Marsh & McLennan Companies Client Advisor Interview Questions

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2 people found this helpful  

Client Advisor Interview

Anonymous Interview Candidate in Dallas, TX
Anonymous Interview Candidate in Dallas, TX
Application Details

I applied online. The process took 3 weeksinterviewed at Marsh & McLennan Companies in July 2010.

Interview Details

I applied online for the Client Advisor position. I was contacted one week later by the recruiter for a preliminary phone interview. She asked me about my experience, my responsibilities at my previous position, why I left, and why I was applying at Marsh. The phone interview went well and at the end of the conversation she let me know that she would give my information to the manager for review. She informed me of the salary and asked me if it was in my range. I really appreciated that she gave me that information up front so that there were no surprises later.
I had an in-person interview with the manager a week later. The manager asked me about my experience and my responsibilities at my previous position. She asked me to explain instances of resolution conflict at my previous job. She explained the responsibilities of the position I was interviewing for and what the day-to-day was like. The interview went well.
The recruiter scheduled a second in-person interview with the office head and zone leader. This interview was the most difficult. The zone leader asked challenging questions and asked for examples of resolution conflict at my previous employer. I had to prove why I would be a good candidate for the position and really sell myself to the zone leader.
I was contacted two days later to continue the hiring process with the recruiter which led to an offer.
Overall the experience was enjoyable. I am very happy with my new position and highly recommend interviewing with Marsh. It was by far the most professional and most challenging interview process I have experienced. Many companies could learn a lot from the Marsh interview process.

Interview Questions
  • Explain an instance where you resolved a customer complaint that made them happy with you and with the company.   Answer Question
Negotiation Details
The recruiter and I agreed to a salary that I could accept but wasn't completely satisfied with. They had a tight salary window that was difficult to negotiate. The recruiter came back with a slightly higher salary for the final offer that I really appreciated.
My advice is to be willing to negotiate but be up front and honest if you're not totally satisfied. I didn't play hardball and in the end the recruiter helped me out.
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Marsh & McLennan Companies

  1. 2 people found this helpful  

    Client Advisor Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied through an employee referral. The process took 4 weeksinterviewed at Marsh & McLennan Companies in June 2008.

    Interview Details

    Conversational, skills and knowledge based interview style.

    Interview Questions
    • How would you respond to a client expressing their dissatisfaction?   Answer Question
    Negotiation Details
    Simple. In the form of a letter with salary and laid out bonus plan.
    Accepted Offer
    Positive Experience
    Easy Interview

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