Nationwide

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Nationwide Customer Service Representative Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

55%
11%

Interview Experience  

60%
40%
0%

Interview Difficulty  

Average Difficulty
6 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at Nationwide in December 2009.

Interview Details – Phone interview - Recruiting
In-person Interview - Supervisors

Negotiation Details – none


No Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Lynchburg, VA

I applied online and the process took 4+ weeks - interviewed at Nationwide in June 2013.

Interview Details – I applied online & was contacted via email around 2 weeks later with an hour long assessment as well as another application to fill out & return. About another week later I received a phone call from a different recruiter than the one who initially emailed me asking me if I was a available for an in person interview... however, I was unable to answer my phone at the time she called & tried calling her back for a week with no response. I eventually emailed the initial recruiter & was able to set up the interview. I attended the interview & thought everything went great when only a few days later they emailed me again to tell me they has chosen more qualified candidates when I definitely felt I met & exceeded the qualifications listed on the job posting.

Interview Question – Name a time when you failed & something & what you did to fix it?   Answer Question


Declined Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative

I interviewed at Nationwide in November 2012.

Interview Details – The facility had a very nice cafeteria and fitness center. It was very high security. The candidates were directed to a waiting area; and assigned to interviewers.

Interview Question – All candidates was bought to a room for an overview of the company and handed a folder asking them to choose one word off of each card in the folder to describe themselves.   View Answer


Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Columbus, OH

The process took a day - interviewed at Nationwide in September 2011.

Interview Details – Super easy interview, they would literally hire anyone that would be able to pass the background check.

Interview Question – Explain how your work experience will enhance your ability to perform this job.   Answer Question


2 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 months - interviewed at Nationwide.

Interview Details – Applied online ...then had a 10 min telephone interview which was all competency based questions after was told I had made it to the next stage. I then went to a face to face interview in the branch with 2 managers,it was a good experience mainly competence based questions then there was a role play which I was given 10 mins to prepare for then it's 10 mins long and then you discuss this at the end. 2 weeks later I had a 3rd interview with the regional manager which was just to get to no me a little more etc, 2 days later I was offered the job subject to checks.

Interview Question – Why nationwide?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took 1 week - interviewed at Nationwide in November 2010.

Interview Details – I applied online and was recommended by a long time employee. They called me to schedule an interview and accomodated my work schedule at that time. There was a typing test that I took online, and a group/panel interview with two managers. The people seemed wonderful and the office environment seemed serene.

Interview Question – Is it better to go against company policy in order to please a customer, or vice versa?   View Answer

Negotiation Details – The starting salary was non-negotiable.

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The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

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