Netflix

www.netflix.com

Netflix Customer Service Representative Interview Questions

Updated Nov 12, 2014
Updated Nov 12, 2014
46 Interview Reviews

Interview Experience

Interview Experience

34%
45%
20%

Getting an Interview

Getting an Interview

90%
4%
3%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy

46 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Interview Candidate in Hillsboro, OR
Anonymous Interview Candidate in Hillsboro, OR
Application Details

The process took a dayinterviewed at Netflix in April 2010.

Interview Details

Phone interviewer contacted me. She was very nice and asked me a series of customer service related questions. The questions centered around customer service experience, a few examples of dealing with customers and questions on what customer service means to you. She gave me a little overview of the position they were hiring for and we shared some small talk. After about 20min conversation she then invited me in for a face to face interview. Overall it was a laid back phone interview and a pleasant experience.

Interview Questions
  • What does customer service mean to you?   View Answer
No Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Netflix

  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    The process took a dayinterviewed at Netflix in February 2010.

    Interview Details

    Applied for the job through Craigslist. I was called by a lovely woman from Human Resources to set up a phone interview. This interview consisted of questions regarding my experience and background with computers and operating systems. I was then called in for a group interview where we were all given a computer. There was a 20 minute question and answer session where we all got the opportunity to answer the questions. Then there was a short test on the computer. This test was to see how well we were able to navigate the website and find information. It was a timed test and when we were done, we were asked to step out of the room and go to the employee break room to wait. We were then led back into the conference room and given a sheet of paper with information to send an email to them when we arrived back home. We were told that we would be contacted in the next few days when decisions were made. I received a call while driving back home to let me know that I had gotten the position. I never sent to email. She told me the terms of employment and asked me if I would accept the offer. I accepted the offer.

    Interview Questions
    • Describe an event where you had a difficult customer. How did you handle it?   Answer Question
    Negotiation Details
    There was no negotiation, you either accepted the offer or you didn't. All CSR's are paid the same rate and you only get a raise if you get promoted.
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    I applied online. The process took 2 daysinterviewed at Netflix in February 2010.

    Interview Details

    You are first screened via telephone. If that goes well, you're invited to a group interview where you answer/ask questions, take quizzes, etc.

    The people conducting the group interview were usually the ones that also called you. They were uptight.

    You receive a call and email - and after the group interview you are asked if you're still interested in pursuing a job with Netflix. You then submit your screening info for a background check. Then you're invited to training, which is 1 week of "classes" and 1 week of "School of Rock" or on the floor training.

    Interview Questions
    • What would you tell someone that is calling to talk about how Blockbuster is better than Netflix?   View Answer
    Negotiation Details
    As a CSR, there is no room for negotiation.
    Accepted Offer
    Negative Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    I applied online. The process took a dayinterviewed at Netflix in December 2009.

    Interview Details

    hiring was quick and the interview process was easy. Just asked you how did you handle the last upset customer.

    Interview Questions
    • how did you handle an upset customer. did a typing test   Answer Question
    Negotiation Details
    no negotiation
    Accepted Offer
    Neutral Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    I applied online. The process took a dayinterviewed at Netflix in November 2009.

    Interview Details

    applied onlline and got a phone call the next day to setup for a first phone interview the next day.

    Interview Questions
    • If I was interested in a phone interview?   View Answer
    No Offer
    Neutral Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    I applied online. The process took 2 daysinterviewed at Netflix in November 2009.

    Interview Details

    the interview Was pretty amazing. at first in meeting in a group interview can seem intimidating but you get past it quick. then you go into a room an really get to know about the company and about the other people in te group. the interview seemed to drag alittle bit while waiting for everyone to answear. was really drawin in by alot of the positive noise about netflix. not sure really what the best move is. the don't give you an answear right away. something you have to wait for.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    I applied online. The process took a dayinterviewed at Netflix in October 2009.

    Interview Details

    Pleasant, somewhat mysterious.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    The process took a weekinterviewed at Netflix in September 2009.

    Interview Details

    the job is like a cattle call.
    if you have an opinion, you won't be hired. if you're quiet, smile, & nod, then you'll be fine.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    I applied online. The process took 2 daysinterviewed at Netflix in September 2009.

    Interview Details

    Phone interview was about an hour. They asked me about all my experience. I felt like she was surfing the internet at the same time. I was asked to go to a group interview.

    The group interview was kind of contrived. It seemed like I was in a contest to see who worshipped the company the most. "Which core value do you like and why?", "What is good customer service and bad customer service?". Blah blah blah, yes, i'll play the game. It was then followed by a contest to find items on the website the fastest (the ones who finished first were actually the ones I was with in the next training class)

    They then asked you to write an email to them expressing interest in the job. Hello, i just participated in two of your interviews, I think I'm interested.....

    Interview Questions
    Negotiation Details
    I was not able to negotiate anything.
    Accepted Offer
    Neutral Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    I applied online. The process took a weekinterviewed at Netflix in September 2009.

    Interview Details

    Someone called me on the phone and asked a bunch of questions about how I would handle customer situations. She asked if I had ever worked in a call center. She was nice and asked me to come in for an interview. It was a group interview and we watched a powerpoint. Then we took tests. Then we answered questions.

    Negotiation Details
    No negotiation. They told me the pay and that was it.
    Accepted Offer
    Neutral Experience
    Easy Interview

See What Netflix Employees Are Saying

22 people found this helpful

 Former Digital Account Specialist in Beverly Hills, CA

Pros: “The salary is good. Pretty much nothing else.” Full Review

Work at Netflix? Share Your Experiences

Netflix

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.