Medallia Client Services Analyst Interview Questions

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Client Services Analyst Interview

Anonymous Employee
No Offer
Neutral Experience
Average Interview

Application

I applied through a recruiter. The process took 3+ monthsinterviewed at Medallia in August 2014.

Interview

I talked to a recruiter at a college career fair for a good 20-30 minutes, and I was contacted for an interview. First interview went well - the interviewer was friendly and very enthusiastic about his work. The questions were mainly questions to test how you think and how well you explain how you think. There were a few simple basic algebra questions but they weren't very hard. The interviewer was also very informative when answering any questions I had. I got a call from a different recruiter the next day saying they wanted to move me ahead, and I was scheduled for a 24 hour challenge by the end of the week. The challenge had two parts - one writing a spec, and the other doing some analysis on Excel. At the beginning of the 24 hours, I got to talk to one of their analysts to ask any questions I had about the challenge. Since the challenge is worded vaguely, I asked a lot of clarifying questions, which proved to be helpful for when I worked on the challenged. It seemed like they wanted to test if you knew which questions to ask. There was a lot of data that they wanted analyzed. There was no straight-forward way to complete it, so you have to be creative in how you approach it. About a week after I submitted the 24 hour challenge, I got an email asking to schedule a final on-site interview. Since I was going on a trip for a while during the time they wanted to interview me, they let me do the interview after I got back, which was nice. I interviewed with three people - 2 senior analysts and one HR/Culture representative. I had an hour each with each interviewer, during which they asked me questions about my past work experiences, why I wanted the job, etc. I was also asked a few technical questions - 2 math problems and one JavaScript problem. The Culture representative asked me about hardships I had overcome in my life and what type of person I am. The interviews seemed a little redundant, since the two analysts seemed to be asking similar questions to each other, although the Culture representative asked completely different questions. One of the interviewers in the final round seemed to write me off for the job because of my major and background (which she knew from my resume), which really should have been done before or during the first interview, not the last one. She spent the entire hour trying to convince me that I didn't want the job. She also repeatedly interrupted me while I was answering her questions and wouldn't let me finish my answers. Coupled with the fact that she kept rolling her eyes at my answers and even sighing during the interview, I thought she handled the interview very unprofessionally. She made it seem like I was wasting her time by doing this interview. If she didn't want me from just looking at my resume, I don't think they should have asked me to come in. Besides the one rude interviewer, I had a positive experience with the rest of the process. The one bad interviewer tainted what would have been a generally positive experience, especially since she was one of the last Medallia people I had interacted with, which is unfortunate. I do think their organization could have been better though. I had four or five different recruiters contacting me throughout the process, and two different recruiters tried to schedule the same interview with me. The recruiters were very friendly and helpful, but it kind of just seemed like they were confused as to what was going on themselves.

Interview Questions

  • A man who went into a coma before the 80s wakes up and is given a smart phone. How would you explain what a smart phone is and why he needs one?   Answer Question

Medallia Response

Feb 23, 2015 – President

I'm so sorry to hear that you felt written off, particularly because we're very proud of the diversity of our people. Medallians come from all sorts of backgrounds – from the Peace Corps to ... More

Other Interview Reviews for Medallia

  1.  

    Client Services Analyst Interview

    Anonymous Employee in Palo Alto, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at Medallia (Palo Alto, CA) in July 2014.

    Interview

    I first applied online but did not hear a response. I was only contacted two months later after I was referred by an employee. 1. HR Interview As soon I was referred, I was contacted by HR to schedule an interview. The interview focused a lot on your past experiences and your intentions on applying to Medallia and to the specific position. Make sure you know the company and its product well, and try to articulate why your past experiences and skills would make you a good fit for this position. The interviewer was super nice and enthusiastic, very informational and very helpful. Didn't feel like an interview at all, it was very conversational. He got back to me for a follow-up interview almost immediately after, on the same day. 2. Analyst Interview This was a one hour interview with a current analyst. Again, the interviewer was super conversational and a really nice person to talk to! We talked again about my past experiences and what the position entailed. The last 30 minutes was reserved for brain teasers. This was by far the most difficult part of the interview. The interviewer was so pleasant and sweet that I didn't feel too nervous or uncomfortable in answering the brain teasers. The first two questions had a definite answer and the last two questions, were open-ended questions which were intended to evaluate the thought process of the candidate while solving a problem. My advice is to definitely read up on brain teasers on this page and also just general ones you can find on the internet. Either way, the interviewer will definitely guide you through it, so relax and do the best you can! Medallia got back to me almost immediately - I completed my interview in the late afternoon and I was told that I would be proceeding to the challenge stage the morning after. 3. Challenge We were given a spec and excel challenge to be completed within 24 hours. A 30 minute phone call was scheduled with a current analyst to answer all the questions you may have regarding the challenge. Again, the analyst I spoke to was super chill and helpful! I wouldn't say that the spec and the excel challenge were particularly difficult, but you have to be able to work with a variety of excel formulas and functions. Make sure you know the if functions, vlookup, ifaverage, sum functions, iferrors and etc. I was told the morning after I submitted my challenge that I will not be proceeding to the next round.

