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McAfee Tier I Support Technician Interview Questions

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Tier I Support Technician Interview

Anonymous Interview Candidate in Plano, TX
Anonymous Interview Candidate in Plano, TX
Application Details

I applied online. The process took 1+ weekinterviewed at McAfee in May 2014.

Interview Details

They literally walked me into a dark room with four lights. I wish I were making that up.

The chair they had me sit in was half-broken so I couldn't lean back in it, and the three of them (two junior techs and an older senior tech or shift manager) took turns questioning me and posing extremely vague situations.

One that I remember was "You deploy an update to Windows for 100 workstations over the weekend starting on Friday, Sunday you checked to see how it went and noticed 1 workstation didn't get the patch, what do you do?"

That question had so much information missing that literally all I could say was "without any more information, I'd need to determine what made that one workstation different. Did the user shut it down before they left for the weekend? Did their office lose power? Is that machine even on the Active Directory OU?"

After several such questions they said they needed to step out into the hall to confer and to sit tight.

Another 15 minutes passes and a fourth guy who I'd never seen before walked in, introduced himself by first and last name (but not job title/responsibility, so I had no clue what he did, but evidently he was the final decisionmaker regarding hire/no hire), and then sat down to spend about 30 more minutes finding several different ways to express the importance of being on time.

I was 45 minutes early to the interview, and I'm a veteran. You guys have no idea what on time means. Seriously. :|

And here this guy is treating me, a 29 year old vet with plenty of tech experience, like I'm applying for a job at McDonald's.

Of course I smiled and nodded but inside I was thinking: are you freaking kidding me?

Afterwards, they said they'd be in touch and we shook hands, I thanked them for their time and got the heck out of there.

Interview Questions
  • Lots of grilling on individual port numbers and the OSI model. Does anybody remember that stuff by heart without having to consult a reference? Anyone? Bueller?   View Answer
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