Netflix Interview Questions & Reviews in Portland, OR Area
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Updated Nov 5, 2011 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 29 ratings 
“Easy” Interview
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Interview Experience [?] Based on 29 ratings
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| 1–10 of 29 Netflix Interviews | Sort by |
Customer Service Representative at Netflix
Posted Nov 5, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Hillsboro, OR (took a day)
Computer test asking about the company but you have access to the internet so its an open book test. Role playing questions and that was it.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview and an IQ/Intelligence Test.
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Customer Service Representative at Netflix
Posted Oct 28, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in Hillsboro, OR (took 2 days)
I had a 45-minute phone interview and then a 2-hour group interview with role playing and a few minor easy tests to take. I was hired and put in a notice to quit my job. Then the day I arrived for training, it became a nightmare scenario:
After Netflix hired me, they gave me a starting time to arrive to start the 2-week training. When I arrived, I was told that they only hired the first 50 people that arrived and I would not be given a job to work there.
I was employed at the time of interviewing with Netflix and since they offered me the job I quit the one I had. Now I have no job and cannot receive unemployment compensation due to quitting. At no point during my interview process when I was offered the job was I told "we will only hire who arrives first".
Based on how poorly Netflix has treated their customer base as of lately and my nightmare experience dealing with this company, I just hope karma works its magic in the end.
This entire ordeal has been a nightmare and I will probably be forced to break my lease, owe thousands of dollars in remaining rent, and will move back home despite having lived on my own the last 10 years with a solid job history. I cannot believe that any company would do to me what Netflix did.
If I had discoved Glassdoor and read the employee reviews written about this customer service call center, I would still have my life and the ability to pay my own bills working my old job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
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Customer Service Representative at Netflix
Posted Oct 29, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Hillsboro, OR (took a day)
I found the job listing for Netflix on craigslist.org and submitted an application on Netflix's website. A couple of days later I received a phone call from a recruiter who wanted to know when we could schedule an interview. She didn't make it clear that we were scheduling a phone interview until the end of the conversation. The next day at the appointed time, I received the call and the interview began. It was a little strange. It was as if she was just reading my resume from the bottom up and asked if I liked the job and why I left. There was hardly any mention of my relevant skills or attitudes towards a call center environment, two things the application placed emphasis on. At the end I was told I would either receive a phone call or an email about the next step. I got off the phone feeling very unsatisfied. We spent more time talking about why I left a job in 2004 than anything actually relevant. Perhaps there is a method behind the madness, who knows.
Interview Questions
"Personal medical reasons."
"Like what?"
Other Details
The interview consisted of a Phone Interview.
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Customer Service Representative at Netflix
Posted Oct 15, 2011 — 0 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Hillsboro, OR (took 5 days)
I first got a call on Monday, the interviewer wanted to set up a time for a phone interview. We set it up for Tuesday.
She called me Tuesday, right on time. She asked some of the basic questions: "Why Netflix?" seemed to be a big one. She also asked about any previous customer service or call center experience I had.
She then had me do a roleplay. She pretended to be a customer calling in about a disk that she had received that was not working, and she needed the movie right away. I played the part of the Customer Service Rep that she was calling.
After the successful phone interview, she set up a time on Friday for an in person group interview. I was told it would last 2 hours. She sent me an email with paperwork I needed to bring in as well as my resume.
I showed up early on Friday and there were already other candidates waiting. In all, 11 people were interviewed at the same time. They do this so they can see your personality with other people, whether you are outgoing or shy. Be interactive! Dont be afraid to talk to the other candidates, they could be your coworkers soon!
We then went on a mini tour of the place (which is really awesome!). We were put into a room where we each had a laptop. We had to take a couple of tests to see where we stand electronically. For one of them, we had to listen to actual call scenarios and pick apart what the customer really needed. For the other, we had to answer basic questions about modems, routers, mac vs pc, etc. For the last, we are given a Netflix login and asked questions about navigating the site. If you are done sooner than your other candidates, you are asked to meet in the lunch room, which is a great way to see some more of the building and even talk to current workers.
Once everyone is back, we return to the room and do some more roleplaying. The interviewer again pretends to be someone talking to you at your place of business and has some sort of complaint (it is not all Netflix, mine was about me owning a cable company). As long as you relate to the customer and show empathy, you should do just fine! She told us consistantly, help the customer as if you were their friend (great values for a company!!).
After that, some of the group was eliminated but in a polite way (she took the only gentleman to not pass and walked him outside). Then the rest of us were asked if we wanted to stay half an hour and shadow a current employee to see what it was like. We all agreed. We were all then each placed with a representative, and just listened in on calls for the next half hour (my guy really knew his stuff!).
Then we were all walked back to the main building that we first entered. One by one they took us back, and then either offered us a position or thanked us for our time!
