Glassdoor is your free inside look at Marriott interview questions and advice. All 214 interview reviews posted anonymously by Marriott employees and interview candidates.
Marriott Interview Questions & Reviews
Getting the Interview 214 Interviews
Interview Experience 197 Ratings
Front Desk Agent at Marriott
Accepted Offer – Interviewed in Houston, TX Jan 2013 – Reviewed Apr 23, 2013
Interview Details – Marriott asks questions and likes hear the answers in the S.T.A.R. approach. Situation, Task, Action Result.
Interview Question – What do you do when you have too much to do and not enough time to accomplish these tasks? View Answer
Helpful Interview?
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No
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Front Desk Agent at Marriott
Accepted Offer – Interviewed in Miami, FL Jan 2012 – Reviewed Apr 10, 2013
Interview Details – very easy not many questions hired on spot
Interview Question – describe a time when you gave great customer service? Answer Question
Negotiation Details – no negotiation
Helpful Interview?
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No
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Guest Service Representative at Marriott
Accepted Offer – Interviewed in Lexington-Fayette, KY Feb 2013 – Reviewed Apr 8, 2013
Interview Details – Sent cover letter and resume to hiring manager. Was called two days later offering an interview at the hotel. The interview lasted about 45 minutes. It consisted of asking questions about my work history, education/qualifications, situational questions and information about the company. I was contacted about a week later offering me the position.
Interview Question – The situational questions required me to reflect upon a situation in my previous jobs when there was an issue with a customer. I had to explain the issue, how I handled both the issue and the unhappy customer, and how I made the situation better. Answer Question
Helpful Interview?
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Sales Executive at Marriott
Accepted Offer – Interviewed in Aug 2012 – Reviewed Apr 3, 2013
Interview Details – 2 Interviews. One with Hewitt and second was a tandem interview with two Directors.
Interview Question – Tell me about a time you experienced change and how you struggled with this and what you did to overcome it. View Answer
Negotiation Details – No Negotiation allowed
Helpful Interview?
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No
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Systems Analyst at Marriott
Accepted Offer – Interviewed in Mar 2013 – Reviewed Apr 3, 2013
Interview Details – Technical Phone interview followed by an in person. Interviewed separately by two different managers. Question were situation based....Tell of a time when...
Interview Question – Pretty easy questions. Answer Question
Helpful Interview?
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No
Problem with this interview?
Senior Rooms Operations Manager at Marriott
Accepted Offer – Interviewed in Washington, DC Mar 2013 – Reviewed Mar 30, 2013
Interview Details –
Interview process was flawless. 1st phone screen with 3rd party company. 2nd GM to GM call to inquire about me as a candidate. 3rd phone interview with hotel. 4th business travel for an on property interview.
Once on property, I interviewed with 9 other leaders. Was offered the job while still on property.
Helpful Interview?
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Problem with this interview?
Front Desk at Marriott
Accepted Offer – Reviewed Apr 2, 2013
Interview Details – I called to find out if they were hiring, and I submitted an application. I highlighted my previous experience and my qualities that the hospitality industry generally looks for- honesty, integrity, and a positive, upbeat personality.
Interview Question – It was in regards to the level of customer service I had performed. Answer Question
Helpful Interview?
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No
Problem with this interview?
Night Auditor at Marriott
Accepted Offer – Interviewed in Daytona Beach, FL Mar 2011 – Reviewed Apr 2, 2013
Interview Details – The interview and hiring process were very simple. I applied online, and received a call back. When I went in for my interview, I was greeted by the Front Desk Agent, and they asked me to wait for the supervisor. The Operations Manager came out a few minutes later and conducted a preliminary interview. After a quick few questions with her, she brought in the Assistant General Manager and General Manager. There were a few more questions, mostly open ended that required a story or experience. I received a call later that day asking if I would like to accept the position.
Interview Question – All of the questions were fairly standard entry level customer service questions. None stand out as being particularly difficult or unexpected. Answer Question
Negotiation Details – There was no negotiation. They made an offer, I asked if they would make it higher given my experience, and they said that was the base rate. No exceptions.
Helpful Interview?
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Problem with this interview?
Concierge at Marriott
Accepted Offer – Interviewed in Gaither, MD – Reviewed Apr 1, 2013
Interview Details – 2 days of interviews, 3 managers total
Interview Question – So, why Marriott? Answer Question
Helpful Interview?
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No
Problem with this interview?
Front Desk Agent at Marriott
Accepted Offer – Interviewed in Apr 2009 – Reviewed Mar 31, 2013
Interview Details – fairly simple, just remember you are their for the guest
Interview Question – be honest not everyone is cut out for the hotel business Answer Question
Negotiation Details – none
Helpful Interview?
Yes |
No
Problem with this interview?
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