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J. Crew Sales Associate Interview Question

I interviewed in Seattle, WA and was asked:
"Most difficult question is when they ask you about a time when you dealt with a difficult customer and how you handled it or when you went above and beyond providing customer service to someone. Make sure you have an answer for those two in mind before your interview so you don't have to sit there and think for a while or have nothing to say. Most jobs ask you those questions too."
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