Netflix Interview Questions & Reviews in Hillsboro, OR
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Updated May 10, 2012 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 29 ratings 
“Easy” Interview
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Interview Experience [?] Based on 29 ratings
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Customer Service Representative at Netflix
Posted May 10, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2010 in Hillsboro, OR (took a day)
Applied for the job through Craigslist. I was called by a lovely woman from Human Resources to set up a phone interview. This interview consisted of questions regarding my experience and background with computers and operating systems. I was then called in for a group interview where we were all given a computer. There was a 20 minute question and answer session where we all got the opportunity to answer the questions. Then there was a short test on the computer. This test was to see how well we were able to navigate the website and find information. It was a timed test and when we were done, we were asked to step out of the room and go to the employee break room to wait. We were then led back into the conference room and given a sheet of paper with information to send an email to them when we arrived back home. We were told that we would be contacted in the next few days when decisions were made. I received a call while driving back home to let me know that I had gotten the position. I never sent to email. She told me the terms of employment and asked me if I would accept the offer. I accepted the offer.
Interview Questions
Negotiation Details
There was no negotiation, you either accepted the offer or you didn't. All CSR's are paid the same rate and you only get a raise if you get promoted.
Other Details
The interview consisted of a Group/Panel Interview.
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Customer Service Supervisor at Netflix
Posted Apr 20, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jul 2010 in Hillsboro, OR (took 4+ weeks)
I was contacted by a Netflix recruiter and we set up a 1:1 phone interview. The interview went very smoothly and it was clear that I was able to exceed expectations in the position.
I sent a thank you letter that was set to arrive approximately 7 days after the interview.
I followed up with a phone call 2 weeks later and they did not return my phone call or acknowledge me as an applicant in the running for the position.
Approximately 1 month later, another recruiter from the same location interviewed me for the exact same position and had no idea that I had already interviewed for the position.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
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CSR-1 at Netflix
Posted Mar 28, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Hillsboro, OR (took 1+ week)
I honestly didn't enjoy the interview process with this company. First I got a phone call, in which I had to role play over the phone for quite a few minutes straight. I then got a call the next day, I believe, asking me to come in for another interview. This interview was a group interview where we all had to take a very easy computer test and role play some more, but this time in front of everyone else. This part of the interview took quite sometime and they also had a presentation they showed everyone.
I put down negative experience because there was too much down time between interviews and actually getting the job. Lots of bouncing back and forth with the hiring agency too.
I eventually quit this job. I lived far away, but mostly coming to work everyday to listen to people complain for 8 - 10 hours was just not me. Also, you are judged a lot on stats when you do get hired. How long are you on the phone calls, how much money you give back to customers, downtime when your not on a phone call, and also how your judged on the survey you give customers at the end of a call. It gets to the point where its mentally stressful. I wanted to help people with their problems, but Netflix wanted me to get off the phone as quick and easy as possible. Under 4min. Also, in all honesty, I did very well considering my first few months working there. Even better than some of the CSR-2's, but again this job isn't for everyone.
Pays well.
Interview Questions
Negotiation Details
No negotiation.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Netflix
Posted Feb 18, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2011 in Hillsboro, OR (took 1 week)
Netflix generally hires through a temp agency and you actually work for them for the first few months. After filling out a pretty general application (work history, short answer, etc), and doing a phone interview (role playing included) they will call you in for a group interview. They give you a tour of the facility, and have you take a skills test to ensure you know enough about tech support to meet there needs.
In the group interview they give an overview of the company and then engage in more role play. While it seems counter intuitive, you really should just ignore what company policy may be and make judgement calls. They'll teach you later what situations you can give out free goods, refunds, etc for. During this role play they really want to see how you deal with difficult customer situations, and whether you can tell the difference between the customer doing something wrong (mailing in personal property) and the company did something wrong (sending out an unreadable disc).
After the role play the recruiter announced that she would walk us out individually for a little alone time. She walked out half the people, and then told the rest of us that the previous statement was just a ploy to get rid of the people that didn't pass the group interview. She then asked us to remain longer and listen in on some live calls to get a better feel for the job.
The follow up job offer was pleasantly prompt.
Interview Questions
(Was framed as role play)
Negotiation Details
There isn't much to negotiate for this position. Pay starts out the same for everyone, and they have so many applicants that they don't need to haggle. Additionally, the rate is pretty generous for the type of job it is.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
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Customer Service Representative at Netflix
Posted Nov 5, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Hillsboro, OR (took a day)
Computer test asking about the company but you have access to the internet so its an open book test. Role playing questions and that was it.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview and an IQ/Intelligence Test.
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Customer Service Representative at Netflix
Posted Oct 28, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in Hillsboro, OR (took 2 days)
I had a 45-minute phone interview and then a 2-hour group interview with role playing and a few minor easy tests to take. I was hired and put in a notice to quit my job. Then the day I arrived for training, it became a nightmare scenario:
After Netflix hired me, they gave me a starting time to arrive to start the 2-week training. When I arrived, I was told that they only hired the first 50 people that arrived and I would not be given a job to work there.
I was employed at the time of interviewing with Netflix and since they offered me the job I quit the one I had. Now I have no job and cannot receive unemployment compensation due to quitting. At no point during my interview process when I was offered the job was I told "we will only hire who arrives first".
