Navy Federal Credit Union
Navy Federal Credit Union Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Member Service Representative (25)
- Member Services Representative (3)
- Business Operations Analyst (3)
- Mortgage Loan Processor (3)
- Mortgage Loan Officer (2)
- Msr (2)
- Delinquency Control Counselor (2)
- Account Specialist I (2)
- Accounting Technician III (1)
- Business Operations Analyst III (1)
- Member Representative (1)
- Requirements Analyst Senior (1)
- Business Operations Analyst II (1)
- Business Services Department (1)
- Member Service Representative I Call Center Operations (1)
- Member Service Represenitive (1)
- Quality Assurance Analyst (1)
- Member Service Representative II (1)
- Customer Service Representative (1)
- Customer Service Representative I (1)
- Business Analyst (1)
- Manager (1)
- Training Instructor (1)
- Administrative Assistant (1)
- Information Technology (1)
- Account Services (1)
- Account Specialist (1)
- Assistant Manager (1)
- Learning Specialist (1)
- Financial Operations Analyst (1)
Member Service Representative Interview (Neutral Experience; Easy Interview)
I applied online and interviewed at Navy Federal Credit Union.
Interview Details – The interview was pretty easy. From what I remember they asked basic questions like why do you want to work for Navy Federal and what makes you qualified for this position. They also made you fill out a questionnaire before the interview where you had to write out short answers and an online test a couple days before. They offered me the job a couple hours after my interview.
Negotiation Details – There were no negotiations
Administrative Assistant Interview (Positive Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Navy Federal Credit Union in June 2014.
Interview Details – Interview is conducted by employee under whom applicant will be working directly; consists of background questions regarding personal life and history, education, etc.; following questions pertain to how applicant would behave in a potential scenario similar to what he or she would experience if they were to be hired; applicant also defends the revisions they had made to a fictional work document similar in form and structure to what he or she might see on a daily basis in the capacity of said job (document is to be filled out prior to interview)
Interview Question – How would you handle the complaints of a person who is capable of handling their proposed problems on their own? Answer Question
Member Service Represenitive Interview (Positive Experience; Average Interview)
I applied online - interviewed at Navy Federal Credit Union in July 2014.
Interview Details – Applied online on 07-10. Revved an email on 07-15 to take an online assessment. Revived a call from branch manager next day for an interview. Arrived early. Filled out paperwork and answered a essey question. Interview I feel went well but I was the 6th interview that day. Interview was branch manager and assesent. I was asked only a few questions. And then asked if I had any question. The branch manager gave me her card and said email me with any questions. That was just today so we will see if I recive a job offer. I have herd they check credit and mine is not good.
Interview Question – No reall hard questions that caugh me off quard Answer Question
Business Operations Analyst II Interview (Positive Experience; Average Interview)
I applied online - interviewed at Navy Federal Credit Union in May 2012.
Interview Details – I completed an analytical assignment first, then had a screening interview with the manager, and a second interview with most team members (panel style). The first interview was easy for the most part, however, I had to know basic statistics definitions and some financial terms. The panel interview was not too bad, the questions were pretty basic for the most part...
Interview Question – What have you failed at? Answer Question
Quality Assurance Analyst Interview (Positive Experience; Average Interview)
I applied through a recruiter and the process took 4+ weeks - interviewed at Navy Federal Credit Union in June 2014.
Interview Details – About 2 weeks from applying @ NFCU career site was contacted for 1st interview. Questions were not anything overly complicated and I was given a "test" of sorts that helped them identify job knowledge and thought process. The "test" itself wasn't difficult but the stress level was still high given it's unexpected nature. Talked through test results and how/why I came to the conclusions I did; from discussions both manager and myself shared a lot of common beliefs and methodoligies regarding SQA (Software Quality Assurance) so the comfort level increased the longer the interview went. Interview last, in my case anyway, somewhere in the 1.5 hour range which I thought was a good experience to have for the sake of making good first impressions. Two weeks following the first interview I was called in for a second interview to include additional QA manager. The second interview was more abbreviated lasting no more than 15-20 minutes...questions from manager in second interview were fairly standard and additional "testing" was not present. Two days after second interview was contacted and notified that someone else was chosen for the Analyst position. The recruiter I had been working with did contact me once the decision had been made and mentioned that they wanted me for a Tester position that was due to open within the next 2-3 months and was asked if I would be interested. I expressed interest and wanted to be considered for the position but no final decision can be made until more is known about the salary being offered...guess this story is "To Be Continued".
Interview Question – No unexpected questions or overly difficult processes to understand. Once you understood the terminology used in the test provided (see reference in above review) taking the "test" was not complicated at all. There's no right or wrong answers but you do need to be able to explain the thought process used to arrive at those results. Answer Question
Account Services Interview (Positive Experience; Average Interview)
I applied in-person and the process took 4+ weeks - interviewed at Navy Federal Credit Union in June 2014.
Interview Details – Computer based testing about the day to day functions at NFCU. Interview process is fairly simply, do most of the talking and sell yourself. Make them know how you would be valued as an employee
Interview Question – The interview and testing process is straight forward. Answer Question
Reason for Declining – Making less than current position.
Member Service Representative II Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Navy Federal Credit Union.
Interview Details – I received an email asking me to complete an assessment online. It was a screening method with customer service, attention to detail, and monetary questions. I received a phone call a few days later asking me to come in for an interview. The interview was about an hour long. I did not complete an essay question.
Interview Question – What is your biggest regret during your work career? Answer Question
Intern Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 6 weeks - interviewed at Navy Federal Credit Union in April 2014.
Interview Details – Navy Federal was one of the best places when it came down to interviewing and hiring. The recruiter always contacted me on time and I was always able to contact her by email or by telephone whenever I had a question. The interview process was good as well, they asked relevant questions to your job title and also were very nice.
Interview Question – I wouldn't say there was any questions that were very difficult or unexpected. If you did your research on the position and were honest with every answer then the interview process was very smooth. I would suggest to do some research on the position before you go in for the interview and be very confident in everything you talk about. They really like leadership and confidence, so if you can show them that then you should be good! Answer Question
Member Service Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 6 days - interviewed at Navy Federal Credit Union in July 2014.
Interview Details – Applied online- was emailed a online test a day later. About 3 days after initial application, I was called for an interview. I interview the next day after the phone call. ** just interviewed on July 1st. still waiting on the outcome**
Interview Question – Tell about a time you produced or implemented a new procedure or way of doing things? What was it and how it did turn out? Answer Question
Member Service Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Navy Federal Credit Union.
Interview Details – Submit your resume online and they sent me an on-line test. Got called in for an interview. Called me with a job offer within two days. The interview was not bad. Since it is the best credit union I knew I had to bring my A game.
Interview Question – There was not a difficult interview question. They ask standard questions. Answer Question
Interviews for Top Jobs at Navy Federal Credit Union