MetLife Customer Service Representative Interview Questions & Reviews

Updated Jul 9, 2014
Updated Jul 9, 2014
6 interviews

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6 Candidate Interview Reviews Back to all interviews

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Tulsa, OK
Anonymous Interview Candidate in Tulsa, OK
Application Details

I interviewed through a recruiter. The process took 1 week - interviewed at MetLife.

Interview Details

I was sent an e-mail from a recruiter and moved forward from there. I took a few tests online and got a phone call from 2 different recruiters. Unfortunately, the two recruiters didn't talk to each other, so the second one didn't realize that I'd already gotten a phone call. It was a little confusing for a bit until we figured out what happened. My actual interview was ok. I think that I was asked some important questions and I of course gave honest answers to them. The only thing I would have liked was some additional info on the actual job itself since I'd never worked in a call center before.

Interview Questions
  • They wanted to know if I was willing to work nights. The recruiter had indicated that I'd only work nights maybe 2-3 nights a week, but that was incorrect, so I wasn't expecting this question.   View Answer
Negotiation Details
There wasn't one. Basically, they said that this was what was available and didn't leave any wiggle room.
Accepted Offer
Neutral Experience
Average Interview

Other Interview Reviews for MetLife

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  West Warwick, RI
    Anonymous Interview Candidate in West Warwick, RI
    Application Details

    I interviewed through other source. The process took 1 week - interviewed at MetLife in February 2010.

    Interview Details

    Quite lengthy and involved, but HR guides you the entire way.

    Interview Questions
    • Providing examples of a turning a bad customer service experience into a good one.   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Interviewer wanted to discuss what books I've read recently

    No Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Oriskany, NY
    Anonymous Interview Candidate in Oriskany, NY
    Application Details

    I interviewed through a staffing agency. The process took 2 weeks - interviewed at MetLife in September 2012.

    Interview Details

    The interview went great got hired right on the spot due to having experience and knowing how to go on a interview.

    Interview Questions
    • How do you handle a disgruntled customer on the phone or how would you calm them down?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Tulsa, OK
    Anonymous Interview Candidate in Tulsa, OK
    Application Details

    I interviewed online. The process took 1+ week - interviewed at MetLife in October 2012.

    Interview Details

    I put in an application and received an email about 4 days later to take phone interview.. phone interview was resume explanation.. after they sent test once passed scheduled face to face interview with 2 people .. interview is tomorrow will post another update

    Negotiation Details
    What were you able to negotiate? What advice would you give others considering an offer?
    Accepted Offer
    Neutral Experience
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Warwick, RI
    Anonymous Interview Candidate in Warwick, RI
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at MetLife in August 2011.

    Interview Details

    The hiring process is very complicated.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview

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