Nationstar Mortgage Loan Counselor Interview Questions

Updated Jul 2, 2015
19 Interview Reviews

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Loan Counselor Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeksinterviewed at Nationstar Mortgage in September 2014.

Interview

Easy interview, pretty basic interview questions. They managers were very friendly and easy to talk to. Overall, good experience. First was a phone interview, personality test, and then a face to face interview.

Interview Questions

  • Tell me about a time where you had to deal with an unhappy customer.   Answer Question

Negotiation

None

Other Interview Reviews for Nationstar Mortgage

  1.  

    Loan Counselor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at Nationstar Mortgage.

    Interview

    Hiring and interview process was very easy and on point.

    Interview Questions

    Negotiation

    If you are a recent college graduate, there isn't any negotiation.

  2.  

    Loan Counselor Interview

    Anonymous Interview Candidate in Lewisville, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 4+ weeksinterviewed at Nationstar Mortgage (Lewisville, TX).

    Interview

    Met 1:1 for about 20-30 minutes with a manager. Behavior style interview questions. Tell me about yourself. Strengths/weaknesses. Tell me about a time you failed to meet customer expectations. Experience that didn't go right in a group setting and how you handled it. Conflict with a manager and how it was resolved. Greatest accomplishment so far. How would your friends describe your personality?

    Interview Questions

    Negotiation

    Offered same salary to all entry level professionals with a degree.

  3.  

    Loan Counselor Interview

    Anonymous Interview Candidate in Lewisville, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 2 weeksinterviewed at Nationstar Mortgage (Lewisville, TX) in April 2013.

    Interview

    They mostly scheduled interviews with who ever would apply and had a college degree. They wanted to make sure you were able to learn quickly and have the ability to compose yourself and diffuse situations. The interviewer was laid back, friendly, and easy to relate to.

    Interview Questions

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  5.  

    Loan Counselor Interview

    Anonymous Employee in Lewisville, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Nationstar Mortgage (Lewisville, TX) in March 2013.

    Interview

    I was contacted through a recruiter about the position. Did a screening with her, got some info on the company, another screening and then she setup an interview. The interview was just a 1 on 1 with a manager... pretty informal. He had a list of questions but only asked me 1 off of it (he told me). Wanted to gauge me as an individual more or less.

    Interview Questions

    • If you could be anything what would you be?
      What would your friends say about you?
      What do you know about Nationstar?
       
      Answer Question
  6.  

    Loan Counselor Interview

    Anonymous Interview Candidate in Lewisville, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency – interviewed at Nationstar Mortgage (Lewisville, TX) in February 2013.

    Interview

    Was notified about the job through an employment agency which set up an interview. Nationstar was hiring a large amount of employees because of economy crash. Filled out information online including previous work history and last 7 years of residence information. Interviewer was unconventional in his questions. Seemed to make it easy to do well and get hired.

    Interview Questions

    • Unexpected question, 'What do you think your friends would say about you if we were to ask them?'   1 Answer

    Negotiation

    Did not try negotiating.

  7. Helpful (2)  

    Loan Counselor Interview

    Anonymous Employee in Lewisville, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Nationstar Mortgage (Lewisville, TX) in January 2013.

    Interview

    The interview process was fairly painless. Nationstar does most of their recruiting through outside companies. The outside company got a hold of me, and set up the interview directly with Nationstar. I met with someone from HR for about 10 minutes, then met with the hiring manager and his assistant for about 30 minutes. Afterwards, I observed a loan counselor at work. I briefly touched base with the hiring manager after that, and then the interview was over. They seem to offer positions 3-5 days after the interview.

    Interview Questions

    • Tell us about a mistake you made and what you would have done differently?   Answer Question

    Reasons for Declining

    Commute was too long, and making 100 phone calls a day wasn't my cup of tea.

  8. Helpful (2)  

    Loan Counselor Interview

    Anonymous Employee in Lewisville, TX
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 2 weeksinterviewed at Nationstar Mortgage (Lewisville, TX) in November 2012.

    Interview

    Contacted a third party recruiter via a college job site.
    Discussed the position with the third party recruiter first over a phone interview.
    Came in person for an interview with a human resources representative and then manager, seemed pretty straight forward, the human resources representative covered the salary and benefits and then the manager asked questions for maybe 20-30 minutes and detailed the job position.
    After the interview the manager allowed me to shadow a Loan Counselor with a call to see what the daily duties of the job would basically entail.

    Interview Questions

    • Standard questions that are usually asked in an interview like "Where do you see yourself in 5 years?". The manager just asked me the questions off a list on a piece of paper.   Answer Question

    Reasons for Declining

    They don't glorify the position at all, you're basically sitting on the phone calling people to pay their loans all day. I had another job offer that didn't force me to relocate so I went with that.

  9.  

    Loan Counselor Interview

    Anonymous Interview Candidate in Flower Mound, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Nationstar Mortgage (Flower Mound, TX) in June 2012.

    Interview

    Pretty basic. Phone interview which led to in-person interviews. Had interviews with four people, two at a time.

    Interview Questions

    • Why do you want to work for a mortgage servicing company?   Answer Question
  10. Helpful (1)  

    Loan Counselor Interview

    Anonymous Interview Candidate in Lewisville, TX
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 3 weeksinterviewed at Nationstar Mortgage (Lewisville, TX) in August 2011.

    Interview

    I was contacted by a staffing company, they interviewed me, briefed me and ran background checks. I was then put on hold for about 2 or 3 weeks. Finally the staffing company called me back and referred me to Nationstar. Nationstar had me come in for an interview, I met with the head of HR, then the Loss Mitigation Manager and another manager. The meeting was an inquistion!!! Know your facts about this company because they will ask you and stress your intentions to grow with the company. I finally had a phase where I shadowed someone on the floor and the interview came to a close. The company let me know they were running a background check and then hired me.

    Interview Questions

    • What can you tell me about Nationstar Mortgage?   1 Answer
    • If money wasn't an issue, what would you do?   1 Answer

    Negotiation

    I wasn't able to negotiate at all. Research the starting salary for this position ahead of time and negatiate on your knowledge base.

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