American Express

  www.americanexpress.com
  www.americanexpress.com

Interview Question

Homebased Customer Care Professional Interview Atlanta, GA

Name a time when you had to tailor a solution for a

  customer, because your company's current products and services couldn't help them?
Tags:
customer service, behavioriol
Answer

Interview Answer

3 Answers

2

I had to wing it and be creative in my response, I provided an example from one of my previous employers.

Interview Candidate on Apr 15, 2013
2

Thank you for sharing your interview process. It is extremely helpful. I have an interview with Clarissa this afternoon, and honestly didn't even know what the STAR method was until today. I get so nervous during the interview process that I can't really focus on the questions as they come, but this will allow me to have an idea of what will be asked and the best method to answer. Thank You.

Kim R on Jul 17, 2013
0

Thank you for your information. It was one of the best I have read and I know Amex interview questions are tough at times. (former employee).

Sue M. on Sep 11, 2013

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