Microsoft
3.6 of 5 7,478 reviews
www.microsoft.com Redmond, WA 5000+ Employees

Microsoft Technical Support Engineer Interview Questions & Reviews

Updated May 8, 2014
All Interviews Received Offers

Getting the Interview 

38%
16%
16%

Interview Experience 

78%
10%
10%

Interview Difficulty 

Average Difficulty
23 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Technical Support Engineer Interview

Technical Support Engineer

Interviewed at Microsoft

Interview Details – Was introduced to recruiter at career fair. Received e-mail of interest from recruiter within two weeks. Had two phone interviews asking mainly technical questions followed by in-person interviews with four managers.

Interview Question – Tell me about a difficult problem you encountered and how you worked to solve it   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Technical Support Engineer Interview

Technical Support Engineer
Issaquah, WA

I applied through an employee referral - interviewed at Microsoft in September 2009.

Interview Details – Referral, HR phone screen and then in person

Interview Question – nothing unexpected   Answer Question

Negotiation Details – pretty close ended

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Accepted Offer

Positive Experience

Difficult Interview

Technical Support Engineer Interview

Technical Support Engineer
Charlotte, NC

I applied through a staffing agency and the process took 4 weeks - interviewed at Microsoft in January 2009.

Interview Details – My interview was great technically tough but open and warm.

Interview Question – Just imagine your worst nightmare.   Answer Question

Negotiation Details – IT was good but it was also before Microsoft became greedy and stingy.

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No Offer

Neutral Experience

Technical Support Engineer Interview

Technical Support Engineer

Interviewed at Microsoft

Interview Details – The interviewer is conducted on Skype due to oversea's position. Time of interview was 40-50 minutes. 10-12 questions. To prepare for this interview, I assort about 10-15 Microsoft interview questions and most of them are what I received as interview question. However, some of questions that have no correct answers are hard to answer, it is definitely best to think and prepare them before interview.

Interview Question – How do you build a refrigerator (or a calculator)?
If you are to build a kitchen, what will it look like?
  Answer Question

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2 people found this helpful

No Offer

Negative Experience

Very Difficult Interview

Technical Support Engineer Interview

Technical Support Engineer
Charlotte, NC

I applied online and the process took 1+ week - interviewed at Microsoft in December 2012.

Interview Details – 1 round have to answer 12 questions on the phone. 80% correct rate will earn you a ticket to the 2 round.
2 round talk to a senior support engineer about troubleshoting questions
3 round onsite to meet the team, last round was still tough, I was asked a lot tough questions like from the windows networks to windows clusters, from software to hardware tuning

Interview Question – hard drive raid   Answer Question

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No Offer

Positive Experience

Average Interview

Technical Support Engineer Interview

Technical Support Engineer
Dallas, TX

I applied through college or university and the process took a day - interviewed at Microsoft in March 2012.

Interview Details – They got my resume through college career services. The interview consisted of 4 1:1 interview each lasted for 45 minutes. three of them were much more at behavioral side and one was general programming.

Interview Question – Everything was too general. Couldn't even figure out what they were looking for.   View Answer

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Accepted Offer

Positive Experience

Difficult Interview

Technical Support Engineer Interview

Technical Support Engineer
Seattle, WA

I applied through an employee referral - interviewed at Microsoft in March 2011.

Interview Details – the process is quite smoothly and check with HR, HR will deliver the resume with the team managers

When we process the inteview, it will raise some common techincal issues and some IQ issues

Negotiation Details – What were you able to negotiate? What advice would you give others considering an offer?

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No Offer

Neutral Experience

Average Interview

Technical Support Engineer Interview

Technical Support Engineer
Dallas, TX

I applied through college or university and the process took 2 days - interviewed at Microsoft in January 2012.

Interview Details – Campus interview is easy, just talk previous working experience.
Phone interview is not hard, just anwer the question about "the most difficulty of your work..."
The day before onsite interview, there is a dinner to meet engineers in MS.
Onsite interivew is intensive. Talk to 4 person, and 45 minitues per person. Everyone will give you a like behavior question, such as "what would you do if something happened..."
They are very nice persons, every student is exciting about the interview, but not everyone can get offer.
By the end of interview day, the offer will be known.

Interview Question – No technical questions   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Technical Support Engineer Interview

Technical Support Engineer
Bangalore (India)

I applied through a recruiter and the process took 1+ week - interviewed at Microsoft in February 2013.

Interview Details – There were three rounds of interview. Technical Round, Communication and Accent Round and Manager Round. Candidates will be selected as per eligibility or expectations as they give priority. Confidence and personality skill is essential.

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2 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Technical Support Engineer Interview

Technical Support Engineer

I applied through a recruiter - interviewed at Microsoft in April 2011.

Interview Details – The Interview process was lengthy & had multiple round
3 technical , 2 manager, 1 director and then HR round. took around 8 months for the complete process to compete.

Interview Question – The question was related to the Internals of Memory Management.   View Answer

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