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American Express Homebased Customer Care Professional Interview Question

I interviewed in Atlanta, GA and was asked:
"Name a time when you had to tailor a solution for a customer, because your company's current products and services couldn't help them?"
Tags: customer service, behavioriol
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Answer

Part of a Homebased Customer Care Professional Interview Review - one of 502 American Express Interview Reviews

Answers & Comments

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I had to wing it and be creative in my response, I provided an example from one of my previous employers.
- Interview Candidate on Apr 15, 2013
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Thank you for sharing your interview process. It is extremely helpful. I have an interview with Clarissa this afternoon, and honestly didn't even know what the STAR method was until today. I get so nervous during the interview process that I can't really focus on the questions as they come, but this will allow me to have an idea of what will be asked and the best method to answer. Thank You.
- Kim R on Jul 17, 2013
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Thank you for your information. It was one of the best I have read and I know Amex interview questions are tough at times. (former employee).
- Sue M. on Sep 11, 2013

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