    Interview Questions

    • Which is the best way to estimate the population of a 12 story building? The number of parking lots, the capacity of the cafeteria or the population of the fourth floor? Why?   Answer Question
    • You have an organism in a petri dish that splits into two every minute. This organism begins to multiply at noon. What time is the petri dish half full?   Answer Question
    • You are a mayor of a NYC. Describe how you would raise $10 million dollars in tax revenues.   Answer Question

    Medallia Response

    Aug 14, 2014 – President

    Thank you for leaving such a detailed review. You've provided a very thorough snapshot of what it's like to interview with us, and I'm glad to hear you had a positive experience with your ... More

  2.  

    Client Services Analyst Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 2 weeksinterviewed at Medallia.

    Interview

    Found out about Medallia at my school's career fair, Attended an orientation later in the day, Was invited for an interview on-campus, Moved onto the Challenge round but sadly didn't get move onto the next round The Medallia team is AMAZING. From the very beginning to the end of my interview process, I didn't have a single day when I didn't look forward to speaking with a Medallia member. The Challenge took longer than I'd expected and was definitely challenging, but overall, I learned so much from the process. Each Medallian will make sure that you have a positive experience and will even give you advice on how to be a stronger candidate. They don't hesitate to help you and make sure you can do your very best. Though I didn't get this role this time around, I'd love to try to be a Medallian again in the future, because I was really impressed with the recruiting process and all the team members I had the chance to interact with.

    Interview Questions

    Medallia Response

    Jul 1, 2014 – President

    Thrilled to hear about your positive experience with Medallia. It's reviews like yours that keep us motivated (even after a long day on campus), so thank you for your feedback. Should you want to ... More

  3. Helpful (1)  

    Client Services Analyst Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through college or university. The process took a weekinterviewed at Medallia in April 2014.

    Interview

    I met with the Medallia team at a college recruiting event. They spent two hours telling everyone what a great place it is, that they have a "no jerks" policy and they have all you can eat avocados at the office. They all seemed to be decent people with a lot of passion for the company. They took my resume and, since I knew somebody who works for Medallia, I was scheduled for a phone interview right there. The phone interview took 10 minutes, in which the interviewer did not ask me a single question. She read my resume to me and said "bye", then hung up. I was very frustrated because I felt like I would be a good fit at Medallia, and that I was not even given a chance to talk about it. I sent two or three follow up emails to the person who interviewed me and I got no response. I found it rude, very disrespectful and a awful display of the company. Two months after I forgot about this experience, I got a generic email saying that they are not moving forward with me. Thus, I felt that it is my duty to share my terrible experience with this company. I think it is more "jerks only" policy, as opposed to what they are preaching.

    Interview Questions

    • I never got asked a question   1 Answer

    Medallia Response

    Jul 1, 2014 – President

    We seriously messed up here. While this won't do much to fix what's already happened, I'm terribly sorry to hear that your experience was so negative. It is most definitely not standard procedure for ... More

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  5.  

    Client Services Analyst Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 2 weeksinterviewed at Medallia in April 2014.

    Interview

    I talked to a campus recruiter and gave her my resume. It was very pleasant and she told me all about Medallia, which sounds like a great place to work for and solves interesting problems. I was told that I would be getting a phone interview soon. I got the phone interview in about a week; the interview consists of going through my resume and some brain teasers. Also the interviewer asked some questions about problems you may face at work and how I would handle the situations. I was passed on to the Challenge round where I need to complete a two part challenge within 24 hrs as many have mentioned. It requires skills in excel and statistics. Sadly I did not do well on the Challenge; I was contacted a week after that they are not interested in further interviews.

