Mercer Interview Questions

Updated Sep 21, 2014
Updated Sep 21, 2014
221 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Investment Analyst Interview

    Anonymous Interview Candidate  in  Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied through college or university. The process took 4+ weeks - interviewed at Mercer in October 2013.

    Interview Details

    Applied through school for an on-campus interview day. Was notified I was chosen for an interview right away.

    The interview was very informal and easy going. There were two representatives from the company - a recruiter from HR and an actual investment analyst. The questions they asked were very easy, just to get an idea of who I am and what I've done. They asked why I was interested in Mercer and consulting along with a few things about my resume. There were only 2 behavioral questions.

    Overall, the interview lasted about 20 minutes.

    Interview Questions
    • Why Mercer?
      Why do you think you will be a good consultant?
      Name a time that you experienced a breakdown in communication and how you handled it.
      How have you used excel?
        Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Mercer did their hiring for this position through the Randstad agency. The initial Randstad phone interview was excellent. The interviewer did not read from a script but asked questions to get at the meat of my experience and what I was looking for in a position. (no phony "tell me of a time that you....")
    After the phone interview I was sent a link to take an on line test (the test is from Mercer, not from the agency) The test was personality (similar to an MBTI test) math (lots of percentage and ratios) and a call center simulation that I found enjoyable.
    Two days after completing the on line test I found another job so will not be accepting the request for an interview. However I was impressed by the Mercer test and am betting they hire quality staff and I would have liked working there.

    Interview Questions
    • The math questions were surprising in their complexity. If you take x number of calls per shift and of those y many sign up for services, and you have been increasing your call taking and success rate by z% per shift how many more calls do you need to take to reach n number of successful calls by the end of your next shift.   Answer Question
    Reasons for Declining

    I stopped the application process because I received another offer that I had been pursuing. Had that offer not come up, I would have gladly continued talking with Mercer. In fact, I have referred my friends to apply there.

    Declined Offer
  3.  

    Temp Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Got hired by an outside agency and worked for company that merged with Mercer--got hired at Mercer as a temp as a result of merger.

    Interview Questions
    • None. The interview was easy. I was offered the job the following day.   Answer Question
    Accepted Offer
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  5.  

    Participant Services Representative Interview

    Anonymous Interview Candidate  in  Norwood, MA
    Anonymous Interview Candidate in Norwood, MA
    Application Details

    I applied through a staffing agency. The process took 1 week - interviewed at Mercer in July 2013.

    Interview Details

    They asked a lot of behavioral questions. They like it when you ask a lot of complicated questions. They want you to be a quick thinker and be a quick learner.

    Interview Questions
    • Give me an example of a time when something you tried to accomplish And failed. Tell me about a recent situation in which you had to deal with a very upset customer or coworker. Give me an example of a time when you used your fact-finding skills to solve a problem.   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Difficult Interview
  6.  

    Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Mercer.

    Interview Details

    Great experience. Had 3 phone interviews, mostly behavioral questions and probing into my resume and trying to find out everything I have done.

    Interview with 5 different staff members, lots of questions based on my resume, and lost of scenario based questions were asked.

    Negotiation Details
    None, it was non negotiable.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Client Service Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Mercer in June 2013.

    Interview Details

    Initially communicated with recruiter and set up an interview. I interviewed with three different teams in one day. I heard back a few weeks later and was offered the position

    Interview Questions
    • What is your biggest regret so far career or schooling wise?   Answer Question
    Negotiation Details
    I didn't negotiate salary - good starting base pay and benefits
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Client Service Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 months - interviewed at Mercer.

    Interview Details

    This was a long process that started in March and I received the offer in late May of that year. Interviewing with Mercer requires great patience.

    Interview Questions
    Negotiation Details
    It was good and right in line with the expectation I had set.
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Actuarial Analyst Interview

    Anonymous Interview Candidate  in  Princeton, NJ
    Anonymous Interview Candidate in Princeton, NJ
    Application Details

    I applied online. The process took 2 months - interviewed at Mercer.

    Interview Details

    Applied online and received a call from someone in HR a few weeks later. She asked me questions that were not specific to the position I had applied for, such as whether or not there were many actuarial jobs available at the moment. (She let me know that she was just trying to determine whether or not I had good communication skills.) At the end of this (for lack of a better description) phone interview, she let me know that I would be contacted to set up an in-person interview one day next week. As the days passed, however, no one got in touch with me. After leaving a few unreturned phone messages with my original HR contact, I finally got in touch with her only to hear they still hadn't set up an interview schedule. Eventually, I was emailed with an interview date 3 weeks after the initial phone call.
    I had 4 1:1 interviews with a lunch with two analysts in between. I was expecting a very rigorous interview process with analytical tests and tough questions, but everyone mostly asked me to just walk me through my resume. Everyone was very friendly and made me feel comfortable. It seemed like everyone got along well in the office.
    All in all, my actual interview experience was very pleasant, but my experience with their HR really turned me off to the company. An entire month after my interview, I finally received a rejection email--nothing remotely personal that acknowledged the time I put into the interview process, just a basic form rejection "we had a lot of applicants, thanks for considering us, do not reply". I wasn't thrilled.

    Interview Questions
    • What has been your greatest accomplisment?
      What is the difference between working in consulting and insurance? Why are you interested in consulting?
        Answer Question
    No Offer
    Negative Experience
  10.  

    Human Capital Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    There were 5 rounds of interview. 2 with principals, 2 with partners and 1 with senior associate. Mercer is very compensation focused, so the interviews was largely around justifying my experience in compensation. There was also a case study. It was a simple case on designing a Talent Strategy for a Management Consulting Company.

    Interview Questions
    • Justifying a compensation background, Examples of how I used Data Analytic at work,   Answer Question
    No Offer
    Negative Experience
    Average Interview
  11.  

    Investment Analyst Interview

    Anonymous Interview Candidate  in  Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at Mercer in April 2013.

    Interview Details

    Had a short phone interview asking about why I was considering the position and other behavioral questions. She asked me why I picked my major, and asked me to explain my previous job experience. The interviewer was very friendly and said that she would set up another phone interview with another hiring manager. However, that phone call was never scheduled. I contacted by phone and email, finally two weeks later she replied saying they were considering other candidates.

    Interview Questions
    • What has been your most important achievement in the last 6 months?   Answer Question
    No Offer
    Average Interview

See What Mercer Employees Are Saying

 Former Senior Communications Consultant in Norwood, MA

Pros: “It's an OK place to start your career, get your credentials and transfer to a better managed company. The office location can't be beat, easy to get to, wide open parking.” Full Review

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