Medco Health Customer Service Representative Interview Questions & Reviews
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Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 4 ratings 
“Average” Interview
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Interview Experience [?] Based on 4 ratings
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| 1–4 of 4 Medco Health Interviews | Sort by |
Customer Service Representative at Medco Health
Posted Sep 2, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2009 in Dublin, OH (took 2 days)
1.sat in a waiting room with 3 to 4 other people interviewing.....then the group of us met with a seasoned Customer Service Rep to discuss what the job is and the benefits
2. we then went in a room with someone (1:1) who set us up at a computer. We were given some information to read and a time limit. Then we did a mock call while navigating the system on the computer answering mock questions.
3.If you passed... you then go into a different room with a supervisor (1:1) who asks interview questions and past job history. (i think they are also doing the back check)
4 if you pass that... i think you either meet with one more person not sure....i was then told to go take my drug test and come back for 2nd interview (i think the following day or something like that)
5. I went back in for my follow up interview and talked to someone with hr (1:1) . They went over work history and some questions. I was then offered the job. I started a week or so later and took 7 wks of training. Five weeks in a classroom and 2 weeks on the floor with assistants helping.
(some people did not seem to advance to the next section of the interview and left)
Interview Questions
Negotiation Details
none
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Medco Health
Posted Mar 5, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2010 in Dublin, OH (took a day)
There were two one on one interviews. One with a current CSR and another with Human Resources. The one with the CSR is mostly conversational and offers a preview of the job. The one with Human Resources consists of verification of work history and Situation behavior questions.
The initial phone screen was just to make sure you could work the schedule and verify your work history.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Medco Health
Posted Nov 4, 2009
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2009 in Irving, TX (took 2 days)
Initial group interview. Then the next day computer skills test which was also a role play with customer. Also had one-on-one interview with HR and a supervisor.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Medco Health
Posted May 26, 2009
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2007 (took a day)
I received a callback to st up an interview. During the interview I was asked situational questions related to customer service by two different supervisors. I was interviewed on the last day they were making offers, so I was given an offer immediately. It is a casual/businesswork culture.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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