MetLife
3.1 of 5 869 reviews
www.metlife.com New York, NY 5000+ Employees

MetLife Customer Service Representative Interview Questions & Reviews

Updated Jul 9, 2014
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6 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Tulsa, OK

I applied through a recruiter and the process took 1 week - interviewed at MetLife.

Interview Details – I was sent an e-mail from a recruiter and moved forward from there. I took a few tests online and got a phone call from 2 different recruiters. Unfortunately, the two recruiters didn't talk to each other, so the second one didn't realize that I'd already gotten a phone call. It was a little confusing for a bit until we figured out what happened. My actual interview was ok. I think that I was asked some important questions and I of course gave honest answers to them. The only thing I would have liked was some additional info on the actual job itself since I'd never worked in a call center before.

Interview Question – They wanted to know if I was willing to work nights. The recruiter had indicated that I'd only work nights maybe 2-3 nights a week, but that was incorrect, so I wasn't expecting this question.   View Answer

Negotiation Details – There wasn't one. Basically, they said that this was what was available and didn't leave any wiggle room.

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Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
West Warwick, RI

I applied through other source and the process took 1 week - interviewed at MetLife in February 2010.

Interview Details – Quite lengthy and involved, but HR guides you the entire way.

Interview Question – Providing examples of a turning a bad customer service experience into a good one.   Answer Question

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No Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at MetLife

Interview Details – Interviewer wanted to discuss what books I've read recently

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Oriskany, NY

I applied through a staffing agency and the process took 2 weeks - interviewed at MetLife in September 2012.

Interview Details – The interview went great got hired right on the spot due to having experience and knowing how to go on a interview.

Interview Question – How do you handle a disgruntled customer on the phone or how would you calm them down?   View Answer

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative
Tulsa, OK

I applied online and the process took 1+ week - interviewed at MetLife in October 2012.

Interview Details – I put in an application and received an email about 4 days later to take phone interview.. phone interview was resume explanation.. after they sent test once passed scheduled face to face interview with 2 people .. interview is tomorrow will post another update

Negotiation Details – What were you able to negotiate? What advice would you give others considering an offer?

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Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Warwick, RI

I applied online and the process took 3 weeks - interviewed at MetLife in August 2011.

Interview Details – The hiring process is very complicated.

Interview Question – None of the questions were really all that difficult.   Answer Question

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Glassdoor is your free inside look at MetLife Customer Service Representative interview questions and advice. All 6 interview reviews posted anonymously by MetLife employees and interview candidates.