View All num of num See all Photos American Express www.americanexpress.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 2.3k Reviews 3.4k Salaries 632 Interviews 813 Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question Homebased Customer Care Professional Interview Atlanta, GA American Express Name a time when you had to tailor a solution for a customer, because your company's current products and services couldn't help them? Tags: customer service, behavioriol See more , See less 8 Answer Add Tags Answer Interview Answer 4 Answers ▲ 4 ▼ I had to wing it and be creative in my response, I provided an example from one of my previous employers. Interview Candidate on Apr 15, 2013 ▲ 3 ▼ Thank you for sharing your interview process. It is extremely helpful. I have an interview with Clarissa this afternoon, and honestly didn't even know what the STAR method was until today. I get so nervous during the interview process that I can't really focus on the questions as they come, but this will allow me to have an idea of what will be asked and the best method to answer. Thank You. Kim R on Jul 17, 2013 ▲ 0 ▼ Thank you for your information. It was one of the best I have read and I know Amex interview questions are tough at times. (former employee). Sue M. on Sep 11, 2013 ▲ 0 ▼ My girlfriend has her final interview tomorrow. What advice can you give? Can pay be negotiated especially with a good degree? How do you answer about "Transitioning from going to work to working at home?" on Dec 22, 2014 Interviews > Homebased Customer Care Professional > American Express Add Answers or Comments To comment on this, Sign In or Sign Up.