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Marriott Guest Service Agent Interview Questions & Reviews

Updated Mar 24, 2014
All Interviews Received Offers

Getting an Interview  

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Interview Experience  

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Interview Difficulty  

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1 person found this helpful

Accepted Offer

Neutral Experience

Guest Service Agent Interview

Guest Service Agent

I applied in-person and the process took 1 week - interviewed at Marriott.

Interview Details – First, you will be telephone screened like most organization today do. If you sound sane, you will be asked to come in for an interview. Your best bet is to answer everything honestly and show concern for other people. It is the hospitality business, so you must have patience and empathy to fit in.

Interview Question – So you are looking for a job? Think twice about how you answer this question   Answer Question

Negotiation Details – If it is not salary based, you will have to make a good point to be paid more. However, the pay is competitive


Accepted Offer

Positive Experience

Easy Interview

Guest Service Agent Interview

Guest Service Agent
Long Island City, NY

The process took 1 week - interviewed at Marriott in October 2011.

Interview Details – Interview with HR. Followed by a interview with the manager of the hotel.

Interview Question – If I called your old manager, what do you think he/she will tell me about you?   View Answer


No Offer

Neutral Experience

Average Interview

Guest Services Agent Interview

Guest Services Agent
Macon, GA

I applied online and the process took a day - interviewed at Marriott in March 2009.

Interview Details – I was called in for an interview two days after I applied online. The interviewer was very calm and friendly. I was interviewed in the front lobby away from traffic. The interview lasted 5 minutes! The interviewer read questions to me off of a piece of paper and occasionally wrote down some of my responses. She asked about 10 questions. All the questions asked will relate to how you interact with customers and how well you can handle working under pressure.

At the end of the interview, I was asked did I have any questions. The interviewer seemed kind of uncomfortable with the fact that I asked her "what do you like about working here?"

Interview Question – How would you handle a difficult guest if now manager is around or if you're unable to get in touch with a manager?   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Guest Service Agent Interview

Guest Service Agent

I applied through other source and the process took a day - interviewed at Marriott in February 2010.

Interview Details – I saw an ad placed in the newspaper, then went into the hotel directly to apply. Filled out the application and was called later that week. The interview was with both the general and assistant manager and consisted of several normal questions about my background, why I wanted to work at Marriott. etc. It also included some scenarios, like how to respond if an unhappy/irate guest said x to me. There were also some multiple-choice type questions, where a scenario was given and I had options as to how I'd respond. They were really easy/obvious what the correct choice would be (like "A" would be "ignore the guest", "B" would be "call the guest a derogatory name and continue what you were doing" and "C" would be "apologize to the guest and make every attempt to fix the situation, calling a manager if necessary". Easy-peasy.

Interview Question – None of the questions were difficult or unexpected   Answer Question

Negotiation Details – There was no negotiation. The manager told me what the position paid and I accepted.


Accepted Offer

Neutral Experience

Easy Interview

Guest Service Agent Interview

Guest Service Agent

The process took a day - interviewed at Marriott in May 2009.

Interview Details – applied online, got an email back to set up an interview at the hotel. Came to hotel and interviewed with the front office manager and general manager. Mostly customer service questions and behavioral questions about past situations and how I've handled them. Got a call back the next day with offer.

Interview Question – tell me about a time when you dealt with a difficult guest. what did you do to remedy the situation.   Answer Question

Negotiation Details – fair compensation for the job.

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