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Marriott Guest Service Representative Interview Questions & Reviews

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Web: www.marriott.com | HQ: Bethesda, MD

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Updated Feb 20, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 4 ratings

3.0

“Average” Interview

Interview Experience [?] Based on 4 ratings

Positive	75%
Neutral	25%
Negative	0%

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2012 in Miami, FL (took a day)

I was interviewed by the Front Desk manager first, then the Area manager, and Finally their boss. It took about an hour and a half and was pretty intensive. I got an offer off the bat. They ask open ended questions such as "Have you ever had a work experience were you came short of your expectations" and "Have you ever seen a coworker struggling and what did you do about it?" It was about 20 questions like this. I did not get any questions about my previous experience. They just want to see how you handled different situations in the past. The 2 questions that caught me most off guard are "Why do you want to work at this Marriott" (specifically) and "Where do you see yourself in a year?" Just because they are so direct and you know your answer could make or break the interview!

Interview Questions

Where do you see yourself in one year?

View Answers (1)

Have you ever had an experience where you anticipated the customers needs?

View Answers (1)

Negotiation Details

Marriott has great benefits and offered a better salary than the other places I applied. Given I dont have any previous hotel experience, I took the offer off the bat.

Other Details

The interview consisted of a 1:1 Interview, a Personality Test and a Drug Test.

Helpful Interview?

Yes | No

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Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jan 2012 in Whippany, NJ (took a day)

Was called in for an interview after filling out application on company website. Met with the Managers who were very nice, very comforting and easy to speak to. Right from the begining the salary would not work for me. I do repect this company and the management although we could not work something out. If you can work for a low salary than this would be a good foot in the door and I'm sure you will be happy with management there, I was very impressed.

Interview Questions

Describe a difficult customer you may have had and what did you do to resolve the issue?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2009 (took 4 days)

the day i came in for my interview i was given my application to fill out.my interview process and everthing with this company was rather different. i called the hotel after passing by and stopping in and saw how beautiful it was.then after i decided to give the hotel a call and let the general manger how wonderful the hotel was and how it would any at all possible to be apart of his team(this was via voicemail). two weeks later i was given a call to come in at 2pm that day to start the application process and recieved my first interview the same day.which went great. i was asked, where do you see yourself in the next 5 years?, are you looking for advancement at all?, how do you deal with drama in the workplace?)which i felt was a little unprofessional). second interview, i was interviewed with what i consider to be a unplanned group interview with the general manager, front office manager and human resources which really re capped things from the first interview as far as the questions.

Interview Questions

how would you handle a guest that came down to you as a night audit agent and is frantic of the fire alarm just being alarmed? and you are considered a manger at 12am at night and you have to evacuate the premises.

Answer Question

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed May 2009 (took a day)

I walked in and handed my application and the manager had an interview with me on the spot. It lasted about 30 minutes, just talking about my previous experience and a bunch of random questions (IE: "What is your biggest dream?" "If you could be a superhero, who would it be and why?"). I was hired on the spot as well.