Interview Question for Connection Center at SAM'S CLUB:

Name a time when you had to help a customer make a decision. What was the scenario? What did you do to help them? What was the outcome? Did you satisfy the customer? What could you have done to improve the customer's experience even more? What did you do to make the customer's decision easier? What information did you provide them with? How many more follow up questions can there be, you are wondering by this point? There are still more follow up questions even after you have stopped listening and started to wonder how many more follow up questions there can be?