted of a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed May 2009 (took a day)

applied online, got an email back to set up an interview at the hotel. Came to hotel and interviewed with the front office manager and general manager. Mostly customer service questions and behavioral questions about past situations and how I've handled them. Got a call back the next day with offer.

Interview Questions

tell me about a time when you dealt with a difficult guest. what did you do to remedy the situation.

Answer Question

Negotiation Details

fair compensation for the job.

Other Details

The interview consisted of a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Mar 2009 in Macon, GA (took a day)

I was called in for an interview two days after I applied online. The interviewer was very calm and friendly. I was interviewed in the front lobby away from traffic. The interview lasted 5 minutes! The interviewer read questions to me off of a piece of paper and occasionally wrote down some of my responses. She asked about 10 questions. All the questions asked will relate to how you interact with customers and how well you can handle working under pressure.

At the end of the interview, I was asked did I have any questions. The interviewer seemed kind of uncomfortable with the fact that I asked her "what do you like about working here?"