Netflix Interview Questions & Reviews in Portland, OR Area
Updated May 10, 2012 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 32 ratings |
Interview Experience [?] Based on 32 ratings
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Netflix has 1,942 connections on Glassdoor
| 21–30 of 32 Netflix Interviews | Sort by |
Customer Service Representative at Netflix
Posted May 15, 2010
3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Hillsboro, OR (took 2 days)
Phone interview was about an hour. They asked me about all my experience. I felt like she was surfing the internet at the same time. I was asked to go to a group interview.
The group interview was kind of contrived. It seemed like I was in a contest to see who worshipped the company the most. "Which core value do you like and why?", "What is good customer service and bad customer service?". Blah blah blah, yes, i'll play the game. It was then followed by a contest to find items on the website the fastest (the ones who finished first were actually the ones I was with in the next training class)
They then asked you to write an email to them expressing interest in the job. Hello, i just participated in two of your interviews, I think I'm interested.....
Interview Questions
Negotiation Details
I was not able to negotiate anything.
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Phone Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Supervisor at Netflix
Posted May 6, 2010 — 1 of 1 people found this helpful
2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2010 in Hillsboro, OR (took a day)
Interview lasted about 30 minutes, was asked basic questions about prior work history. Covered basic information about the company and it's coming goals in terms of headcount. Was asked a few questions about how I would handle coaching and possible terminations.
When I asked about growth potential the response was that it depends on performance, which was the same for bonus potential.
The interviewer was pleasant and prompt on set callback time.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Netflix
Posted Apr 8, 2010
2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2010 in Hillsboro, OR (took a day)
Phone interviewer contacted me. She was very nice and asked me a series of customer service related questions. The questions centered around customer service experience, a few examples of dealing with customers and questions on what customer service means to you. She gave me a little overview of the position they were hiring for and we shared some small talk. After about 20min conversation she then invited me in for a face to face interview. Overall it was a laid back phone interview and a pleasant experience.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
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Helpful Interview?
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Customer Service Representative at Netflix
Posted Apr 5, 2010
2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2010 in Hillsboro, OR (took a day)
I uploaded my resume and cover letter to the Netflix jobs site, and received a call the next day. After a short phone interview where I was asked about how I would handle a frustrated customer, I was asked to come in for a group interview. I was sent an email with directions to the call center and a background check worksheet to fill out.
About 15 people showed up for the group interview at the call center in Hillsboro. We given a short presentation about the job and the Netflix company values. Then we were shown a list of attributes of great customer service reps and each person was asked how they would define one (like "responsibility," "patience," and "flexibility").
We then listened to a real call, and again we were each asked how we would respond to the caller.
Then the interviewer asked if there were any questions, and after a few minutes of Q&A, we each took a test. We were given access to a dummy Netflix account to be used to answer the test questions. Example questions:
What year did such-and-such movie come out?
How many movies are in the queue?
When was Netflix founded?
After completing the test, I was given an email address so I could send an interview follow-up letter, and hustled out the door.
Overall it was relatively painless.
After sending a follow-up email, I was informed by email that I did not receive the job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Skills Test, a Presentation, a Group/Panel Interview and a Phone Interview.
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Helpful Interview?
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Customer Service Representative at Netflix
Posted Apr 1, 2010
1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Hillsboro, OR (took 1 week)
Someone called me on the phone and asked a bunch of questions about how I would handle customer situations. She asked if I had ever worked in a call center. She was nice and asked me to come in for an interview. It was a group interview and we watched a powerpoint. Then we took tests. Then we answered questions.
Negotiation Details
No negotiation. They told me the pay and that was it.
Other Details
I Applied Online and the interview consisted of a Background Check, a Group/Panel Interview and a Phone Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Netflix
Posted Nov 6, 2009
4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Hillsboro, OR (took 2 days)
the interview Was pretty amazing. at first in meeting in a group interview can seem intimidating but you get past it quick. then you go into a room an really get to know about the company and about the other people in te group. the interview seemed to drag alittle bit while waiting for everyone to answear. was really drawin in by alot of the positive noise about netflix. not sure really what the best move is. the don't give you an answear right away. something you have to wait for.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Skills Test, a Group/Panel Interview and a Phone Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Netflix
Posted Nov 3, 2009
2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2009 in Hillsboro, OR (took a day)
applied onlline and got a phone call the next day to setup for a first phone interview the next day.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
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Helpful Interview?
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Inappropriate?
Customer Service Representative at Netflix
Posted Oct 22, 2009
1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2009 in Hillsboro, OR (took a day)
Pleasant, somewhat mysterious.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
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Helpful Interview?
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Customer Service Representative at Netflix
Posted Sep 29, 2009
3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2009 in Hillsboro, OR (took 1 week)
the job is like a cattle call.
if you have an opinion, you won't be hired. if you're quiet, smile, & nod, then you'll be fine.
Interview Questions
Other Details
The interview consisted of a Personality Test, a Skills Test, a Group/Panel Interview and a Phone Interview.
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Helpful Interview?
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Human Resources Generalist at Netflix
Posted Jun 29, 2009
3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jun 2009 in Hillsboro, OR (took 1+ week)
I was quite impressed with the speed of the interview process. I initially applied online and received a call to schedule a phone interview within 4 days. The recruiter and I agreed to schedule our phone interview for 3 days later. Following the phone interview, I received a call the very same day to schedule an in-person interview with the hiring manager. My interview was then scheduled for the next business day. I met separately with the hiring manager and another manager. The interview was somewhat unstructured. I was asked some behavioral based questions on how I handled past experiences and some situational questions on how I would handle future situations.
The interviewers were friendly and described the culture as non political--very direct and candid. There seems to be high turnover in this call center environment. The management focus is "pursuit of excellence." The structure was described as flat with minimal policies or guidelines. Therefore, I was left with the impression that managers are given the latitude and discretion to manage their people with close guidance of the HR Director.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?


