Medco Health Customer Service Representative Interview Questions

6 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Charlotte, NC
Anonymous Interview Candidate in Charlotte, NC
Application Details

I applied online. The process took a dayinterviewed at Medco Health.

Interview Details

It was simple and comfortable. The interview was conducted by a very laid back gentleman.

Interview Questions
  • Where would I like to see myself in 5 years. My answer did not matter as I had been lied to about the opportunities for growth.   View Answer
Negotiation Details
Relaxed but was full of deception, unfortunately.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Medco Health

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Dublin, OH
    Anonymous Interview Candidate in Dublin, OH
    Application Details

    I applied online. The process took a dayinterviewed at Medco Health in March 2010.

    Interview Details

    There were two one on one interviews. One with a current CSR and another with Human Resources. The one with the CSR is mostly conversational and offers a preview of the job. The one with Human Resources consists of verification of work history and Situation behavior questions.

    The initial phone screen was just to make sure you could work the schedule and verify your work history.

    Interview Questions
    • Tell me about a time you disagreed with something and stood up for your belief, either morally, or ethically. Etc....   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Irving, TX
    Anonymous Interview Candidate in Irving, TX
    Application Details

    I applied online. The process took 2 daysinterviewed at Medco Health in June 2009.

    Interview Details

    Initial group interview. Then the next day computer skills test which was also a role play with customer. Also had one-on-one interview with HR and a supervisor.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Dublin, OH
    Anonymous Interview Candidate in Dublin, OH
    Application Details

    I applied online. The process took 2 daysinterviewed at Medco Health in March 2009.

    Interview Details

    1.sat in a waiting room with 3 to 4 other people interviewing.....then the group of us met with a seasoned Customer Service Rep to discuss what the job is and the benefits
    2. we then went in a room with someone (1:1) who set us up at a computer. We were given some information to read and a time limit. Then we did a mock call while navigating the system on the computer answering mock questions.
    3.If you passed... you then go into a different room with a supervisor (1:1) who asks interview questions and past job history. (i think they are also doing the back check)
    4 if you pass that... i think you either meet with one more person not sure....i was then told to go take my drug test and come back for 2nd interview (i think the following day or something like that)
    5. I went back in for my follow up interview and talked to someone with hr (1:1) . They went over work history and some questions. I was then offered the job. I started a week or so later and took 7 wks of training. Five weeks in a classroom and 2 weeks on the floor with assistants helping.
    (some people did not seem to advance to the next section of the interview and left)

    Interview Questions
    Negotiation Details
    none
    Accepted Offer
    Neutral Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Medco Health in September 2007.

    Interview Details

    I received a callback to st up an interview. During the interview I was asked situational questions related to customer service by two different supervisors. I was interviewed on the last day they were making offers, so I was given an offer immediately. It is a casual/businesswork culture.

    Interview Questions
    • When was a time you had an internal conflict at work and what did you do ?   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Medco Health.

    Interview Details

    It's been so long ago, I can't even remember the steps. Back then, It was kind of hard to get on. I applied several times and kept making phone calls until I finally got a call back. The first time I did a phone interview and they did not call me back. The second time I did get a call back. All in all I think the interview process was pretty easy.

    Accepted Offer

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