Netflix Customer Service Representative Interview Questions

Updated Sep 16, 2014
Updated Sep 16, 2014
45 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

The process took 5 daysinterviewed at Netflix in September 2007.

Interview Details

A recruiter called me to ask a couple general screening questions and basically verify what my resume said. At the end of the 5 minute conversation she asked if I would be able to interview in person later in the week. I met with the HR manager at the call center. She went over my resume with me and asked a couple "what would you do in this situation.." type questions. I gave as detailed of responses as possible and the interview was over. She said she would be in contact if they were going to make a job offer.
The next day I was offered the job, which I accepted.

Interview Questions
  • What would you say to a customer who was extremely angry about repeated delays in recieving her movies?   Answer Question
Negotiation Details
There was no chance at negotiation.
Accepted Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Netflix

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Netflix.

    Interview Details

    Applied on craigslist or netflix.com/careers. Call from hiring manager with a mock phone call first thing.

    Interview Questions
    Negotiation Details
    no.
    Accepted Offer
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Netflix in May 2011.

    Interview Details

    After applying online for a second time I was called. Call one was just to set up the first phone interview. The phone interview was really more of a walk through about the skills test and group interview. Although this may not be the case for everyone. Be sure to familiarize yourself with the company and basic home internet networking. The 1:1 interview was rather short and nothing memorable. The skills test was then given at a computer. Then the group interview later that day. Where concepts like empathy vs sympathy were covered. During this point you need to shine and as out going as possible.

    Interview Questions
    • A customer calls and asks you, "Why did my son receive an R rated film?" What do you say to the customer?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Netflix in April 2010.

    Interview Details

    phone interview, group interview, test.

    Interview Questions
    Reasons for Declining

    Bad reviews from former employees

    Declined Offer
    Neutral Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Netflix in September 2008.

    Interview Details

    Rang for a phone interview immediately after applying online. I was asked to attend a group interview three days later. The process was very relaxed, with a lot of observation by human resources as to the way the group dynamics played out. It appeared the company was looking to expand rapidly as the candidates did not appear to have been vetted according to strict dogma, with a very diverse bunch of candidates within the room.

    Interview Questions
    Reasons for Declining

    Appeared the position would not be able to provide the personal growth desired.

    Declined Offer
    Neutral Experience
    Average Interview

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