McMaster-Carr Business Generalist Interview Questions & Reviews
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Updated Apr 5, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 3 ratings 
“Easy” Interview
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Interview Experience [?] Based on 3 ratings
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Business Generalist at McMaster-Carr
Posted Apr 5, 2012 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2012 in Elmhurst, IL (took 2 days)
Too good to be true? Yep. First, I urge anyone contacted by this company for this position not to waste their time unless they actually want to leave their current high-paying, well-earned, and high-responsibility job to answer phones in a call center. I am really annoyed that McMaster-Carr's recruiter contacted me, spent 30 minutes talking to me on the phone (I had very little chance to ask questions or respond), convinced me to come in for an interview... all for a job that they very blatantly misrepresented over the phone and through email. The job is a call center job. Customer service, leashed to your phone at your desk. That is great if that's what you're looking for, but I find the company's outright misrepresentation of the position and the job's duties to be very misleading and unethical. During my second email conversation with the recruiter, I told her flat out I wanted at least $55K, and she replied that they "offer a competitive salary." Seriously, $55K to answer phones in a call center? I should've known right there not to waste my time.
My in person interview (for which I wasted a half day of personal time) consisted of four individual interviews; about 20 min with the recruiter, and meeting individually with different managers. There was also one skills test, and two "discussions" about how I'd handle certain types of calls. During the last interview, the manager could not look me in the eye, stared out the window of the room we were in, and talked the entire time. I was unable to "discuss" anything; it was just 20 minutes of listening. Much of the interview process at McMaster-Carr is listening to them talk about how they run their business, and how great they are. Didn't get much chance to discuss how/why I fit with the company.
Anyway, I felt compelled to report this to others on glassdoor.com, because what every review says is right. This is really a waste of time. I was interested because they offer 100% tuition reimbursement, but everything about this place screams "DON'T DO IT. DON'T QUIT YOUR RESPECTABLE JOB THREE TIERS ABOVE THIS POSITION TO ANSWER PHONES--A JOB WHICH WAS PRESENTED AS SOMETHING MORE THAN IT IS."
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Business Generalist at McMaster-Carr
Posted Dec 16, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Cleveland, OH (took 2 days)
I sent my resume to Corporate HR, and they responded within 4 weeks with a phone interview, and a subsequent office interview two weeks later. Having reviewed GlassDoor reviews on the position, I knew much about the process going in. The office interview was much as the other reviewers have said. With one exception.
Having had industrial distribution experience in a big company, I was much more prepared for the position to start out minimalist, and only have advancement potential for the stellar employee. I was not disappointed by the process, and the resulting offer was a step up from my previous marketing position, albeit a step down from a previous industrial distribution position.
An important aspect is the recognition that the company values its privacy, and yet plays in a well-known space. You have to really dig to get any information, but it's there. And the other industry players are well-known. Also, the call-center space is fairly uniform, and yet constantly evolving. Better, faster, stronger -- and you have to accept that it's critical to be ready to do the work, yet help the org grow.
Interview Questions
Negotiation Details
No negotiation at this level, but the package is generous.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Business Generalist at McMaster-Carr
Posted Jan 18, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2010 in Aurora, OH (took a day)
I was contacted on Monster.com by a recruiter who explained that McMaster-Carr deliberately seeks out people from other fields, and that my experience in education and advanced degree had interested them. I immediately sought out information about what exactly the job entailed. All I got was the title: Business Generalist, which needless to say didn't enlighten things much. I did some research into the company and it appeared to me that I was being put on a management track. I had a very enjoyable phone interview with the recruiter and was invited to come visit. I likewise had what seemed like good interviews on site, but I finally learned what I'd actually be doing: sales phones. Not exactly a management role. And when I inquired as to paths to management, I was basically told the chances were slim to none. So I was sought out and sent through a recruitment process in order to work phones... when I have 8 years work experience and a Masters Degree. I don't mean to seem elitist, but that is not what I was given the impression I was interviewing for. I think by the end of my visit there was a mutual understanding that it would not work out.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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