MetLife Senior Customer Service Representative Interview Questions

Updated Jul 11, 2014
Updated Jul 11, 2014
3 Interview Reviews

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Senior Customer Service Representative Interview

Anonymous Interview Candidate  in  Charlotte, NC
Anonymous Interview Candidate in Charlotte, NC
Application Details

I applied online. The process took 3 weeks - interviewed at MetLife in July 2014.

Interview Details

I applied online and was contacted through email that they would like to set up a phone screening. Went through the phone screening and assessment and was scheduled for a 1:1 interview about a week later. The interview was filled with behavioral questions ie. tell about a time that you turned a bad situation into a good one. Interview only lasted about 15 minutes and I was told that I would receive information about the next steps in a few days. Two days later I received a call stating that they wanted to offer me the position.

Interview Questions
  • Explain a time that you had to prepare for a stretch goal and what steps did you take to achieve it?   Answer Question
Negotiation Details
The was no room for negotiation.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for MetLife

  1. 1 person found this helpful  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 3 weeks - interviewed at MetLife in June 2014.

    Interview Details

    I applied online, had a phone interview, and was scheduled for a face-to-face interview a few days later. Unfortunately, I had to reschedule and didn't get interviewed until mid-June. When I had my 1:1 interview though, I was asked behavioral questions and was offered the job immediately after the interview. I thought the process was fairly easy. I have never gotten an offer on the spot before.

    Interview Questions
    • There were no difficult/unexpected questions. They were all behavioral, so the examples I gave seemed easy for me to discuss.   Answer Question
    Reasons for Declining

    I initially accepted the offer, but because I am relocating and they are not able to tell me what my schedule will be after the 10 week training, I just rejected their offer. I emailed the recruiter to explain my situation which included me relocating with a small child & being the only one available to pick him up from school each day, and she let me know that the hiring manager wasn't able to assist me. The schedule wouldn't be available until 2 weeks before the end of the training class and it was going to be between the hours of 8am - 11 pm...PERIOD!! They are not flexible or willing to work with you on schedules or pay, so that did not work for me. Luckily, I have several other offers on the table elsewhere. They just lost the best worker they would ever get!!!

    Declined Offer
    Negative Experience
    Average Interview
  2.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency - interviewed at MetLife.

    Interview Details

    I was initially brought in and trained as a temporary associate, spent six months as a temp, and was hired based on my job performance.

    Negotiation Details
    fairly one sided
    Accepted Offer
    Positive Experience

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