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Marriott Night Auditor Interview Questions & Reviews

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Web: www.marriott.com | HQ: Bethesda, MD

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Updated May 3, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 4 ratings

3.0

“Average” Interview

Interview Experience [?] Based on 4 ratings

Positive	75%
Neutral	25%
Negative	0%

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1–4 of 4 Marriott Interviews

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4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2010 in Oceanside, CA (took 2+ weeks)

Currently, due to serious amounts of new applicants, interview one is a group interview where only the most energetic, personable, and intelligent applicants get pushed to the 2nd interview. Marriott jobs are all about customer service. If you can show you are skilled and that you will be friendly with the guests, your chances are higher. Experience is not as important as your willingness to go the extra step for the guests.

At the end of the interview, pay will be discussed. Salaries are not negotiable. Each job has its pay range, and unless you have vast experience in that same job, it is unlikely they will give you a higher rate than starting the starting pay range.

Interview Questions

Describe a difficult situation in your previous job and how you dealt with it.

View Answers (1)

Negotiation Details

Salaries are not negotiable. Unless you are transferring and are already at a higher range you will likely be offered starting pay. FD is 10, NA is 11. Sales is 14. If you make silly salary requests your application will be thrown out. ie: Don't put your minimum wage that you will accept as 14 for a Front Desk job that a High School Grad could do.

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Declined Offer

Interviewed Apr 2011 (took 2+ weeks)

First I had to complete an online test to make sure I knew how to handle guests. I passed that test and was brought in for a 1:1 interview with the front desk manger. I was asked more detailed questions about how I have handled upset guests in the past. When you are asked these questions be as specific as possible about how you resolved the guest issue. You are graded on how you answer the question. After I spoke with the front office manager I met the assistant general manager and was asked how I handle down-time while working overnight.

Interview Questions

How did you handle an upset guest?

Answer Question

How did you work with a co-worker who you did not get along with?

View Answers (1)

Reason for Declining

The pay was below average for the area even with beneifits. I was told that most employees save their vacation time for when they are not able to get 40 hours. Why work in a hotel if you can't get time off to travel?

Other Details

The interview consisted of a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2010 in Denver, CO (took 3 weeks)

Both interviews were behavioral in nature. No real technical info for a customer service position.

Interview Questions

Tell me about a time when you had to handle an irate guest?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jan 2007 in Arlington, VA (took a day)

Came in and they asked some general questions. Tell me a time when you had to complete a difficult task. What did you do? How will you react when you disagree with a manager? Are you available 24 hrs per day and be on call?