The process took 1 week - interviewed at Marriott in October 2011.
Interview Details – Interview with HR. Followed by a interview with the manager of the hotel.
Interview Question – If I called your old manager, what do you think he/she will tell me about you? View Answer
I applied online and the process took a day - interviewed at Marriott in March 2009.
Interview Details –
I was called in for an interview two days after I applied online. The interviewer was very calm and friendly. I was interviewed in the front lobby away from traffic. The interview lasted 5 minutes! The interviewer read questions to me off of a piece of paper and occasionally wrote down some of my responses. She asked about 10 questions. All the questions asked will relate to how you interact with customers and how well you can handle working under pressure.
At the end of the interview, I was asked did I have any questions. The interviewer seemed kind of uncomfortable with the fact that I asked her "what do you like about working here?"
Interview Question – How would you handle a difficult guest if now manager is around or if you're unable to get in touch with a manager? Answer Question
I applied through other source and the process took a day - interviewed at Marriott in February 2010.
Interview Details – I saw an ad placed in the newspaper, then went into the hotel directly to apply. Filled out the application and was called later that week. The interview was with both the general and assistant manager and consisted of several normal questions about my background, why I wanted to work at Marriott. etc. It also included some scenarios, like how to respond if an unhappy/irate guest said x to me. There were also some multiple-choice type questions, where a scenario was given and I had options as to how I'd respond. They were really easy/obvious what the correct choice would be (like "A" would be "ignore the guest", "B" would be "call the guest a derogatory name and continue what you were doing" and "C" would be "apologize to the guest and make every attempt to fix the situation, calling a manager if necessary". Easy-peasy.
Interview Question – None of the questions were difficult or unexpected Answer Question
Negotiation Details – There was no negotiation. The manager told me what the position paid and I accepted.
The process took a day - interviewed at Marriott in May 2009.
Interview Details – applied online, got an email back to set up an interview at the hotel. Came to hotel and interviewed with the front office manager and general manager. Mostly customer service questions and behavioral questions about past situations and how I've handled them. Got a call back the next day with offer.
Interview Question – tell me about a time when you dealt with a difficult guest. what did you do to remedy the situation. Answer Question
Negotiation Details – fair compensation for the job.
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