    Interview Questions

    • How would you design a parachute for a blind or deaf person?   Answer Question

    Medallia Response

    Jul 1, 2014 – President

    Thanks for your feedback! Glad to hear our campus team left a good impression, but sorry to hear the challege did not turn out as hoped. Good luck with everything in your future, and if you'd like to ... More

  6. Helpful (3)  

    Client Services Analyst Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 4+ weeksinterviewed at Medallia in March 2014.

    Interview

    I was contacted by a recruiter from Medallia via LinkedIn who felt my background and experience matched what they were looking for in a new Client Services and Solutions Analyst. I agreed to a phone call and we set up a phone call for the following week. The call was very cordial and really just touched on my background, education, and my current position. I was then emailed the same day to set up another 30-minute phone call with another hiring manager for later that week. Again, the call was very simple and mainly touched on my interest in Medallia/tech, and my experience. The next interview, which was scheduled a further 2 weeks down the road, was with a current manager in the Client Services and Solutions department. The manager was, as per usual, very friendly and seemed genuinely interested and passionate about the company and their role, and took a similar interest in my background and experience. I would say the brainteaser portion of the interview was by far the most challenging. It's understood that clients with limited technical background need basic explanations for things, but explaining it as though you're actually speaking to a 5-year old was somewhat ridiculous. Also, the open-ended nature of some of the questions, particularly the one about a gas tax and raising revenues, makes finding an 'answer' difficult to impossible if no timeline is given. Follow-up after that interview took about a week, which seemed like a long time given it was only a phone interview... Overall the interview process was reasonably smooth but slightly disorganized as it took a while and follow-up was often slow. Be ready for brainteasers and technical questions about Excel, databases, etc. And lastly it wasn't very heartening when an interview likens the firm's clients to 5-year-olds.

    Interview Questions

    • Explain what a database is and why you would use one, to a 5-year old.   Answer Question
    • Explain "vlookup" to a 5-year old.   Answer Question
    • Describe 3 ways you would go about calculating how many high school teachers there are in the US.   Answer Question
    • You have a town of 10,000 people and want to raise $1m in revenues through a gas tax. How do you do it?   2 Answers

    Medallia Response

    May 5, 2014 – Employer Branding Specialist

    Thank you for your feedback! We are sorry to hear about your experience with our brainteasers. Our ‘explain to a 5-year-old’ question aims to give us insight into how people might break down very ... More

  7.  

    Client Services Analyst Interview

    Anonymous Employee
    No Offer

    Application

    I applied through college or university. The process took 4+ weeksinterviewed at Medallia.

    Interview

    Met at a college career fair. Talked to a representative who said he would pass me though to HR to do a phone interview. A month later I did a phone interview, which was 90% brain teasers. The first 10 minutes was about me and a little about the company, and then he went right in with brain teasers. If this was a face to face interview I would have been sweating bullets.

    Interview Questions

  8.  

    Client Services Analyst Interview

    Anonymous Employee
    No Offer

    Interview

    1 hour phone interview. Asked behavioral questions and a brainteaser. The hiring manager was very nice, and gave feedback after answering questions. However it took them more than a month to schedule the phone interview. It was a pleasant interview experience overall. Thought I did pretty good but didn't get to the next round.

    Interview Questions

    • What would you do when two clients are having problems and need your help? One has a more urgent problem with less money involved, and one is the other way around.   2 Answers
  9.  

    Client Services Analyst Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 7 weeksinterviewed at Medallia.

    Interview

    Met with recruiters at a university career fair and they took my resume. They called a few days later to schedule a phone interview. The first phone interview was walking through my resume and basic questions regarding my interest in Medallia. A second phone interview was scheduled about a week after the first interview. The second interview features personality / behavior questions, brain teasers, and brainstorming-type questions about their business. A few days later I received a phone call stating that they would not pursue further employment discussions.

    Interview Questions

    • Brain teasers are relatively straightforward; the interviewer I spoke with seemed to want to guide you to the answer if you couldn't quite get there yourself.   Answer Question
  10.  

    Client Services Analyst Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 4 weeksinterviewed at Medallia in September 2013.

    Interview

    Initial screening interview after campus career fair. After a few weeks, 2-hour phone interview with 2 client services/solutions team members, 1 for each hour. The second interviewer asked 2 brain teasers. Then I got rejected. But the following interview process should be a take-home test and then on-site.

    Interview Questions

    • When you, as an employee of Medallia, received complaint emails from some of your clients' customers complaining that they got too many survey emails, what are you going to do to solve this problem?   1 Answer
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