NCO Financial

  www.ncofinancial.com
  www.ncofinancial.com

NCO Financial Interview Questions

Updated Oct 17, 2014
Updated Oct 17, 2014
24 Interview Reviews

Interview Experience

Interview Experience

50%
35%
15%

Getting an Interview

Getting an Interview

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14%
9%

Interview Difficulty

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Average

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Candidate Interview Reviews

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  1.  

    Supervisor Interview

    Anonymous Interview Candidate in Rockford, IL
    Anonymous Interview Candidate in Rockford, IL
    Application Details

    The process took 2 daysinterviewed at NCO Financial in December 2009.

    Interview Details

    I had to answer some simple questions about the process that I was already well rehearsed in.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Collections Representative Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through a recruiter. The process took 5 weeksinterviewed at NCO Financial in November 2009.

    Interview Details

    Management seemed to pass me on from one manager to the next. Seemed like no one there wanted to make a decision. Very unorganized. Corporate but all of the hiring managers were not able to give me any definitive answers on any of my questions. Seemed odd to me.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  3.  

    CFS Collections Representative Interview

    Anonymous Interview Candidate in Lenexa, KS
    Anonymous Interview Candidate in Lenexa, KS
    Application Details

    The process took a dayinterviewed at NCO Financial in July 2009.

    Interview Details

    I was brought in for an interview with an HR person (who was fired shortly after I was hired) and a supervisor, and then I took a drug test.

    Interview Questions
    Negotiation Details
    N/A
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Vice President Operations Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied through an employee referral. The process took 5 daysinterviewed at NCO Financial in February 2009.

    Interview Details

    The interviews were as expected. First interviews were with Human Resources to qualify me for the opportunity. I then met with several people across the operations who were impressive. They were impressive and knowledgable about the business. I also thought they were very convincing about what the company expects of its management team. This is a company who drives its people very hard.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Collections Manager Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took a dayinterviewed at NCO Financial in November 2008.

    Interview Details

    It is nothing special. They qwant to know how you motivate people, and if you know the collections industry. Not behavioral, but industry specific. If you show some analytical and structured answers, you will ge tthe job.

    Interview Questions
    Reasons for Declining

    Salary was too low for me.

    Declined Offer
    Neutral Experience
    Easy Interview
  7.  

    Collections Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Hired from online portal

    Interview Questions
    Accepted Offer
  8.  

    Collector Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at NCO Financial.

    Interview Details

    After I applied online, the human resources called me asking a few questions about my application, stated that i needed to make sure i can work weekends and holidays and to fix it. Called me back for an interview at 930 am, i showed up 20 minutes earlier, she gave me a basic interview asking about my previous jobs, also stated that all my references needed to be from my jobs related to collecting, told me shed get me a second interview with a manager, he asked me my experience as well, told me the pay rate i was asking for $20 was too high and no one there gets paid that high, said he would talk to his boss and contact me but otherwise i got the job. The next day i got an email saying someone else got the position.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  9.  

    CSR-Banking Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at NCO Financial.

    Interview Details

    Submitted resume and application online on their Careers Website. Received a phone call within a day to verify submitted information and to schedule a phone interview for the following morning with a specific recruiter. Phone interview was scheduled to occur at any point within a 1-hour window. Phone interview focused on current and former employment, verification of reference information, and a few typical interview questions about previous customer service experience. Provided information about the 14-week training program and being available for any shift between 6AM - Midnight. Scheduled in-person interview for the next afternoon at their office.

    In-person interview consisted of a one-on-one meeting with an HR professional. Asked questions about skills, experience and availability for shifts and 14-week training with no absences. Training to occur Mon-Fri 6:30AM - 3:00PM. Then was given a short typing test, and a short test written covering basic windows functions. Was asked to read aloud a couple of paragraphs - be sure to enunciate and put some expression in your voice. Then was asked to perform basic Word functions of copying, pasting, printing, saving the file and closing Word. Then reviewed the job description, making some changes such as inbound calls only, and a discussion of possible training start dates (2 dates offered), Then asked to wait for Security to conduct fingerprinting and then sent with form to take a drug screening within 24 hours of the interview end time (exact time noted on the form for the testing lab).
    Informed that I would hear within a week, after completion of pre-employment reference verifications and background checks. Signed several release forms for this process. Interview and fingerprinting took about 1.5 hours, and I immediately went to the lab for the drug screening which took less than 30 minutes.

    Interview Questions
    • Nothing was very difficult but most unexpected was the reading aloud exercise. Not difficult though.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at NCO Financial in June 2011.

    Interview Details

    First step is the phone interview speaking with the recruiter for the company, and then the second step is meeting with the recruiter and discussing the position, and answering/asking any questions in that interview. The third and final step is sitting down with the immediate floor supervisor and being interviewed by one of the two supervisors, and being interviewed by one of the two as well.

    Interview Questions
    • How well would you handle a certain situation with a customer on a phone call?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Division Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at NCO Financial in October 2010.

    Interview Details

    It was very laid back, no structure, it was like they interviewed because they had to. They had no interest in me, as if the decision was already made. I could have aced the interview but it didnt matter

    Interview Questions
    • Do you know anything about computers   View Answer
    • How many days is it acceptable to be absent   View Answer
    Accepted Offer
    Negative Experience
    Easy Interview

See What NCO Financial Employees Are Saying

 Former Collection Agent in Mobile, AL

Pros: “Their was some good people working their when I started working their in 2001,but the peoples in charge was bad I mean really bad.” Full Review

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