Navy Federal Credit Union

  www.navyfcu.org
  www.navyfcu.org

Navy Federal Credit Union Interview Questions

Updated Nov 10, 2014
Updated Nov 10, 2014
95 Interview Reviews

Interview Experience

Interview Experience

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17%
10%

Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Member Service Representative I Interview

    Anonymous Interview Candidate in Pensacola, FL
    Anonymous Interview Candidate in Pensacola, FL
    Application Details

    I applied online. The process took 4+ monthsinterviewed at Navy Federal Credit Union.

    Interview Details

    Application Process:
    Over a month after applying I received the first call from a recruiter. Went in the following week for a scheduled test. The test consisted of both basic math and interest rate/principle calculations. In addition, there were a few customer service call simulation scenarios. The test was immediately followed by a personality trait quiz (how do you handle conflict and criticism, are you a leader or a follower, etc). Following the test, I was advised that I passed and was invited back for an interview.

    Interview:
    As most interviewers would, they will likely start out the interview with "Tell me about yourself." Have your USP (Unique Selling Proposition) prepared in advance. This would consist of your name, your past relevant job experience, and what you hope to bring to the company. Don't be shy as this would be your main opportunity to set a great first impression and to really sell yourself. Be concise and don't ramble.

    Additional Details:
    I didn't hear back for another ~2 months. They typically (based on my discussions with other employees) won't start to make offers until the class is scheduled and they're filling the available training openings. After my third follow-up call in two months, I found out that the interview went smoothly and that I was on the waiting list to 'class-up'.

    Interview Questions
    • The questions were mostly hypothetical open-ended questions. They have a general category/trait on each page of questions and they check off which question on the page they asked with approximately 4-5 questions on each page (but they only ask you one per page). I'd estimate I was asked 6 of these questions in total. They want detailed answers (from start to finish). General examples: Tell me about a time you had a difficult/irate customer and how did you overcome the situation? Tell me about a time you had a conflict with another employee, how did you overcome it?   Answer Question
    Negotiation Details
    There really isn't room for negotiation. They base their offer on your resume. It was definitely lower than what I would like but I wouldn't advise one to pass up an opportunity with NFCU. They are such an amazing company and there is tremendous room for growth. You could be at your desired salary (or more) within 6 months of hire if you dedicate yourself to your work.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Account Specialist Interview

    Anonymous Interview Candidate in Pensacola, FL
    Anonymous Interview Candidate in Pensacola, FL
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Navy Federal Credit Union.

    Interview Details

    Took an online assessment at the job location. Had a one on one interview with a recruiter. They did pull credit report, but will work with you credit issues if you have any. You just have to show proof prior to starting your employment that you are working on solutions to those issues.

    Interview Questions
    • The most difficult question to me was what are my weaknesses.   Answer Question
    Negotiation Details
    I really didn't try to negotiate. They made me an offer of employment and told me what the position would pay, and I accepted the offer.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Member Service Representative I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Navy Federal Credit Union in November 2014.

    Interview Details

    I applied online and posted my resume. The following day I was sent an email asking me to take an online assessment test. You are encouraged to take the test within 48 hours. The test a virtual computer simulation of teller transactions. At the end of the test you are asked two questions and your answers are recorded in the system and will be sent to the hiring manager for review.
    I just finished taking the test and I hope I get called in for an interview.

    Interview Questions
    • I didn't expect the two recorded questions at the end. Questions were about telling them about my customer service experience in handling upset customers.   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Hampton, VA
    Anonymous Interview Candidate in Hampton, VA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Navy Federal Credit Union in October 2014.

    Interview Details

    I applied for 2 branches in my city. One called me and did a short phone interview. Haven't heard back from them. I had a in person interview today with the other branch. I was a little late due to traffic but I called and they were still willing to see me. The 2 managers I met were really nice. They said I should hear something by the end of next week.

    Interview Questions
    • They didn't really ask questions. They ask you to give examples of different scenarios. I didn't really like those.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  6.  

    Guest Service Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took a weekinterviewed at Navy Federal Credit Union.

    Interview Details

    Applied online. Received a follow up call for interview. Just happened they wanted it to be within a couple of days and it was a panel interview. Asked basic questions and then essay question after.

    Interview Questions
    • They ask for an essay after the interview. You pick from 3 questions.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Navy Federal Credit Union.

    Interview Details

    Applied online and was contacted by the end of that week requesting salary target. Upon response to that email, I was contacted for an interview the next week. At the same time I was emailed several exercises to complete. One exercise focused on my writing skills, one on editing skills , one on my toughest challenge in supervising and the other on my ability to understand the company culture by writing a message in the same voice. I was given four days, including the weekend, to work on them on my own time and return. The interview itself lasted for 45 minutes. There was only one interview and then the decision was made.

    Interview Questions
    • If you Google supervisor questions, you will get the same questions that are asked. The interview was with three managers and was conducted in a professional and friendly manner. No unexpected questions. Be ready to quickly have several examples of how you handle various situations as a supervisor.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Member Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Navy Federal Credit Union.

    Interview Details

    I took online assessment got called in for interview 2:1 interview. Ask same questions as in a normal interview stated I would here back in one to two weeks. Called me back for second interview have not heard anything since.

    Interview Questions
    No Offer
    Average Interview
  9. 1 person found this helpful  

    Member Service Representative I-Contact Center Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 5 weeksinterviewed at Navy Federal Credit Union in September 2014.

    Interview Details

    I applied on online and about a month later revived a call to come in and take an online assessment. It was fairly easy. Some math but mostly customer service questions. Later that afternoon I revived a call saying I had passed and was scheduled an interview. Basics questions. This was my third interview with the company so I was pretty prepared for the questions. A week later I recive da call with a job offer.

    Interview Questions
    • Describe a time when you got angry and were able to snap back quickly(or something to that affect).   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Member Service Representative I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Navy Federal Credit Union in September 2014.

    Interview Details

    I submitted an application in August. I was then contacted by a recruiter in early September to schedule an interview. The interview was easy and very relaxed. They give you a brief history of navy federal and talk about the benefits, work schedules etc. They ask the regular questions like "when was a time you were dealing with a difficult customer and how did you handle it?"...It seemed more like an orientation than an interview.

    Interview Questions
    Negotiation Details
    Wasn't much of a negotiation...Just told you what youd be making and if you accept
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Production Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 3+ weeksinterviewed at Navy Federal Credit Union in September 2014.

    Interview Details

    I was contacted by their recruiters via email first, then I had a phone interview with them. After that they sent my résumé to the HR person. Normally there would have been several other steps, but they jumped to wanting to meet me face to face now. I do not live in the area, in fact I live quite a distance away and do not currently have a job. I had to fund this trip. I came for the interview. We met as planned. I was seated across the office from three gentlemen who did not talk much. John did most of the talking and he is the one needed the addition support. No one was smiling, it was very serious in there. No extraverts! I was able to answer the questions since I have held this type of position before. It was a tough crowd of poker faces.

    Interview Questions
    • The HR person asked about handling a disgruntled employee. I have experience with this from previous positions and was able to describe a scenario for her.   View Answer
    No Offer
    Average Interview

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