New York Life Customer Service Representative Interview Questions

Updated Oct 14, 2014
Updated Oct 14, 2014
5 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

The process took 4+ weeksinterviewed at New York Life in October 2014.

Interview Details

I went in for 2 interviews, one with the managing partner and another with the office manager then after the last interview, they send you an assessment. I did very well on the interviews but when I was called back about my assessment (which is a personality test) they told me I do not qualify.

The entire process took about 1 month (1 week for my resume to be seen, 2nd week 1st interview and a small writing and math assignment, 3rd week 2nd interview and assessment, and 4th week rejection phone called)

Interview Questions
No Offer
Difficult Interview

Other Interview Reviews for New York Life

  1. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at New York Life in September 2013.

    Interview Details

    Was contacted by a recruiter after I applied online. Had one phone interview and a panel interview. I was called back and told the VP wanted to speak with me. After I spoke with him I was offered a position 3 days later.

    Interview Questions
    Negotiation Details
    I was satisfied with the starting salary. More than I expected
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at New York Life.

    Interview Details

    Very professional, yet friendly. Persuasive. Energizing. Just expected a higher salary,

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied through a recruiter – interviewed at New York Life in February 2009.

    Interview Details

    3 Interviews; First with HR; Second and third were with a call center manager. They were pretty easy/standard interviews. Most of the managers interviewing for these types of positions are mainly looking for scheduling flexibility as call center staff are generally required to work overtime and have flexible schedules.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at New York Life in January 2010.

    Interview Details

    there were several interviews along with a test. I had to interview with HR and then later with the hiring manager. The test was basic information about spelling and customer service. I will need to have my life insurance license and health insurance license. If I did not pass the test within a certain time frame then I would be terminated.

    Interview Questions
    Negotiation Details
    there was just an offer for the position. A letter was sent for confirmation of the position and offer. I was suggest trying to counter offer if you have experience and a life insurance license. There should be a discussion of career goals and opportunities for employees. It would be nice to be recognized for outstanding customer service.
    Accepted Offer
    Positive Experience
    Easy Interview

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