MetLife Senior Customer Service Representative Interview Questions

4 Interview Reviews

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Senior Customer Service Representative Interview

Anonymous Interview Candidate in Charlotte, NC
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 3+ weeksinterviewed at MetLife (Charlotte, NC) in November 2014.

Interview

Submitted my resume on MetLife.com, then was emailed a few weeks later for a phone screening. The phone screening was about an hour and was a run down of the job description, pay, training, and requirements, as well as some basic behavior questions and review of resume. I then did a test which was about and hour and a half. The test is pretty easy if you have experience in a call center. I personally had a technical issue with the letters showing up if I typed too fast which slowed my typing speed, but luckily I passed. I was then contacted the next day for an interview that afternoon. I sat in with the manager and was asked a few questions and was told what to expect while working there and then was offered the position. A few days later I had to do a background and drug test which was a bit tedious but everything went through fine.

Interview Questions

  • Describe a time when you had to go out of your way for a customer?   1 Answer

Negotiation

There was no negotiations. The pay is pretty good, with bonuses and great benefits.

Other Interview Reviews for MetLife

  1. Helpful (1)  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at MetLife (Charlotte, NC) in July 2014.

    Interview

    I applied online and was contacted through email that they would like to set up a phone screening. Went through the phone screening and assessment and was scheduled for a 1:1 interview about a week later. The interview was filled with behavioral questions ie. tell about a time that you turned a bad situation into a good one. Interview only lasted about 15 minutes and I was told that I would receive information about the next steps in a few days. Two days later I received a call stating that they wanted to offer me the position.

    Interview Questions

    • Explain a time that you had to prepare for a stretch goal and what steps did you take to achieve it?   Answer Question

    Negotiation

    The was no room for negotiation.

  2. Helpful (1)  

    Senior Customer Service Representative Interview

    Anonymous Employee in Charlotte, NC
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at MetLife (Charlotte, NC) in June 2014.

    Interview

    I applied online, had a phone interview, and was scheduled for a face-to-face interview a few days later. Unfortunately, I had to reschedule and didn't get interviewed until mid-June. When I had my 1:1 interview though, I was asked behavioral questions and was offered the job immediately after the interview. I thought the process was fairly easy. I have never gotten an offer on the spot before.

    Interview Questions

    • There were no difficult/unexpected questions. They were all behavioral, so the examples I gave seemed easy for me to discuss.   Answer Question

    Reasons for Declining

    I initially accepted the offer, but because I am relocating and they are not able to tell me what my schedule will be after the 10 week training, I just rejected their offer. I emailed the recruiter to explain my situation which included me relocating with a small child & being the only one available to pick him up from school each day, and she let me know that the hiring manager wasn't able to assist me. The schedule wouldn't be available until 2 weeks before the end of the training class and it was going to be between the hours of 8am - 11 pm...PERIOD!! They are not flexible or willing to work with you on schedules or pay, so that did not work for me. Luckily, I have several other offers on the table elsewhere. They just lost the best worker they would ever get!!!

  3.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Application

    I applied through a staffing agency – interviewed at MetLife.

    Interview

    I was initially brought in and trained as a temporary associate, spent six months as a temp, and was hired based on my job performance.

    Negotiation

    fairly one sided

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