NetApp

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NetApp Technical Support Engineer Interview Questions

Updated Oct 27, 2014
Updated Oct 27, 2014
9 Interview Reviews

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Technical Support Engineer Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through an employee referral. The process took 2 daysinterviewed at NetApp in August 2014.

Interview Details

Initially spoke with recruiter on the phone for 5 minutes. Asked two questions, Salary expectation + Times available to work. Setup interview with internal engineers for two days later. Spoke with engineers on the phone for 20 minutes. Nothing technical, they just asked general questions. This was Friday and in-person interview was setup for Tuesday morning @ 8:00 am. First met with Sr. Escalation Engineers. I was asked some general troubleshooting questions. The questions were like something out of a test. Then was asked some troubleshooting questions. Interview was all across the board with no real structure. Afterwards, met with two managers. This part was more structured. They were more interested in customer service and to see if I would be a good fit. It was a bit impersonal because they were taking notes on their laptops. They said they would get back with by the end of the week but haven't heard back two weeks later. Recruiter has been responsive but I have gotten no good feedback just yet.

Interview Questions
  • For kerberos authentication, what are the two services that it relies on.   Answer Question
No Offer
Neutral Experience
Difficult Interview

Other Interview Reviews for NetApp

  1. 1 person found this helpful  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Durham, NC
    Anonymous Interview Candidate in Durham, NC
    Application Details

    I applied online. The process took a dayinterviewed at NetApp.

    Interview Details

    Initial technical phone screen. The Engineer asks a set of predetermined questions, think of it as a test, in order to gauge your technical expertise. Questions ranged from Hardware and Software, Windows Administration (DNS is a big one, AD, and Group policy) and some basic Linux administration. A few questions about NAS. And a hypothetical support scenario.

    If you get a call back it will be to come in and speak with two of their Engineers. They will grill you on your resume, so know your resume! In addition they will likely ask some of the same questions that were on the phone screening. I feel they also asked me questions that they knew I would not be able to answer.

    Interview Questions
    • A hypothetical situation where I had to read an unfamiliar man page involving a commands and switches I was not familiar with, I had to figure out the correct syntax in a limited amount of time. At the same time I was being asked questions about various other technologies and problems another customer was having. I needed to resolve both issues in an extremely limited time frame.   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Research Triangle Park, NC
    Anonymous Interview Candidate in Research Triangle Park, NC
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at NetApp in February 2012.

    Interview Details

    There was some initial confusion early-on in the interview process as to the shift being interviewed for. NetApp support has a front end days / back end days, front end nights, back end nights type shifting schema. Plus, there are multiple support teams with sometimes overlapping responsibilities. Potentially, one could go in expecting to be interviewing for a front end days shift and end up interviewing for and being offered a weekend back end nights shift, which for many, would be very difficult to do. Post interview, the rest of the hiring process was fairly smooth with only a relative few short administrative hurdles required.

    Interview Questions
    • Very granular line of questioning about the effective permissions of a FAS-sourced CIFS share presented to a windows client   View Answer
    Negotiation Details
    Hourly rate was pre-set by contract. No salary negotiation occurred.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Research Triangle Park, NC
    Anonymous Interview Candidate in Research Triangle Park, NC
    Application Details

    I applied online. The process took 4 daysinterviewed at NetApp in March 2011.

    Interview Details

    Met with 2 members of technical staff. Grilled on anything that is on your resume. Interviewers will call in other staff members to ask technical questions about subjects they are not familiar with.

    After technical staff proving grounds, met with one of the hiring managers. Went over personality traits and job requirements.

    Interview Questions
    • Multiple deep questions at once - testing ability to multi-task   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Morrisville, NC
    Anonymous Interview Candidate in Morrisville, NC
    Application Details

    I applied through an employee referral. The process took 1+ weekinterviewed at NetApp in October 2010.

    Interview Details

    Recruited by a friend who worked at NetApp and he gave my resume to his manager . Was then contacted by NetApp corporate recruiter who set up a phone interview followed by an in person interview and sent me information on the position. NetApp website had a comprehensive job application to fill out.Phone interview was with Senior Technical Escalation Engineer - about an hour and was both personality and technical experience oriented. In person interview with 2 Technical Support Engineers from the team I would be working on -(one of them was the one who did the phone interview ) , and then met with the hiring Technical Support Manager. Overall they were very responsive and they process was quick and efficient. They respond to emails and phone calls usually with a couple of hours or less. Be prepared to reply to emails and phone calls quickly. They are a fast paced organization , so you get bonus points for quick and efficient communication.

    Interview Questions
    • Know as much as you can about their products and ask in depth questions, but don't bluff your way through it. They have a lot of technical depth so you can be a technical as you want with them.
      Questions about storage technologies - fibre channel, san, raid, and integration with windows , linux, and vmware. Describe specific examples of complex technical issues you have solved. You don't have to know storage - but you do have to have strong problem solving experience. They are impressed with in depth knowledge -and in depth questions -but don't fake it or they will nail you on it. They know a lot.
        Answer Question
    Negotiation Details
    Hiring manager asked me what salary I was looking for. I had checked Glassdoor for the position I was applying for and used that as the figure I asked for. They offered what I asked for and I accepted.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Durham, NC
    Anonymous Interview Candidate in Durham, NC
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at NetApp in December 2009.

    Interview Details

    It started with your basic phone interview. Questions to weed out the incompetent and the Liars. After that an onsite group interview was scheduled for the following week. This consisted of 2 parts; the first part was a review of skills with the Technical Staff which I was asked to rate myself in several categories from 1-5. Then questions were asked in that level of skills to further narrow down the exact skill set. It sounds difficult but if you know your stuff and are honest in rating yourself then it was fairly easy. The second part of the interview consisted of meeting with the managerial component of your group and this interview was designed to elicit an accounting of your soft skills and general "fit' within the company. lastly the interview contained a Q&A session in order to clear up anything not really spelled out in the previous interview parts and to answer any candidate questions.

    Interview Questions
    • What was the most amazing thing that you have seen in the last 18 months   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Durham, NC
    Anonymous Interview Candidate in Durham, NC
    Application Details

    I applied through an employee referral. The process took 5 daysinterviewed at NetApp in April 2009.

    Interview Details

    Phone call initially but I had previous experience as a contractor with them. The interview was very technical with some escalation engineers but I also knew someone on the team. One interviewer talked/taught me about a couple topics so it really varies on personality but they do try to be tough about it. They have a couple of scenarios they might throw at you -one where they give you a problem and you have to give multiple solutions to see how you troubleshoot. They are pretty relaxed and will joke around to get to know your personality also.

    Interview Questions
    • I don't really remember back that far but the scenario I had was say computer x can't talk to computer Y and troubleshoot it - what could it be and every answer you give is wrong until they run out of possible solutions - or its a random and very detailed solution that you wouldn't think of.   View Answer
    Negotiation Details
    I didn't negotiate much - it matched what I was looking for.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Research Triangle Park, NC
    Anonymous Interview Candidate in Research Triangle Park, NC
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at NetApp in February 2009.

    Interview Details

    Initial contact was via phone by a NetApp recruiter, followed up by a personal interview one week later with two interviewers in a small conference room. Immediately afterwards, I interviewed with the hiring manager in the same room. A couple days later, I was offered the position as a technical support engineer.

    Interview Questions
    • The most difficult question involved a specific protocol (NFS) of which I had no prior experience.   Answer Question
    Negotiation Details
    I asked for my (then) current salary + 10%, which was offered.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    2 rounds of interviews for technical skill and language skill.

    Interview Questions
    No Offer

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