Navy Federal Credit Union Member Service Representative Interview Questions

Updated Aug 20, 2015
55 Interview Reviews

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Member Service Representative Interview

Anonymous Employee in San Diego, CA
No Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Navy Federal Credit Union (San Diego, CA).

Interview

I applied online, took over a week to receive the assessment online. Assessment was easy, basic teller scenarios. At the end of the assessment be ready to answer 2 interview questions on a phone recording. applying online was easy, the assessment part was fun.

Interview Questions

  • Tell me about a time when you went above and beyond to meet a customer needs?   Answer Question

Other Interview Reviews for Navy Federal Credit Union

  1. Helpful (2)  

    Member Service Representative Interview

    Anonymous Employee in Alexandria, VA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Navy Federal Credit Union (Alexandria, VA) in July 2015.

    Interview

    I applied for the job online, was asked to do an assessment the next night, and was called in for an interview from two different branches, both about 2 weeks later. The first interview was conducted by the manager and the supervisor; the questions were very basic, yet the interview seemed rushed. They only asked me 5 questions, and they were writing as I spoke. It was as if they already had the candidate they wanted to hire in mind and were just giving me my interview per protocol. They said that they would let me the know the decision in about 2 weeks. It hasn't even been a week, so I haven't heard anything yet. My interview for the second branch is in a few days.

    Interview Questions

    • Tell us when you had a disagreement with your supervisor and how you fixed the situation.   1 Answer
  2. Helpful (1)  

    Member Service Representative Interview

    Anonymous Employee in Fort Worth, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Navy Federal Credit Union (Fort Worth, TX) in July 2015.

    Interview

    It was very quick. I walked in told the receptionist I was there, waited in the lobby for about 5 minutes. They called me into the office. There were three people asking me questions, there were about 10 questions. It was kind of nerve wracking, they were all writing and not giving very much visual approval of my answers. The process lasted about 15 minutes. I did get an email to do a video interview afterwords. After that, I heard no feedback.

    Interview Questions

    • What have you done to handle a difficult customer with a difficult situation?   Answer Question
  3.  

    Member Service Representative Interview

    Anonymous Employee in Bowie, MD
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Navy Federal Credit Union (Bowie, MD) in July 2015.

    Interview

    The interview was in a Safeway supermarket branch. I thought the traffic would be bad, so i left about 45 min. early for a location that would be 30 minutes away without the traffic. Arrived 15 minutes early, and it turned out the branch didn't open at all until the time my interview was scheduled, so I took a walk around the supermarket. I shook hands with the Assistant Manager who was going in to open the branch at the scheduled time, and we got started with the interview a few minutes later. The interview was the Assistant Manager sitting next to me, and the manager sitting across the table from me. The Assistant Manager did not ask any of the questions. STAR format questions, so showcase what you've got when the question pertains to it. At some points, the interview seemed a bit stringent and routine, but the questions were asked, and I provided answers. After the Q&A, they briefed me about the benefits, After the interview, I filled out a form with basic information, they briefed me on the benefits, specific job requirements, and standard training procedure for the job. Also said that the MSR position usually starts at about $17.00 an hour, could be more depending on your resume if you're chosen for the job. They gave me an envelope of information about the company the form I filled out while I was at the interview, then they sent me on my way.

    Interview Questions

    • Q: How would you feel working in a more casual, uniform atmosphere? (I arrived in a suit for the interview since I'm currently working in the jewelry industry)   Answer Question
    • Q: What are your three most valuable traits?   Answer Question
    • Q: What kind of cash handling experience do you have?   Answer Question
    • Q: Can you tell us a little bit about yourself?   Answer Question
    • Q: Can you tell us about a time you made a mistake in the workplace?   Answer Question
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  5.  

    Member Service Representative Interview

    Anonymous Employee
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Navy Federal Credit Union.

    Interview

    It was very quick. About ~30 mins. The manager asked 5 questions from a stapled packet of papers. Very easy questions about personal experiences with angry customers and over coming problems.

    Interview Questions

    • Describe a time you had to deal with an arrogant or angry customer and what did you do?   1 Answer
  6.  

    Member Service Representative Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Navy Federal Credit Union.

    Interview

    I applied online and then received an email to take an online simulation assessment. After passing the assessment, about a week later I got a call to setup up an interview for the following week. The interview was a 2:1 interview consisting of a series of questions explaining different situations. I then asked questions about the job and was given a questionnaire to fill out for a background and credit report, and was told to drop off at the front desk on my way out, and that if I was selected I would hear back by phone otherwise I would get an email from the HR department. I just interviewed yesterday so I'm hoping to get a call soon!

    Interview Questions

  7.  

    Member Services Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Navy Federal Credit Union.

    Interview

    I applied online and a few days later was sent an online simulation to complete. After that I received a call to come in and fill out paperwork, complete an essay and interview with the asst. manager and supervisor. I was called back again for a second interview with the general manager. After that I received a call with a job offer.

    Interview Questions

    • Name a time when you got into a disagreement with your supervisor/manager and how did you settle it?   Answer Question
  8.  

    Member Service Representative Interview

    Anonymous Employee in Norfolk, VA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Navy Federal Credit Union (Norfolk, VA).

    Interview

    The call for the interview came within a week of putting in the application. I was called in for two different individual interviews before an offer/denial was received. The decision process is very drawn out. It was almost two months before i heard back from HR. The initial interview is just about getting to know you, if selected for additional interview, you will be notified within days. This second part is almost the same as the first.

    Interview Questions

    • One thing they asked was how you would deal or how you have dealt with difficult customers in the past.   1 Answer
  9. Helpful (8)  

    Member Service Representative Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Navy Federal Credit Union.

    Interview

    I applied online and received an e-mail to complete an online assessment that included a teller simulation and two questions for which my answers were recorded. I received a phone call a few days later to set up an in-person interview, which was with the Branch Manager. I received a call for a second interview a few days after that.

    Interview Questions

    • When was a time you had to change your approach with a customer?   Answer Question
  10.  

    Member Service Representative Interview

    Anonymous Employee
    No Offer

    Interview

    I applied for the position online, and received an email request to complete an online assessment the next day. I was told I passed the assessment and the results would be passed on to the hiring team for review. I have not heard back from anyone or called in for an interview yet.

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