Based on how poorly Netflix has treated their customer base as of lately and my nightmare experience dealing with this company, I just hope karma works its magic in the end.
This entire ordeal has been a nightmare and I will probably be forced to break my lease, owe thousands of dollars in remaining rent, and will move back home despite having lived on my own the last 10 years with a solid job history. I cannot believe that any company would do to me what Netflix did.
If I had discoved Glassdoor and read the employee reviews written about this customer service call center, I would still have my life and the ability to pay my own bills working my old job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
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Customer Service Representative at Netflix
Posted Oct 29, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Hillsboro, OR (took a day)
I found the job listing for Netflix on craigslist.org and submitted an application on Netflix's website. A couple of days later I received a phone call from a recruiter who wanted to know when we could schedule an interview. She didn't make it clear that we were scheduling a phone interview until the end of the conversation. The next day at the appointed time, I received the call and the interview began. It was a little strange. It was as if she was just reading my resume from the bottom up and asked if I liked the job and why I left. There was hardly any mention of my relevant skills or attitudes towards a call center environment, two things the application placed emphasis on. At the end I was told I would either receive a phone call or an email about the next step. I got off the phone feeling very unsatisfied. We spent more time talking about why I left a job in 2004 than anything actually relevant. Perhaps there is a method behind the madness, who knows.
Interview Questions
"Personal medical reasons."
"Like what?"
Other Details
The interview consisted of a Phone Interview.
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Customer Service Representative at Netflix
Posted Oct 15, 2011 — 0 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Hillsboro, OR (took 5 days)
I first got a call on Monday, the interviewer wanted to set up a time for a phone interview. We set it up for Tuesday.
She called me Tuesday, right on time. She asked some of the basic questions: "Why Netflix?" seemed to be a big one. She also asked about any previous customer service or call center experience I had.
She then had me do a roleplay. She pretended to be a customer calling in about a disk that she had received that was not working, and she needed the movie right away. I played the part of the Customer Service Rep that she was calling.
After the successful phone interview, she set up a time on Friday for an in person group interview. I was told it would last 2 hours. She sent me an email with paperwork I needed to bring in as well as my resume.
I showed up early on Friday and there were already other candidates waiting. In all, 11 people were interviewed at the same time. They do this so they can see your personality with other people, whether you are outgoing or shy. Be interactive! Dont be afraid to talk to the other candidates, they could be your coworkers soon!
We then went on a mini tour of the place (which is really awesome!). We were put into a room where we each had a laptop. We had to take a couple of tests to see where we stand electronically. For one of them, we had to listen to actual call scenarios and pick apart what the customer really needed. For the other, we had to answer basic questions about modems, routers, mac vs pc, etc. For the last, we are given a Netflix login and asked questions about navigating the site. If you are done sooner than your other candidates, you are asked to meet in the lunch room, which is a great way to see some more of the building and even talk to current workers.
Once everyone is back, we return to the room and do some more roleplaying. The interviewer again pretends to be someone talking to you at your place of business and has some sort of complaint (it is not all Netflix, mine was about me owning a cable company). As long as you relate to the customer and show empathy, you should do just fine! She told us consistantly, help the customer as if you were their friend (great values for a company!!).
After that, some of the group was eliminated but in a polite way (she took the only gentleman to not pass and walked him outside). Then the rest of us were asked if we wanted to stay half an hour and shadow a current employee to see what it was like. We all agreed. We were all then each placed with a representative, and just listened in on calls for the next half hour (my guy really knew his stuff!).
Then we were all walked back to the main building that we first entered. One by one they took us back, and then either offered us a position or thanked us for our time!
Interview Questions
Negotiation Details
There really is not much you are able to negotiate. They are a 24/7 call center, and the only one for Netflix in the US, so they need really open availability. They also prefer that you have extremely reliable transportation! They have a really cool benefits package. They give you X amount of dollars for medical a year, but if you dont need medical they just put it into your paycheck as extra money.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
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Customer Service Supervisor at Netflix
Posted Aug 20, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in Hillsboro, OR (took a day)
Multiple emails resulted in a face to face with upper management.
Interview Questions
Negotiation Details
Easy. The offer came immediately after the interview. Advice: Don't just chase the higher $ amount....the chances are that you will not be getting it for long. Sometimes the smaller paycheck is worth the stability.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview and a Background Check.
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Customer Service Representative at Netflix
Posted Jul 21, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2011 in Hillsboro, OR (took 2 days)
The phone interview was conducted by an individual who was extremely "green". He stumbled during the call, seemed to be reading from a script and made a few errors while reading. He apologized several times during the call - very sweet person but clearly not experienced. He asked me to come in for an interview in which I would be meeting several staff members - assuming these would be supervisors and someone from HR.
The in-person interview was actually a group interview which included other candidates and several supervisors. It went fairly smoothly and I was mentally assessing the other candidates as I'm sure they were doing also.
The call center was busy yet seemed to be running smoothly. We were told of the benefits packages which seemed to be better than average. We were told that the company is flexible when it comes to handling customer issues, allowing you to be the judge but I sensed that that isn't actually the case.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.
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Helpful Interview?
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