New York Life

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New York Life Customer Service Representative Interview Questions

Updated Mar 2, 2015
Updated Mar 2, 2015
7 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through a recruiter – interviewed at New York Life.

Interview Details

Phone interview with recruiter first then if you do well in that, you meet with your perspective manager and the VP of the department. They ask normal interview questions and want to make sure that you are capable of multiple tasking. Let them know you're a fast learner and that you relish being under pressure

Interview Questions
  • Where do you see yourself in 5 years, why us, etc.   View Answer
Negotiation Details
No negotiation, salary is pretty low and in order to get paid for OT you have to get approved by your manager first
Accepted Offer
Neutral Experience
Average Interview

Other Interview Reviews for New York Life

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    The process took 4+ weeksinterviewed at New York Life in October 2014.

    Interview Details

    I went in for 2 interviews, one with the managing partner and another with the office manager then after the last interview, they send you an assessment. I did very well on the interviews but when I was called back about my assessment (which is a personality test) they told me I do not qualify.

    The entire process took about 1 month (1 week for my resume to be seen, 2nd week 1st interview and a small writing and math assignment, 3rd week 2nd interview and assessment, and 4th week rejection phone called)

    Interview Questions
    No Offer
    Difficult Interview
  2. 5 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at New York Life in September 2013.

    Interview Details

    Was contacted by a recruiter after I applied online. Had one phone interview and a panel interview. I was called back and told the VP wanted to speak with me. After I spoke with him I was offered a position 3 days later.

    Interview Questions
    Negotiation Details
    I was satisfied with the starting salary. More than I expected
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at New York Life.

    Interview Details

    Very professional, yet friendly. Persuasive. Energizing. Just expected a higher salary,

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied through a recruiter – interviewed at New York Life in February 2009.

    Interview Details

    3 Interviews; First with HR; Second and third were with a call center manager. They were pretty easy/standard interviews. Most of the managers interviewing for these types of positions are mainly looking for scheduling flexibility as call center staff are generally required to work overtime and have flexible schedules.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ monthsinterviewed at New York Life in June 2013.

    Interview Details

    Several months after applying, I heard back from New York Life about this position, and was scheduled for an interview at their Cleveland Service Center, where I met briefly with the human resources representative. She let me know I would be speaking with two of the call center managers. I then went into one of the conference rooms and spoke with them. We had about an hour long interview, they both took turns asking questions, and then they sort of surprised me by saying I would then be speaking with their supervisor. I went to her office and spoke with her for about an hour, and two and a half hours after I came, I was finished. They were all quite nice, but it was very formal. About a week later I received my offer over the phone, and was told I wouldn't receive anything in writing until I accepted, which I thought was just a bit odd, but I asked a lot of questions and took a few days to consider it. After I accepted the position, I received my formal offer letter and information on benefits.

    Interview Questions
    • There were no technical questions, per se, but I had no prior experience in call centers. I think the most unexpected question was when the Call Center Supervisor asked me about how I thought my time as a lifeguard (which happened to be on my resume at the time) would help me in the call center environment.   View Answer
    Negotiation Details
    There was no negotiation. It was take it or leave it.
    Accepted Offer
    Neutral Experience
    Average Interview
  7. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at New York Life in January 2010.

    Interview Details

    there were several interviews along with a test. I had to interview with HR and then later with the hiring manager. The test was basic information about spelling and customer service. I will need to have my life insurance license and health insurance license. If I did not pass the test within a certain time frame then I would be terminated.

    Interview Questions
    Negotiation Details
    there was just an offer for the position. A letter was sent for confirmation of the position and offer. I was suggest trying to counter offer if you have experience and a life insurance license. There should be a discussion of career goals and opportunities for employees. It would be nice to be recognized for outstanding customer service.
    Accepted Offer
    Positive Experience
    Easy Interview

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