Interview Questions
Negotiation Details
There really is not much you are able to negotiate. They are a 24/7 call center, and the only one for Netflix in the US, so they need really open availability. They also prefer that you have extremely reliable transportation! They have a really cool benefits package. They give you X amount of dollars for medical a year, but if you dont need medical they just put it into your paycheck as extra money.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
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Customer Service Supervisor at Netflix
Posted Aug 20, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in Hillsboro, OR (took a day)
Multiple emails resulted in a face to face with upper management.
Interview Questions
Negotiation Details
Easy. The offer came immediately after the interview. Advice: Don't just chase the higher $ amount....the chances are that you will not be getting it for long. Sometimes the smaller paycheck is worth the stability.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview and a Background Check.
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Customer Service Representative at Netflix
Posted Jul 21, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2011 in Hillsboro, OR (took 2 days)
The phone interview was conducted by an individual who was extremely "green". He stumbled during the call, seemed to be reading from a script and made a few errors while reading. He apologized several times during the call - very sweet person but clearly not experienced. He asked me to come in for an interview in which I would be meeting several staff members - assuming these would be supervisors and someone from HR.
The in-person interview was actually a group interview which included other candidates and several supervisors. It went fairly smoothly and I was mentally assessing the other candidates as I'm sure they were doing also.
The call center was busy yet seemed to be running smoothly. We were told of the benefits packages which seemed to be better than average. We were told that the company is flexible when it comes to handling customer issues, allowing you to be the judge but I sensed that that isn't actually the case.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.
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Customer Service Representative at Netflix
Posted Jun 22, 2011
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3.0
Average Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Feb 2010 in Hillsboro, OR (took 2 days)
You are first screened via telephone. If that goes well, you're invited to a group interview where you answer/ask questions, take quizzes, etc.
The people conducting the group interview were usually the ones that also called you. They were uptight.
You receive a call and email - and after the group interview you are asked if you're still interested in pursuing a job with Netflix. You then submit your screening info for a background check. Then you're invited to training, which is 1 week of "classes" and 1 week of "School of Rock" or on the floor training.
Interview Questions
Negotiation Details
As a CSR, there is no room for negotiation.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
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Customer Service Representative at Netflix
Posted Jun 5, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Jun 2011 in Hillsboro, OR (took 2 days)
The recruiter called after I applied on the website for a permanent CSR position that has been advertised on Craigslist and in CareerBuilder, and he asked me to come in the next day for more questions (mostly about what I thought about the call center) and an internet/browser/Netflix website skills test that was very easy. I was asked to come back in the afternoon for a group interview, where we discussed some recorded CSR calls and responded to the interviewers comments as if the interviewer was a real customer.
Then things got weird. At the end of the 2nd interview, the group was told, "You know this is a temporary position, right?" After the interviewers left the room, we talked to each other and it turned out that none of us knew this - none of the recruiters had mentioned this and the ad that had been running said nothing about a temporary position. They had just changed the ad and were now only looking for temp people. It turns out that we would be employed through Aerotek for 30-90 days. Why wouldn't Aerotek do their own screening instead of the employer? It doesn't make sense for a company to do it that way. The whole thing ended up feeling very dishonest and deceptive and people were pissed since we had wasted time, effort, and gas (not a good thing for unemployed people).
Interview Questions
Reason for Declining
Since I needed a permanent job and that's what I had applied for, I left. I won't apply there again because I don't trust them after this experience.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
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Customer Service Representative at Netflix
Posted May 21, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2009 in Portland, OR (took a day)
hiring was quick and the interview process was easy. Just asked you how did you handle the last upset customer.
Interview Questions
Negotiation Details
no negotiation
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Drug Test.
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Customer Service Representative at Netflix
Posted Feb 19, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Dec 2010 in Hillsboro, OR (took 4+ weeks)
I initially contacted the company based on a craigslist job post advertising a CSR position with Netflix. The ad noted that they were hiring for daily schedules. I gave them a resume, and my LinkedIn. Several days later, I received a call from Manager A, basically just affirming my interest. She said that I seemed like a good fit. We scheduled an appointment to talk further, and then go on to set up a group interview. Her available time was minimal, but we found something mutually agreeable. When the day came, she never called. I had to call in several times, and eventually spoke with an assistant who said, "sorry, something came up, let's re-schedule." We did, and I waited. Eventually Manager B called me, said A was no longer with them, and we scheduled a new phone interview. When that finally rolled around, she said that she couldn't offer me a daytime schedule, and was sorry that the job was misrepresented. I thanked her for her time.
Interview Questions
Reason for Declining
Flakiness of hiring manager(s). Misrepresentation of offer.
Other Details
The interview consisted of a Phone Interview.
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