Netflix Customer Service Representative Interview Questions

Updated Mar 2, 2015
Updated Mar 2, 2015
50 Interview Reviews

Interview Experience

Interview Experience

33%
41%
25%

Getting an Interview

Getting an Interview

88%
4%
3%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy

50 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Interview Candidate in Hillsboro, OR
Anonymous Interview Candidate in Hillsboro, OR
Application Details

I applied online. The process took a dayinterviewed at Netflix in October 2009.

Interview Details

Pleasant, somewhat mysterious.

Interview Questions
Accepted Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Netflix

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Hillsboro, OR
    Anonymous Employee in Hillsboro, OR
    Application Details

    The process took a weekinterviewed at Netflix in September 2009.

    Interview Details

    the job is like a cattle call.
    if you have an opinion, you won't be hired. if you're quiet, smile, & nod, then you'll be fine.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    I applied online. The process took 2 daysinterviewed at Netflix in September 2009.

    Interview Details

    Phone interview was about an hour. They asked me about all my experience. I felt like she was surfing the internet at the same time. I was asked to go to a group interview.

    The group interview was kind of contrived. It seemed like I was in a contest to see who worshipped the company the most. "Which core value do you like and why?", "What is good customer service and bad customer service?". Blah blah blah, yes, i'll play the game. It was then followed by a contest to find items on the website the fastest (the ones who finished first were actually the ones I was with in the next training class)

    They then asked you to write an email to them expressing interest in the job. Hello, i just participated in two of your interviews, I think I'm interested.....

    Interview Questions
    Negotiation Details
    I was not able to negotiate anything.
    Accepted Offer
    Neutral Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hillsboro, OR
    Anonymous Interview Candidate in Hillsboro, OR
    Application Details

    I applied online. The process took a weekinterviewed at Netflix in September 2009.

    Interview Details

    Someone called me on the phone and asked a bunch of questions about how I would handle customer situations. She asked if I had ever worked in a call center. She was nice and asked me to come in for an interview. It was a group interview and we watched a powerpoint. Then we took tests. Then we answered questions.

    Negotiation Details
    No negotiation. They told me the pay and that was it.
    Accepted Offer
    Neutral Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Hillsboro, OR
    Anonymous Employee in Hillsboro, OR
    Application Details

    I applied online. The process took 5 daysinterviewed at Netflix in June 2009.

    Interview Details

    A recruiter called me and gave a short interview over the phone. She asked me what I knew about the company, why I was drawn to the customer service call center, and what customer service meant to me. She also went over a few things on my resume to confirm a few details. The conversation lasted less than twenty minutes. At the end she said she would let me know about the status of the job in the next week.

    Overall I got a bad vibe from the recruiter even though it was just over the phone. That alone is a turn off.

    Interview Questions
    • Explain a time when you had to handle a difficult customer. How do you take care of the situation?   View Answer
    • What does customer service mean to you?   Answer Question
    Reasons for Declining

    I have yet to officially decline the offer, but I probably will. The only shifts they are hiring is early morning (starting at 4am) and swing shift (ending at around 1am). Since I applied I've heard some pretty low reviews on the call center job.

    Declined Offer
    Neutral Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 5 daysinterviewed at Netflix in September 2007.

    Interview Details

    A recruiter called me to ask a couple general screening questions and basically verify what my resume said. At the end of the 5 minute conversation she asked if I would be able to interview in person later in the week. I met with the HR manager at the call center. She went over my resume with me and asked a couple "what would you do in this situation.." type questions. I gave as detailed of responses as possible and the interview was over. She said she would be in contact if they were going to make a job offer.
    The next day I was offered the job, which I accepted.

    Interview Questions
    • What would you say to a customer who was extremely angry about repeated delays in recieving her movies?   Answer Question
    Negotiation Details
    There was no chance at negotiation.
    Accepted Offer
    Neutral Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Netflix.

    Interview Details

    Applied on craigslist or netflix.com/careers. Call from hiring manager with a mock phone call first thing.

    Interview Questions
    Negotiation Details
    no.
    Accepted Offer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Netflix in May 2011.

    Interview Details

    After applying online for a second time I was called. Call one was just to set up the first phone interview. The phone interview was really more of a walk through about the skills test and group interview. Although this may not be the case for everyone. Be sure to familiarize yourself with the company and basic home internet networking. The 1:1 interview was rather short and nothing memorable. The skills test was then given at a computer. Then the group interview later that day. Where concepts like empathy vs sympathy were covered. During this point you need to shine and as out going as possible.

    Interview Questions
    • A customer calls and asks you, "Why did my son receive an R rated film?" What do you say to the customer?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 daysinterviewed at Netflix in April 2010.

    Interview Details

    phone interview, group interview, test.

    Interview Questions
    Reasons for Declining

    Bad reviews from former employees

    Declined Offer
    Neutral Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 5 daysinterviewed at Netflix in September 2008.

    Interview Details

    Rang for a phone interview immediately after applying online. I was asked to attend a group interview three days later. The process was very relaxed, with a lot of observation by human resources as to the way the group dynamics played out. It appeared the company was looking to expand rapidly as the candidates did not appear to have been vetted according to strict dogma, with a very diverse bunch of candidates within the room.

    Interview Questions
    Reasons for Declining

    Appeared the position would not be able to provide the personal growth desired.

    Declined Offer
    Neutral Experience
    Average Interview

See What Netflix Employees Are Saying

 Current Customer Service Representative in Beaverton, OR

Pros: “guaranteed hours, Free Netflix, Great benefits. The people that work here are pretty cool” Full Review

Work at Netflix? Share Your Experiences

Netflix

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.