MetLife

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MetLife Customer Service Representative Interview Questions

Updated Dec 7, 2014
Updated Dec 7, 2014
7 Interview Reviews

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Interview Experience

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 4+ monthsinterviewed at MetLife.

Interview Details

100% unprofessional hiring processes. Consistent lack of communication and response to messages from recruiter and hiring team. No one wanted to take ownership of situations and passed the buck repeatedly, I could never get a solid answer, and they dragged the process out 4 months. Most of the time, I had to do their job for them by calling FINRA about my licenses and getting my drug test information. Not a company I would want to join after the way they conducted this process.

Interview Questions
  • If talent and money were not an issue, what would be your dream job.   Answer Question
Accepted Offer
Negative Experience
Average Interview

Other Interview Reviews for MetLife

  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tulsa, OK
    Anonymous Interview Candidate in Tulsa, OK
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at MetLife.

    Interview Details

    I was sent an e-mail from a recruiter and moved forward from there. I took a few tests online and got a phone call from 2 different recruiters. Unfortunately, the two recruiters didn't talk to each other, so the second one didn't realize that I'd already gotten a phone call. It was a little confusing for a bit until we figured out what happened. My actual interview was ok. I think that I was asked some important questions and I of course gave honest answers to them. The only thing I would have liked was some additional info on the actual job itself since I'd never worked in a call center before.

    Interview Questions
    • They wanted to know if I was willing to work nights. The recruiter had indicated that I'd only work nights maybe 2-3 nights a week, but that was incorrect, so I wasn't expecting this question.   View Answer
    Negotiation Details
    There wasn't one. Basically, they said that this was what was available and didn't leave any wiggle room.
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interviewer wanted to discuss what books I've read recently

    No Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tulsa, OK
    Anonymous Interview Candidate in Tulsa, OK
    Application Details

    I applied online. The process took 1+ weekinterviewed at MetLife in October 2012.

    Interview Details

    I put in an application and received an email about 4 days later to take phone interview.. phone interview was resume explanation.. after they sent test once passed scheduled face to face interview with 2 people .. interview is tomorrow will post another update

    Negotiation Details
    What were you able to negotiate? What advice would you give others considering an offer?
    Accepted Offer
    Neutral Experience
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  5. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Oriskany, NY
    Anonymous Interview Candidate in Oriskany, NY
    Application Details

    I applied through a staffing agency. The process took 2 weeksinterviewed at MetLife in September 2012.

    Interview Details

    The interview went great got hired right on the spot due to having experience and knowing how to go on a interview.

    Interview Questions
    • How do you handle a disgruntled customer on the phone or how would you calm them down?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Warwick, RI
    Anonymous Interview Candidate in Warwick, RI
    Application Details

    I applied online. The process took 3 weeksinterviewed at MetLife in August 2011.

    Interview Details

    The hiring process is very complicated.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in West Warwick, RI
    Anonymous Interview Candidate in West Warwick, RI
    Application Details

    I applied through other source. The process took a weekinterviewed at MetLife in February 2010.

    Interview Details

    Quite lengthy and involved, but HR guides you the entire way.

    Interview Questions
    • Providing examples of a turning a bad customer service experience into a good one.   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview

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