Marriott

  www.marriott.com
  www.marriott.com

Marriott Guest Service Agent Interview Questions

5 Interview Reviews

Interview Experience

Interview Experience

50%
50%
0%

Getting an Interview

Getting an Interview

50%
25%
25%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy

5 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

1 person found this helpful  

Guest Service Agent Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person. The process took a weekinterviewed at Marriott.

Interview Details

First, you will be telephone screened like most organization today do. If you sound sane, you will be asked to come in for an interview. Your best bet is to answer everything honestly and show concern for other people. It is the hospitality business, so you must have patience and empathy to fit in.

Interview Questions
  • So you are looking for a job? Think twice about how you answer this question   Answer Question
Negotiation Details
If it is not salary based, you will have to make a good point to be paid more. However, the pay is competitive
Accepted Offer

Other Interview Reviews for Marriott

  1.  

    Guest Service Agent Interview

    Anonymous Interview Candidate in Long Island City, NY
    Anonymous Interview Candidate in Long Island City, NY
    Application Details

    The process took a weekinterviewed at Marriott in October 2011.

    Interview Details

    Interview with HR. Followed by a interview with the manager of the hotel.

    Interview Questions
    • If I called your old manager, what do you think he/she will tell me about you?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Guest Services Agent Interview

    Anonymous Interview Candidate in Macon, GA
    Anonymous Interview Candidate in Macon, GA
    Application Details

    I applied online. The process took a dayinterviewed at Marriott in March 2009.

    Interview Details

    I was called in for an interview two days after I applied online. The interviewer was very calm and friendly. I was interviewed in the front lobby away from traffic. The interview lasted 5 minutes! The interviewer read questions to me off of a piece of paper and occasionally wrote down some of my responses. She asked about 10 questions. All the questions asked will relate to how you interact with customers and how well you can handle working under pressure.

    At the end of the interview, I was asked did I have any questions. The interviewer seemed kind of uncomfortable with the fact that I asked her "what do you like about working here?"

    Interview Questions
    • How would you handle a difficult guest if now manager is around or if you're unable to get in touch with a manager?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Guest Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took a dayinterviewed at Marriott in February 2010.

    Interview Details

    I saw an ad placed in the newspaper, then went into the hotel directly to apply. Filled out the application and was called later that week. The interview was with both the general and assistant manager and consisted of several normal questions about my background, why I wanted to work at Marriott. etc. It also included some scenarios, like how to respond if an unhappy/irate guest said x to me. There were also some multiple-choice type questions, where a scenario was given and I had options as to how I'd respond. They were really easy/obvious what the correct choice would be (like "A" would be "ignore the guest", "B" would be "call the guest a derogatory name and continue what you were doing" and "C" would be "apologize to the guest and make every attempt to fix the situation, calling a manager if necessary". Easy-peasy.

    Interview Questions
    Negotiation Details
    There was no negotiation. The manager told me what the position paid and I accepted.
    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Guest Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at Marriott in May 2009.

    Interview Details

    applied online, got an email back to set up an interview at the hotel. Came to hotel and interviewed with the front office manager and general manager. Mostly customer service questions and behavioral questions about past situations and how I've handled them. Got a call back the next day with offer.

    Interview Questions
    • tell me about a time when you dealt with a difficult guest. what did you do to remedy the situation.   Answer Question
    Negotiation Details
    fair compensation for the job.
    Accepted Offer
    Neutral Experience
    Easy Interview

Work at Marriott? Share Your Experiences

Marriott

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.